Crystal City hotel guide. Omni hotel in Crystal City, Washington

"Great experience !!"

"This is a good hotel in the middle of the city. Great customer service and quality amenities "

"The in-house restaurant was closed thats the only reason for reduced stars. Apart from that everything was great. Loved that they had a shuttle to take us to Gaylord or MGM if needed."

"Nothing on the room walls, no blow dryer, no access to my streaming on TV, pool was closed for the season, bathroom light automatically turns off during your shower; this was a “blah” of a hotel. Staff was nice, except when I called inquiring about streaming they said someone would be right up to help and no one came. "

"Multiple times staying here and always have a pleasant experience!"

"The room was the best room I've ever seen"

"The experience was far below expected standards. Don’t over pay, stay elsewhere. From arrival, multiple issues were apparent. The sofa bed was very poor quality, you could feel the springs through the mattress, causing discomfort and back pain. I was traveling with elderly parents and booked this room for comfort, which this property failed to provide. This is not the quality expected from a Marriott-branded hotel. Throughout the stay, the coffee machine was out of milk and instead dispensed a sweet chocolate mix. The internet TV did not work either. Repeated inquiries were met with the same vague responses and indifferent attitude, suggesting these were ongoing issues. Breakfast was consistently disappointing and bare-bones. No toast bread (staff said it’s only available on weekends), only English muffins, and no fruit at all. On the second day, even regular milk was unavailable, only oat milk was offered. Staff responses were dismissive, and issues raised over multiple days remained unresolved. The room had significant road noise. I was awake after 5:00 AM daily. The bathtub also backed up water, adding to the poor bathroom condition. Overall, the property felt like a low-quality motel with poor service. For a Marriott-branded hotel, this was extremely unacceptable. "

"The facility is in a great location and easily accessible to many of DC’s iconic landmarks as well as close to Subway and bus stops. Water pressure in the shower was lack luster with a dribble and the ice machine on both 14 and 9th floor did not work. Being on the 14th floor and having to check every level until we found one working was disappointing. A bit pricy on the daily car parking. Overall we loved the place and the location and would recommend it to others. I’m glad we chose to stay here."

"We loved breakfast at Robert’s!"