Cari Chalet di Crofton

"Much of the hotel is overdue refurbishment, tired decor, signs of wear and tear in fixtures and fittings, except our bathroom which had we think been recently refitted. Room was dirty: grime on sofa and floor that was days/weeks old, finger/toenail on carpet under sofa edge - all signs of cursory hoovering over time, not a one off. Badly stained sofa bed. We noted concerns to staff, immediately corrected … but it had been days/weeks old grime, not just recent. Stain removal on sofa left damp...

"Lovely hotel and frienadly helpful staff, only issue was I was in a room on the top floor over the bridge. When I got to my room my keycard hadn't been activated so had to trek all the way back to the reception."

"Large bungalow style room with full disability access and wet room. Stylish. Comfy beds. Check in lady was friendly. Room was left open when we arrived but no electricity so had to go find someone. Bathroom bin had not been emptied but otherwise clean. Struggled to find someone serve us behind the bars. Breakfast was a little anaemic but good quality and tasty. Plenty of parking near the room Would stay again."

"I stay around 10 times a year. A 5 star welcome, 5 star food, 5 star service and a 5 star room. A unique old hotel with a modern, clean, tidy fresh feel. The food is amazing, locals travel here for the food. Highly recammend!"

"The room was clean but the corridor carpet needs a deep clean and proper hoovering. Aldo kitchen staff needs more training how they should talk to their customer with their request. Jane was very helpful and quickly sorted breakfast out for us. Shortage of staff can not be a excuse for not providing the service."

"Really enjoyed our stay at the Grange"

"I really can’t express how disappointed you will be. Staff felt like they really don’t want to be there. If you like broken beds, dirty dusty rooms, cutlery that’s not been washed, beans that are not even no frills, the whole place is like something out of horror movie. I could go on for ages. Stinking towels is like a speciality"

"👍"

"Very disappointing stay, particularly considering the price paid. The room was comfortable and the shower good, but housekeeping standards declined throughout our stay. Even after servicing, sheets were not changed, the floor was not hoovered and the bathroom was not mopped. Breakfast was poor in both quality and service, and got worse as the week progressed. We ate in the restaurant one evening and paid premium prices for very poor food. The pizza appeared to have a shop-bought base and...

"Stay every Sunday for business, I can never fault"

"Hotel was ok, on site pub was poor"

"The hotel is lovely. The room was spacious with high ceilings and nicely decorated. Breakfast was really good. We would definitely stay again in the future."