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Ulasan untuk Springhill Suites by Marriott Hartford Cromwell

2.5 out of 5
Springhill Suites by Marriott Hartford Cromwell
76 Berlin Road, Cromwell, CT

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 230 dari 382 ulasan" "
Penilaian 8 - Bagus. 81 dari 382 ulasan" "
Penilaian 6 - Cukup Baik. 35 dari 382 ulasan" "
Penilaian 4 - Buruk. 17 dari 382 ulasan" "
Penilaian 2 - Sangat Buruk. 19 dari 382 ulasan" "

9,0/10

Kebersihan

8,8/10

Staf & layanan

8,6/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

8/10 Bagus

Dorothea

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Corporate has initiated a 3 dollar parking fee, which was a surprise. Kinda weird.
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

David

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Carol

Menginap 1 malam pada bulan April 2024

8/10 Bagus

Efrain

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Ac on room 227 not so good making noises,good park everything is close walkable,and good continental breakfast
Menginap 4 malam pada bulan April 2024

10/10 Sangat Bagus

AE HWA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very kind
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Annette

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Lots of space, nice hotel
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Daritza

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Na
Menginap 2 malam pada bulan April 2024

8/10 Bagus

Gary

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
nothing special
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Crystal

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Latena

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Martin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

M

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very modern and clean
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Nick Gengenbach pada tanggal 7 Mar 2024
Dear valued guest, thank you for the positive review after your recent stay. I'm glad you enjoyed yourself and look forward to seeing you the next time you're in Cromwell area.

4/10 Buruk

Suzi

Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Nick Gengenbach pada tanggal 5 Mar 2024
Dear Suzi, thank you for taking the time to review the hotel. I'm sorry we fell short of your expectations and hope you will give us another chance the next time you're in the area.

10/10 Sangat Bagus

Nahed

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Nick Gengenbach pada tanggal 5 Mar 2024
Dear Nahed, thank you for the 10 out of 10 rating, we look forward to seeing you the next time you're in the area.

10/10 Sangat Bagus

Ella

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I always love staying here, the rooms are immaculate and the staff is very nice and professional. My only complaint was that the shower head was finicky and didn't have a normal setting, only hard jets or a wonky spray. But that didn't bother me — I love this hotel.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Nick Gengenbach pada tanggal 5 Mar 2024
Dear Ella, thank you for the kind words after your recent stay. I'm happy to see we were able to meet your expectations and look forward to seeing you the next time you're in the Hartford/Cromwell area.

10/10 Sangat Bagus

Barbara, Ocean Park

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was winter so have no opinion of property. Driveway was cleat. Only suggestion would be to have cups in bathroom. Overall found the hotel to be a very good value for price.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Nick Gengenbach pada tanggal 5 Mar 2024
Dear Barbara, thank you for the note after your recent stay. I'm glad you enjoyed your stay and look forward to seeing you the next time you're in the Cromwell area.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Pool
It was great. The hotel staff were very friendly and the building was clean. I wish there was more focus.on keeping the pool area tidy as that is a reason a lot of families come. There was a mess left in the pool area at night and it was disappointing to see it in the aame condition the next morning. There was food remnants and garbage surrounding the pool, no towels amd a lot of hairballs floating around. We skipped we swimming that morning. Also, perhaps a drain aeou d the pool floor as it was a large puddle all aeound the room.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Nick Gengenbach pada tanggal 15 Feb 2024
Dear valued guest, thank you for taking the time to write a review after your recent stay. I wanted to sincerly apologize for the condition of the pool area during your stay. I've shared your feedback with the team to ensure it's resolved and hope you will give us another chance the next time you're in the Cromwell area.

6/10 Cukup Baik

Traveler terverifikasi

Meh
It's clean and looks new, but there are a number of things that don't work. Multiple outlets did not work (I woke up and my phone did not charge overnight); the shower curtain was lousy and water gets all over the floor (we asked them to replace it but they didn't), and several fixtures seemed about to fall off the wall. The lighting in the room was almost non-existent, so it was constantly dark. And during a social hour in the lobby, the bartender was terrible. She didn't seem at all bothered by the long line building up.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Nick Gengenbach pada tanggal 31 Jan 2024
Dear valued guest, thank you for the note after your recent stay. I wanted to sincerely apologize for the issues you experienced during your stay. I've shared your feedback with the team to ensure we resolve these issues. I hope you will consider giving us another chance the next time you're in the area and as always, thank you for choosing the Springhill Suites by Marriott.

10/10 Sangat Bagus

Shanay N.

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I have stayed at this property in the past and it didn’t disappoint then nor did it disappoint this time. The room amenities were worth it. The accessibility to things in the area are worth it as well.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Nick Gengenbach pada tanggal 31 Jan 2024
Dear Shanay N., thank you for taking the time to write a review after your recent stay. I'm glad to see you enjoyed your stay and look forward to seeing you the next time you're in the area.

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
So close to great, but not quite
The hotel was conveniently located, and easy to find. Overall a very pleasant experience, with a significant exception. We discovered, when getting ready in the morning, that the tub/shower wasn't draining properly. We called down to the Front Desk, and we're told that nothing could be until maintenance arrived at 9am. Unfortunately, this was after our necessary departure time, so we were all forced to shower standing in several inches of water. An unpleasant experience at best.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Nick Gengenbach pada tanggal 29 Jan 2024
Dear valued guest, thank you for the feedback after your recent stay. I would like to apologize for the inconvenience you experienced during your stay. We hope you will give us another chance the next time you're in the area and as always, thank you for choosing the Springhill Suites.

10/10 Sangat Bagus

Jamari

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Love it!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Nick Gengenbach pada tanggal 29 Jan 2024
Dear Jamari, thank you for the great comment after your recent stay. We look forward to seeing you the next time you're in the area and as always, thank you for choosing the Springhill Suites by Marriott.

10/10 Sangat Bagus

Maureen

Menginap 3 malam pada bulan Januari 2024

10/10 Sangat Bagus

Leslie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Nick Gengenbach pada tanggal 24 Jan 2024
Dear Leslie, thank you for the great rating after your recent stay. We look forward to seeing you the next time you're in the Cromwell area.

10/10 Sangat Bagus

Terry

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Nick Gengenbach pada tanggal 24 Jan 2024
Dear Terry, thank you for the great rating after your recent stay. We look forward to seeing you the next time you're in the Cromwell area.

6/10 Cukup Baik

Ken

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Nick Gengenbach pada tanggal 8 Jan 2024
Dear Ken, thank you for taking the time to rate us after your recent stay. We hope to see you the next time you're in the Cromwell area and as always, thank you for choosing the Springhill Suites by Marriott.

6/10 Cukup Baik

Arnaldo Andres Dejesus

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Nick Gengenbach pada tanggal 8 Jan 2024
Dear Arnaldo, thank you for taking the time to rate us after your recent stay. We hope to see you the next time you're in the Cromwell area and as always, thank you for choosing the Springhill Suites by Marriott.

6/10 Cukup Baik

Kenneth

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Starting to look a little shabby
4th or 5th visit to this particular hotel. It only opened a couple years ago and already is looking a bit run down. The thermostat control did not work. I had to use the one on the AC unit itself. That was hard to reach and read since it is underneath the bench holding out suit cases. The hassock/ottoman was missing (they got us a replacement). The lav basin had no pop-up stopper, just the drain hole. The shower ceiling was crumbling and peeling. Shabby.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Nick Gengenbach pada tanggal 31 Jan 2024
Dear Kenneth, thank you for the note after your recent stay. I have shared your feedback with our team to ensure the issues you mentioned are resolved and hope you will give us another shot the next time you're in the Cromwell area.

4/10 Buruk

Ken

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Nick Gengenbach pada tanggal 8 Jan 2024
Dear Ken, thank you for taking the time to rate us after your recent stay. We hope to see you the next time you're in the Cromwell area and as always, thank you for choosing the Springhill Suites by Marriott.

2/10 Sangat Buruk

Antonio

Bepergian bersama keluarga
Not your typical Marriott
The whole hotel, reeked of marijuana to the point of nausea & i ended up with a headache From Friday to Tues. When i complained, they said they were aware of it, but there was nothing they can do, so they came & sprayed the hallway with something on the fabreez line. We couldn't have our grandchildren stay with us because i was too afraid of exposing them.To each his own but it is a non smoking Hotel. Unless you get up & 8 am there wasn't ever any breakfast left after 8:30. Would not recommend for family. I can't believe the standard for a Marriott. You can complain till the cows come home & they don't do anything for you. Not even a bottle of water. We paid 3.42 for an 8 oz bottle of water right after we expressed our concern.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Nick Gengenbach pada tanggal 8 Jan 2024
Dear Antonio, thank you for taking the time to write a review after your recent stay. I would like to sincerely apologize for the issues you experienced during your stay. I've addressed your concerns with the team to ensure they are resolved moving forward. I hope you will consider giving us another chance the next time you're in the Cromwell area.

6/10 Cukup Baik

Paul, Jackson Heights

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Nick Gengenbach pada tanggal 8 Jan 2024
Dear Paul, thank you for taking the time to rate us after your recent stay. We hope to see you the next time you're in the Cromwell area and as always, thank you for choosing the Springhill Suites by Marriott.

8/10 Bagus

Bruce

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Took me half an hour to figure out why the TV wasn’t working. Had to reset the TV and Cable box. Not my job. Otherwise a nice modern and clean place to stay.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Nick Gengenbach pada tanggal 26 Des 2023
Dear Bruce, thank you for the review after your recent stay. I wanted to apologize for the issue with the TV, however am glad you enjoyed your stay. We look forward to seeing you the next time you're in the Cromwell area and as always, thank you for choosing the Springhill Suites Cromwell.

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very clean quiet and easy to find hotel. Great set up for a family of 5 with 2 queens and a pull out sofa bed. Delicious free breakfast. Highly recommend.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Nick Gengenbach pada tanggal 26 Des 2023
Dear John, thank you for taking the time to write a review after your recent stay. I'm happy to see we were able to meet your expectations and look forward to seeing you the next time you're in the Cromwell area.

10/10 Sangat Bagus

David

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Parking fee and no bottled water to drink needs to be corrected; why nickel and dime us (an extra $12)?
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Nick Gengenbach pada tanggal 22 Des 2023
Dear David, thank you for taking the time to write a review after your recent stay. We look forward to seeing you again the next time you're in the Cromwell area.

10/10 Sangat Bagus

Thomas

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Nick Gengenbach pada tanggal 22 Des 2023
Dear Thomas, thank you for the 5 out of 5 rating after your recent stay. We look forward to seeing you the next time you're in the Cromwell area.

10/10 Sangat Bagus

Mark

Bepergian bersama keluarga
Disukai: Fasilitas
Friendly and helpful staff
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Nick Gengenbach pada tanggal 22 Des 2023
Dear Mark, thank you for the nice words after your recent stay. We look forward to seeing you the next time you're in the area.

8/10 Bagus

Terry

Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Nick Gengenbach pada tanggal 19 Des 2023
Dear Terry, thank you for the 4 out of 5 rating after your recent stay. We look forward to seeing you the next time you're in the area.

6/10 Cukup Baik

Stephen

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Nick Gengenbach pada tanggal 19 Des 2023
Dear Stephen, thank you for rating us after your recent stay. We look forward to seeing you the next time you're in the area.

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
Water heater down, no full disclosure
Seemed like a very nice property but we canceled at the front desk because the water heater went out for the entire hotel. That happens, I guess. But they weren’t going to tell me when I was checking in - luckily, I overheard the person in front of me complaining. I don’t when they were planning to tell me. Then they said they were trying to call to inform us of the issue beforehand. No they didn’t. Stayed somewhere else. Ugh.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Nick Gengenbach pada tanggal 19 Des 2023
Dear valued guest, thank you for taking the time to write a review after your recent experience. One we realized the hot water was down we started calling all of our guests who had a phone number on file and if there wasn't one, we were informing everyone at check in. I do understand the frustration and hope you will consider giving us another chance the next time you're in the area.

10/10 Sangat Bagus

Ketlaine

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff is nice. The property is clean. The breakfast is good.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Nick Gengenbach pada tanggal 19 Des 2023
Dear Ketlaine, thank you for the note after your recent stay. I'm glad to see we were able to meet your expectation and look forward to seeing you the next time you're in town.

8/10 Bagus

Columbus

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Nick Gengenbach pada tanggal 19 Des 2023
Dear Columbus, thank you for the 8 out of 10 rating after your recent stay. We look forward to seeing you the next time you're in the Hartford/Cromwell area.

10/10 Sangat Bagus

Lisa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Nick Gengenbach pada tanggal 19 Des 2023
Dear Lisa, thank you for giving us a 10 after your recent stay. We look forward to seeing you the next time you're in the Cromwell area.

10/10 Sangat Bagus

Brenda

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very cute place
Menginap 1 malam pada bulan November 2023
Tanggapan dari Nick Gengenbach pada tanggal 4 Des 2023
Dear Brenda, thank you for the kind words after your recent stay. I'm glad to see we were able to meet your expectations and look forward to seeing you the next time you're in the Cromwell area.

10/10 Sangat Bagus

Sariyah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
That room is amazing just the fridge not really cool
Menginap 2 malam pada bulan November 2023
Tanggapan dari Nick Gengenbach pada tanggal 30 Nov 2023
Dear Sariyah, thank you for taking the time to write a review after your recent stay. I'm glad to see we were able to meet your expectations and look forward to seeing you the next time you're in the Cromwell area.

8/10 Bagus

Maggie, South Yarmouth

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan November 2023
Tanggapan dari Nick Gengenbach pada tanggal 28 Nov 2023
Dear Maggie, thank you for the 4 out of 5 after your recent stay. We look forward to seeing you the next time you're in the area and as always, thank you for choosing the Springhill Suites by Marriott.

10/10 Sangat Bagus

Joseph

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nicevplace for an overnight stay... Wide variety of restaurants in downtown Middletown...3 miles away.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Nick Gengenbach pada tanggal 28 Nov 2023
Dear Joseph, thank you for the kind words after your recent stay. I'm glad we were able to meet your expectations and look forward to seeing you the next time you're in the Hartford/Cromwell area.

10/10 Sangat Bagus

Paul

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Family size room for 6
Menginap 1 malam pada bulan November 2023
Tanggapan dari Nick Gengenbach pada tanggal 28 Nov 2023
Dear Paul, thank you for the great rating after your recent stay, we look forward to seeing you the next time you're in the Cromwell area.

10/10 Sangat Bagus

Isaac

Menginap 3 malam pada bulan September 2023
Tanggapan dari Nick Gengenbach pada tanggal 16 Nov 2023
Dear Isaac, thank you for the great rating after your recent stay, we look forward to seeing you the next time you're in the area.

8/10 Bagus

Reid

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Perfectly fine hotel
Perfectly fine hotel, nothing special but no major disappointments. A couple of stains on hallway carpets, breakfast was included but not great. Only fruit available was apples, would have appreciated more variety. I'm tall and the shower head was nice and high which is great, but the shower stream was wonky so that was disappointing.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Nick Gengenbach pada tanggal 13 Nov 2023
Dear Reid, thank you for taking the time to write a review after your recent stay. I'm happy to see we were able to meet your expectations while you stayed with us and look forward to seeing you the next time you're in the area.

8/10 Bagus

Doris, southborough

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
large rooms well appointed
Menginap 1 malam pada bulan November 2023
Tanggapan dari Nick Gengenbach pada tanggal 13 Nov 2023
Dear Doris, thank you for the note after your recent stay, we look forward to seeing you the next time you're in the Hartford/Cromwell area.

10/10 Sangat Bagus

Maria

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Located in a great location for visiting family.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Nick Gengenbach pada tanggal 13 Nov 2023
Dear Maria, thank you for the note after your recent stay. I'm glad to see you enjoyed your time and look forward to seeing you the next time you're in the area.