Xin chào JhanviThank you for taking time to drop us a review I am happy to learn you were generally satisfied with your stay . Your feedback serves as great motivation for us all.The team and I appreciate your feedback and we all look forward to your return in the near futureSincerely,Le Kim Do (Mr.)Guest Relation Officer

Xin chào SUNGHOThank you for taking time to drop us a review I am happy to learn you were generally satisfied with your stay . Your feedback serves as great motivation for us all.The team and I appreciate your feedback and we all look forward to your return in the near futureSincerely,Le Kim Do (Mr.)Guest Relation Officer

존경하는 용우씨시간을 내어 Grand Mercure Danang에서의 경험을 공유해 주셔서 감사합니다. 귀하의 경험이 귀하의 기대에 미치지 못해서 죄송합니다. 진심으로 사과드립니다.그랜드 머큐어는 모든 고객에게 우수한 서비스 경험을 제공하기 위해 노력하고 있습니다. 따라서 귀하의 피드백은 우리에게 매우 중요합니다. 우리는 문제를 해결하고 향후 발생을 방지하기 위해 적절한 조치를 취하고 있으니 안심하시기 바랍니다.귀하의 우려사항을 공유해 주셔서 감사드리며 가까운 시일 내에 더 나은 서비스를 제공할 수 있는 기회를 제공해 주시기를 바랍니다.감사합니다,현 레 김 황 (Ms.)수석 고객 경험 감독자

シンチャオ YOICHI さんグランド メルキュール ダナンでのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございます。私たちのすべてのサービスを高く評価していただき、大変嬉しく思います。ご旅行の際にまたダナン市にお越しの際は、またお役に立てることをスタッフ一同楽しみにしております。フイン・レ・キム・ホアンさん（さん）シニア ゲスト エクスペリエンス スーパーバイザー

Xin chào Mr.TADASHI ,Thank you for taking time to drop us a review I am happy to learn you were generally satisfied with your stay . Your feedback serves as great motivation for us all.The team and I appreciate your feedback and we all look forward to your return in the near futureSincerely,Huynh Le Kim Hoang (Ms.)Senior Guest Experience Supervisor

Thank you for your reviews. We hope we will see you in the next booking!

Dear valued guest,Thank you for your sharing and we hope to welcome you back !

Thank you for your stay and hope to welcome you back soon !

Xin chào Mr. Seung, We are very appreciated your great review regarding your experience at Grand Mercure Danang We wish you all the best with your future travels and look forward to welcoming you back soon Grand regards, Tran Thi Minh Thao Assistant Guest Experience Manager

Dear Mr./Ms. KOTEC Thank you for taking the time to share your experience about your recent stay at Grand Mercure Danang and giving us such a top score Hopefully, We will have a chance to welcome you back to our hotel in near future. Grand regards, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Dear Mr. Seok, Thank you for taking the time to share your experience about your recent stay at Grand Mercure Danang. Hopefully, We will have a chance to welcome you back to our hotel in near future. Grand regards, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Dear Mr. Won, Thank you for taking the time to tell us about your experience at the Grand Mercure Danang. It’s great to learn that you had enjoyed your stay with us. Beside that, please accept our profound apology for your inconvenience that you had met at night time due to our location disadvantage and it is our high hope that we would be able to welcome you back in the future. Grand regards, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

친애하는 HYEOKJU 고객님께, 안녕하십니까 고객님, 그랜드 머큐어 다낭 한국인 직원 이하은입니다. 우선 귀한 시간 내셔서 저희 호텔에서의 경험을 공유해 주심에 깊은 감사를 표합니다. 무사히 귀국하시고 건강도 회복하셨다니 정말 다행입니다. 더불어 성의 가득한 후기를 작성해 주심에 진심으로 감사드립니다. 고객님께서 남겨주신 후기는 저희 직원들에게 큰 격려로 작용할 것이며, 저희 호텔의 서비스를 향상시키는 데에 큰 도움이 될 것입니다. 항상 건강하고 행복한 나날들 보내시길 바라며, 고객님을 저희 그랜드 머큐어 다낭에서 모실 수 있는 기회가 가까운 시일 내에 다시 한 번 있기를 소망하겠습니다. 감사합니다. Guest Experience Team 한국인 직원 이하은 드림.

Dear Valued guest, Thank you for taking the time to share us your comment regarding to your recent stay with us. I extremely thanks and value your kind feedback regarding our hotel location which is hotel's weakness and unfortunate we can't do anything to change that. However, at Grand Mercure Danang, we strive to provide a superior service experience for every customer therefore we supply shuttle bus service which is complimentary for all in-house guests from 08:00-18:00 (every 2 hour). Hopefully, we will have a chance welcome you back to our hotel in near future. Grand regards, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Dear Mr. Seungjae, Thank you for your recent stay and taking time to share your experience with us. We are looking forward to welcome you back again soon. Grand regards, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Dear Valued guest, We glad to read that our hotel had met your expectation and able to give you a comfortable stay. Thank you once again to share your heartwarming feedback and we do look forward to welcome you back in the near future. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Danang. While I am so happy to hear that you had a pleasant stay with us and that you enjoyed our breakfast, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would really appreciated if you could share with us what was happen in your case that leave you unpleasant note. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Grand regards, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Dear Mr. Robert, We are truly heartened to receive your generous review of Grand Mercure Danang We are very happy to hear that you appreciated all our services. We all look forward to being of service to you again when your travels bring you back to Da Nang city. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Dear Valued Guest, Thank you for taking your time to share your experience at Grand Mercure Danang. Hopefully, we will have a chance to welcome you back soon. Grand regards, Tran Thi Minh Thao(Ms.) Acting Assistant Guest Experience Manager

Dear Mr./Ms. Orbitz, Thank you for taking time to share your experience at Grand Mercure Danang. We are so happy to know that you overall have enjoyed stay with us Hopefully, we will have a chance to welcome you back with another pleasant one. Grand regards, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Dear Mr. Dai Hyuk, Thank you so much for sharing us your experience at our Grand Mercure Danang. We are looking forward to welcome you back soon. Grand regards, Tran Thi Minh Thao(Ms.) Acting Assistant Guest Experience Manager

Dear Mr. Christopher, Thank you so much for sharing us your experience at Grand Mercure Danang. It’s so great to receive such a wonderful review like yours. Your kindly words will be our team motivation to keep up their standard. Once again, thank you for your feedback and we are looking forward to welcoming you back soon. Grand regards, Tran Thi Minh Thao(Ms.) Acting Assistant Guest Experience Manager

Dear Mr. Matthew, We happy to hear that you had enjoyed stay here and everything had met your expectation. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we are looking forward to welcome you back to our little island. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Dear Values Guest, Thank you for your recent stay and for taking time to leave a review of our hotel. I would like to express my sincerest apologies about your unpleasant stay with us. While I wish you have a better experience, your value feedback is what we need to learn and improve our service. Please rest assured that we are taking the appropriate measures to address the problem and do the necessary step to prevent future occurrence. I would very appreciated if you could share us more detail to deeply investigating with your name and your stay period. I am looking forward to hearing back from you soon. Once again, thank you for your sharing and I hope you can give us a chance to welcome you back to redeem our service in the near future. Grand regards, Tran Thi Minh Thao Acting Assistant Guest Experience Manager

Dear Mr. Sugime, Thank you for choosing us as your accommodation at Da Nang for 3 years and taking the time to leave a review of your recent stay with us. We are deeply grateful for your constructive comment and would like to express my sincerest apologies about your inconvenience regarding your unpleasant arrival and breakfast experience which should be handle better. Please rest assured that we were taking the appropriate measures to address the problem and did the necessary step to improve our service. and please be kindly informed that we are trying to arrange the breakfast timing for the group as one of the first step, I do believed that it will be effected and soon, the breakfast quality will be improved. It's our hope that you will give us a chance to welcome you back and redeem the our breakfast. Kindly send us a notice if you plan to come again and we would do our best to bring your trust back. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Dear Valued Guest, We happy to hear that you had enjoyed stay here and everything had met your expectation. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we are looking forward to welcome you back to our little island. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Dear Mr. Richard, Thank you so much for your review and we happy to hear that you had enjoyed stay here and everything had met your expectation. We look forward to welcoming you back to Grand Mercure Danang in the future. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Dear Ms. Soyun, Thank you for taking the time to experience Grand Mercure Danang. While I hope you had a better experience, I wish we could explain clearly about the lounge benefits that is not included the minibar in your room. In addition, we appreciate your comments and apologize again for any inconvenience you may have regarding the quality of the food and the hair dryer. Please understand that we are taking appropriate steps to resolve these issues and prevent future occurrences. We shared your feedback with the management team to improve our services, especially to discuss how to communicate with customers. Thank you for sharing your feedback and we hope to give you a better chance in the near future. Please let us know if you plan to come back. We will do our best to provide the most suitable space for the convenience of our guests. Grand regards, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Dear Ms. Geon, Thank so for sharing your experience at Grand Mercure Danang. It's our pleasant to learn that you had enjoyed stay with us. Hopefully, we will have a chance to welcome you back in the near future. Grand regards, Tran Thi Minh Thao Acting Assistant Guest Experience Manager