We are very grateful for your great review and will try to fix the bad things. Hope to see you again. Have a lovely day

We are very grateful for your great review and will try to fix the bad things. Hope to see you again. Have a lovely day

고객님의 소중한 후기에 진심으로 감사드리며 잘못된 부분은 수정하도록 노력하겠습니다. 다시 보길 바란다. 좋은 하루 보내세요

Thanks for your great reviews. See you next time. have a lovely day

Dear Siho,Thank you for leaving such positive review about your stay at KOI. We hope to welcome you back again soon.Happy New Year!Kind regards,KOI Team

Dear Tina,Thank you for sharing an excellent review about your stay at KOI Hoi An Resort & Spa. We will continue to improve on our products and services so that our guest will enjoy their time with us.Thank you and kind regards,KOI Team

Dear Mr. David,Thank you for sharing your feedback with us. At KOI we value and treat all of our guests with respect regardless of their background. We regret that you have felt this way. We also thank you for your positive experience regarding the buffet breakfast, the resort and its facilities.Kind regards,KOI Resort and Spa Hoi An.

Dear Seung Hyun, Warmest greetings from KOI Resort and Spa Hoi An. On behalf of Koi Resort Hoi An, we would love to send you the best wish of health and happiness. We are so regretful not having the chance to serve you at our lovely property as you have decided to cancel the booking due to your private reason. No penalty is applied although you have violated our cancellation policy of releasing the booking just 3 days prior to arrival date. We do believe that there is actually no solution better than what you have treated in this case. And we believe that you certainly love our property with beautiful landscape, nice rooms and especially friendly and helpful staffs if you experience to stay with us. However, what we receive back is your bad comment as below. We are really unhappy and the more we would love to serve at our lovely KOI in the nearest future for your fully true experience and changing of your thinking. We are looking forward to having you at our lovely KOI. Kind regards, KOI Resort and Spa Hoi An

Dear Mrs.Jennifer, Thanks very much for your balanced and fair review of our Resort. I'm glad you felt quietly and comfortably. It's something we've worked hard on and we're pleased our efforts resonated with you. We're happy that you're happy, and we're looking forward to your next visit. Hurry back! Regards, Mr. Felipe Martinez Guest Relations Manager

Dear Mr. James, We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing customers like you. We hope to see you again soon!

Dear Mr. Anonymous. 우리는 당신이 우리와 함께 환상적인 시간을 보내서 기쁘다! 우리 리조트는 생태계를 지원하지만, 매월 훈증하는 곤충을 피하려고 노력합니다. 당신의 신뢰에 감사드립니다, 우리는 당신과 같은 놀라운 고객에게 감사합니다. 곧 다시 hope기를 바랍니다!

Thank you very much for your kind comments. We look forward to welcoming you back in the near future ! Best regards, Trang Phan Front Office Manager

Sehr geehrte Frau Kerstin. Wir freuen uns, dass Sie eine fantastische Zeit mit uns hatten! Vielen Dank für Ihr Vertrauen, wir sind dankbar für tolle Kunden wie Sie. Wir hoffen, Sie bald wieder zu sehen! Vielen Dank, dass Sie sich erneut für das Koi Resort & Spa entschieden haben. Vielen Dank! Mit freundlichen Grüßen

Dear Mr(s) Jeongah 당신이 우리와 함께 [좋은] 시간을 보낸 것 같습니다. 의견을 보내 주셔서 감사합니다. 최고의 고객이 자신의 경험을 공유 할 때 많은 것을 의미합니다. 우리가 당신의 기대를 충족 시켜서 기쁩니다! 베스트, [관리자 이름 | 연락처]

Dear Mrs. Ifat: Looks like you had a good time with us. Thank you for taking the time to share your comments with us. It means a lot when our best clients share their experiences. Our gym has been built like this since our guests generally do not use it. But, with your comments, we will make the necessary to achieve the expectations of our customers who do occupy it. I'm glad we were able to meet your expectations! Kind Regards

Thank you for taking the time to rate our Resort. Kind Regards

Thank you for your comment I apologize if you encountered any problems during your last stay. I personally dedicated myself to help and guide you regarding different places and also explain inconsistencies in your Check-in. This is not the type of review we would like to see, if it is convenient, I would like to talk more about your experience. Thank you for staying with us

Dear Ms. Alice, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Unfortunately, you had bad weather conditions those days, since Vietnam weather is very random. We look forward to seeing you again. Kind Regards Felipe Martinez Guest Relation Manager | KOI Resort & Spa - Hoi An

Thank you

Thank you for taking the time to leave us a review. We're always trying to improve our standard of service and will take your comments into great consideration. We're very pleased to hear that you enjoyed our resort and look forward to seeing you again sometime in the future. Safe Travels :)