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Ulasan untuk Aurora Riverside Hotel and Spa

4 out of 5
Aurora Riverside Hotel and Spa
242 Cua Dai Rd, Hoi An, Quang Nam

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 4 dari 9 ulasan" "
Penilaian 8 - Bagus. 3 dari 9 ulasan" "
Penilaian 6 - Cukup Baik. 2 dari 9 ulasan" "
Penilaian 4 - Buruk. 0 dari 9 ulasan" "
Penilaian 2 - Sangat Buruk. 0 dari 9 ulasan" "

8,6/10

Kebersihan

8,4/10

Staf & layanan

8,0/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

10/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Karen, Penn Yan

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was friendly and helpful. Nice pool. Spa was clean and worth a visit. Quaint and delicious food in restaurant next door. Breakfast buffet was good.
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Josh

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a great place to stay with my family, would definitely go back.
Menginap 4 malam pada bulan September 2023
Tanggapan dari Aurora Riverside Hoi An pada tanggal 14 Okt 2023
Dear Josh, Warmest greetings from Aurora Riverside Hoi An. Thank you for staying with us and for your kind review. We are delighted to know that you had a pleasant experience during that your stay with us, and appreciate your valuable feedback. We look forward to welcoming you back for a more unforgettable experience!Best regards, Aurora Riverside Hoi An Team

10/10 Sangat Bagus

BYOUNGHO

Menginap 2 malam pada bulan Februari 2023

8/10 Bagus

Lars Ole

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Godt hotel
Godt og velfungerende hotel
Menginap 21 malam pada bulan Februari 2020

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Uima-altaalle ei paistanut aurinko.Polkupyörien kunto ei hyvä.Buffee aamiainen oli monipuolinen. Henkilökunta ystävällistä ja avuliasta.
Menginap 14 malam pada bulan Februari 2020

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Personalet var veldig trivelig og gav perfekt service. Rom og hotellet var rent og pent.god frukost.
Menginap 8 malam pada bulan Desember 2019
Tanggapan dari Aurora Riverside Hotel & Spa pada tanggal 21 Feb 2020
Dear Guest, Warmest greeting from Aurora Riverside Hotel & Spa! We are very delighted to know you left with such a memorable and wonderful impression regarding to the helpful of our staffs, the fabulous buffet breakfast, clean and nice. We are extremely delightful that the guests can recognize our efforts and give us such encouragement like yours. Your compliments will be passed to the entire team to encourage and keep them up to their good work. We hope other travelers will highly consider your helpful review when choosing the right destination for their vacation. We are looking forward for your next stay in the future. Best Regards,

6/10 Cukup Baik

yejide

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Just a place to lay your head
I stayed in the deluxe double room. Room was very spacious with a balcony. Bed was comfortable but the room was just bare and un-inviting. Definitely will make you want to be out as much as possible lol. Bathroom was also roomy but infested with loads of little flies ( I think the lights attracted them but still had a few even when lights were off). As I was just staying 2nights, I didn’t bother to complaint and I cleaned with water every time I had to use the bath or wash basin. Breakfast was a little disappointing. Options were very limited and not particularly great. Reception area was quite small but had outdoor tables ( like a cafe style) so you can sit out on the street and enjoy the traffic. I had a trip booked through the hotel cancelled at last minute and was only informed at midnight. This could have ruin my trip as it was one of the main tour on my bucket list but I was able to reorganise the same trip myself in the morning so in my opinion, they didn’t go that extra mile for their guests. The staff were more interested in the trip advisor review than help with advise on what to do and see in 2 days in Hoi An. If looking for luxury, then keep looking. If looking for a place to just spend the night after a tour, then this will do. It’s definitely not a 4 star but a clean comfortable 3 star hotel. There is room to improve the decor and inject a bit of life into the hotel to give it a bit of character. Will I stay again? Definitely not.
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari Tracy Vo pada tanggal 22 Jan 2020
Dear Ms. Yejyde, Warmest greeting from Aurora Riverside hotel & Spa! Thank you so much for spending your valuable time to share your comments on social network about our hotel which could have a great contribution to improve our service quality. Firstly, about the little flies in your room: In front of our hotel is the river and the paddy fields in the back so it is obviously that there are many kind of innocuous little ephemera in the atmosphere. I think that the little ones may be come into your room when you open the door. Secondly, about the tour. You booked the Da Nang by night tour with our staff at about 7:00 pm in 24th December and then you went out until midnight. And I believe our staff already explained clearly to you that the tour was cancelled because the agent cannot hold the tour with only one guest. We did not know until they confirmed us that problem after you went out the hotel. Thank for your comments, we will discuss this problem with the agent and find the best way to deal with the same situation in the future. Lastly, about our staff. Actually, we have a report which show all what our staff communicate with the guest as well as the guest satisfaction during their stay at our hotel. According to the report, I easily see that our staff tried their best to introduce to you all the helpful information about the My Son Holly land and Ba Na hills as same as check your feelings until the day you checked out. I think it is unfair for our staff when you said that they just interested in the trip advisor review than help with advice for the guest. Thank you again for your supporting to improve our service quality and I hope all the best thing will come to you in the New Year 2020. Best Regards,

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was very helpful and were willing to change room assignments so we could all be together and views of the river. The only negative was how hot the rooms would get when the key card was removed while leaving the room for a while. Food and service was excellent.
Menginap 2 malam pada bulan Juni 2019

6/10 Cukup Baik

Clgnt, kobe

Disukai: Kebersihan, kondisi & fasilitas properti
町の中心と海水浴場の中間にあり、両方とも楽しみたい自然派の旅行者に適している。バスもあるが本数少なく自転車を利用がベター。フロントの教育は今ひとつ。もう、少しフレンドリーな対応があれば。
Menginap 2 malam pada bulan April 2019