Dear Sir/Ma'am,First of all, we would like to thank you for choosing our hotel for your trip. We appreciate the review contributed by guests and thank you again for choosing our hotel. Have a great day and hope to see you in the next time.Best wishes,The Garden team.

친애하는 선생님 / 부인,먼저 고객님의 여행을 위해 저희 호텔을 선택해 주셔서 감사드립니다.당신을 다시 환영하기를 바랍니다. 고객님께서 남겨주신 소중한 후기에 감사드리며, 저희 호텔을 선택해주셔서 다시 한번 감사드립니다. 좋은 하루 보내세요행운을 빕니다,가든팀.

안녕하세요 선생님/부인님, 좋은 오후 보내시기 바랍니다. 먼저 시간을 내어 호텔에 대한 리뷰를 작성해 주셔서 감사합니다. 귀하의 의견은 지속적인 개선을 위한 우리의 노력에 큰 힘이 되므로 항상 감사드립니다. 또한 호텔은 나쁜 경험에 대해 매우 유감입니다. 소음 문제에 관해서는 체크인 전 게스트에게 경고하고 프런트 데스크에서 무료 귀마개를 제공했습니다. 또한 여전히 옆집 바 주인과 다시 작업 중이며 방음 개선을 진행하고 있습니다. 바랍니다. 당신은 이해합니다. 고객님께 진심으로 사과드리며 가까운 시일 내에 더 나은 서비스를 제공할 수 있도록 노력하겠습니다.친애하는,정원 팀

Good morning,We are very grateful for the hotel that you choose for your trip and very thankful when you left a comment on Expedia so that we can recognize our shortcomings and will improve them in the future. Next to the Hotel is a fairly new bar and it will be open until 1 am, we have prepared earplugs at the reception area for guests to use. Besides, we will also improve the soundproofing system in the future. After receiving your feedback, we already double-checked and repaired the room immediately. I'm very sorry for not bring for you a good experience at the hotel. Hopefully, in the future, the Secret Garden Hostel will welcome you on the next occasion.Best regards,TSG

Dear Taesung, Thank you for staying with us and writing us a review. We greatly appreciate your valuable feedback as they help us improve day by day to provide an exceptional experience for guests. We look forward to welcoming you back to our hostel in the future. Best Regards, TSG team.

感谢您选择我们作为您的休闲住宿。 我们希望您在此住宿时能接受我们最真诚的道歉，以应对屋顶酒吧的噪音。 这是为客人带来凉爽的氛围以及悠闲时光的有趣设计之一。 此外，我们为每位加入我们的客人提供了20％的折价手册。我们很遗憾地听到，它有时会打扰你。 我们希望有另一个机会再次欢迎您，向您展示我们改进的服务质量。 最好的祝福， TSG团队。

Salut, Merci de rester avec nous et de nous écrire une critique. Nous apprécions grandement vos précieux commentaires car ils nous aident à nous améliorer jour après jour pour offrir une expérience exceptionnelle aux clients. Nous nous réjouissons de vous accueillir à nouveau dans notre hôtel à l'avenir. Si vous avez l'intention de visiter Da Nang à nouveau, veuillez nous laisser un message à tout moment! Cordialement, L'équipe TSG.

Thank you for staying with us. Guest service recovery is extremely important for us, as it is your comfort and satisfaction. We will try our best to meet your expectations next time you back here. We are looking forward to seeing you next time!

Thank you for staying with us. Guest service recovery is extremely important for us, as it is your comfort and satisfaction. We will try our best to meet your expectations next time you back here. We are looking forward to seeing you next time!

Thank you for staying with us. Guest service recovery is extremely important for us, as it is your comfort and satisfaction. We will try our best to meet your expectations next time you back here. We are looking forward to seeing you next time!

Thank you for staying with us during your trip to Da Nang. Your compliment is our motivation as soon as other hostel's guests . We hope TSG team will have a change to host you again in the near future. Have a nice day! Best Regards, TSG team!

Thank you for staying with us and having an enthusiastic compliments on our hostel. Your beautiful words are highly valuable to us and they are a huge motivation for us to perform better and better every day. It is our pleasure to have you as our guest. We look forward to welcoming you soon in the near future.

Hi, Thank you for leaving us a review, Your compliments are such a huge motivation for our staff to perform a better day by day. We would like to apologize for the noise come from our pub which hosts only 1-2 events per week, please rest assured that we have been working with the Pub management to adjust the time accordingly. Regardlessly, guests receive vouchers -20% when checking in to participate, so it would be our pleasure if guests could come and join us. Moreover, we have noted in our key that towels will be available at the front desk meaning exchange at there so sorry to have you skip it, please sympathize for us that we only change the towel when it potentially affected to your health whilst protecting the environment. And, we are always willing to remind other guests to follow the hostel rules with quiet hours so sorry for hearing that you didn’t meet the expectation, also, there is always on-site staff, we would have been so regretted if you could report immediately to the receptionist about the situation. Once again, Your comfort remains our main priority and guest service recovery is extremely important for us. That could make us improve more. It would such a pleasure to personally welcome you back to our new and improved hostel! Best regards, TSG team.

Dear Simon, Thank you for choosing us to stay in Da Nang. We greatly appreciate your valuable feedback as they help us improve day by day to provide an exceptional experience for guests. And thanks to your constructive feedback, we are processing along our management team to have an expansion of space for more inconveniences. We look forward to welcoming you back to our hotel in the future. Should you have any plan to visit Da Nang again, please drop us a message anytime! Best Regards, The Secret Garden.

Thank you for your compliment and for staying with us. Guest service recovery is extremely important for us, as it is your comfort and satisfaction. We will try our best to meet your expectations next time you back here. We are looking forward to seeing you next time! The Secret Garden team.

우리를 선택하고 우리에게 리뷰를 보내 주셔서 감사합니다. 당신을 호스팅하는 좋은 경험이었습니다. 우리는 당신을 다시 만나기를 기대합니다. TSG 팀.

Dear Joanie, we would like to thank you for choosing us for your stay in Danang. We were happy to be your host and hope to welcome you back! Regards, TSG team.

Thank you so much for choosing us as well as leaving us this review. Your good words are our big support to develop. We hope to welcome you back in the soonest time. Best regards, TGS team.

안녕, 여가 시간에 숙소를 선택해 주셔서 감사 드리며 시간을내어 이곳에 대한 평가를 남겨주십시오. 게스트 서비스 복구는 귀하의 편의와 만족이기 때문에 우리에게 매우 중요합니다. 우리는 침대 커버에 대한 당신의 불쾌한 경험에 대해 유감입니다. 최선을 다하기 위해 직원들이 매일 모든 물건을 씻어줍니다. 침구 시트에 문제가있는 경우 직원에게 문의하여 다른 것을 교환하십시오. 우리의 24 시간 접수 담당자가 언제든지 당신을 도울 준비가되었습니다. 어쨌든, 우리는 당신이 우리와 함께 머무는 동안 당신의 기대에 부응 할 수 없었습니다. 다시 한번, 우리는 모든 것에 매우 유감스럽고 다음 번에 최고의 준비로 당신을 환영 할 수 있기를 바랍니다. 친애하는, TSG 팀.

Dear guest, Thank you for spending your time to give us a review. It would be nice of you to let us know which aspect we should improve to bring you a comfortable stay. Please give us a chance to bring you a better experience in the near future. Best regards, TGS team.

Hi dear, 칭찬에 진심으로 감사드립니다. 귀하의 피드백은 우리에게 최상의 서비스를 제공하려는 동기입니다. 우리는 당신이 앞으로의 여행을 식히고 싶다. 최고의 바램, TSG team.

Dear Sergio, Thank you for staying at our hostel and we are sorry for the problem that you had on your stay. Regarding the motorcycles, we always asked customers to confirm the time in the rental contract as well as pay all the rental fees at the beginning. In case you return the vehicles sooner than expected time, please let us know in advance and we will refund you the left if possible. If you return it later than the last moment of the previous rental day without any annoucement in advance, the return will be considered. In your case, you return it 4 hours later without any announcement and it's totally not a special situation to get a refund. The laundry is actually our fault. We would like to apologize for this problem that made you late for the train. With the big amount of guests, sometimes our services are overload and cause the late. We also would like to offer you a good discount on your next stay or for your relatives who come here in the future. We promise to absorb your assessments to improve the service as well as bring a better experience to customers. Thanks again and we wish you nice trips ahead. ------------------------- Querido Sergio, Gracias por quedarse en nuestro albergue y por dejarnos un comentario. Con respecto a las motocicletas, siempre pedimos a los clientes que confirmen la hora del contrato de alquiler y que paguen todas las tarifas de alquiler al principio. Si lo devuelve más tarde que el último momento del día del alquiler anterior sin previo aviso, se considerará la devolución. En su caso, lo devuelve 4 horas después sin ningún aviso. Nos gustaría pedir disculpas por el problema con la ropa. Con la gran cantidad de invitados, a veces nuestros servicios se sobrecargan y provocan el retraso. Nos comprometemos a absorber sus evaluaciones para mejorar el servicio y para brindar una mejor experiencia a los clientes.

Thank you for your rating. We hope to see you again! TSG team.

Thank you for your review. It's nice to be your host in Danang city. Your comments are a support to us to improve our service quality. Thanks again and wish you happiness in life. TSG team.

Greetings from TSG hostel Thank you for choosing our hostel for your stay in Da Nang. We greatly appreciate that you took the time to write us a review as well as fascinating rating is given. It’s amazing to hear that we have provided you with a pleasant stay. It is our pleasure to have you as our guest and we look forward to seeing you soon. Best Regards, The Secret Garden

Dear YiYin, Thank you for the lovely review and we’re so happy your visit our hostel went so smoothly. Your continued patronage of our hotel is sincerely appreciated and we hope to be part of your future trips. Should you have any plan to visit Da Nang again, please drop us a message anytime! We hope to welcome you back to the hotel soon! Best Regards, The Secret Garden

Thank you for your rate. We hope your stay with us was smooth and comfortable. Wish you health and happiness. TSG team.

Dear Cesar, thank you for your stay and review. We are glad to know that your stay went smoothly. We hope to see you another time and get higher score in your next review! Regards, TSG team.

Dear Kyong Hee, First of all, We want to thank you for you detailed review, we are trying to work hard to deliver an exceptional guest experience. Regarding our bathrooms, please let us explain that regrettably, we have more than that 2 shower rooms mentioned( in 2nd floor) which are placed in 1st floor and, was being repaired. Hence, it’s understandable that our staff didn’t want to show all our dear guest the shortcomings. Such a great pity to let the inconvenience has caused you and now we would like to inform that our bathrooms is being it’s finest to serve. And also in that time, we have a social dance party weekly and it must be turned off at 11PM. While focusing harder on our soundproof system, we are sorry to hear it couldn’t bring you a good-night sleep. It would be our pleasure if you could have joined our rooftop with 20% discount of total bill for every guest stay at hostel. About the price of our services, we believe that our reasonable price deserves its worth. Nevertheless, we will take that opinion as our main priority advice to form our management. Last but not least, please accept our sincere apologies for the cleanliness issue. To serve guest best, our cleaning staffs do clean the restroom every 2 hours and make sure room get done before checking in. Yet your feedback is discussed with our housekeeping team to ensure they step up their game and provide better services moving forward. We hope you would be willing to give us a chance to bring you a new and more pleasure experience. It would be such a pleasure to personally welcome you back to our new and improved hotel! Sincerely yours The Secret Garden.

Dear Ceci, It was our pleasure to be your choice on your holiday in Danang city. However, we are sorry to know that you were uncomfortable on your last day here. Regarding to those noisy guys, they might had had a party night and were still in mood. Although our staff works 24/7 and reminded them, we are sorry that you were still bothered. This showed that we need to pay more attention to ensure your sleep as well as set up a room rules to avoid the same problem. Although it was Lunar New Year party and obviously people were celebrating together, we still want to apologize for not giving enough tightening measures about reducing the noise. We hope to have the chance to welcome you back, opening us the possibility to make amends and to show you our improvements. Best Regards, The Secret Garden.

Greetings form The Secret Garden team, Thank you for choosing us and for taking the time to write a review! Our goal is to provide an exceptional experience for our guests and we are so glad to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Should you have any plan to visit Da Nang again, please drop us a message anytime! Best Regards, The Secret Garden.

Greetings from The Secret Garden Da Nang, Thank you for taking time reviewing us as well as the positive feedback. We are so happy to hear that you have enjoyed the accommodations as well as the assistance provided by the staffs during your stay. It’s our pleasure to have you as our guest. We look forward to seeing you again soon. Best Regards, The Secret Garden.

Thank you for choosing our hostel for your recent stay in Da Nang! We greatly appreciate your valuable feedback as they help us improve day by day to provide exceptional experience for guests. Thanks to your constructive feedback, we have gone through the process among the corrective maintenance team to improve the comfort as a priority for a guest. It is our pleasure to have you as our guest and we look forward to seeing you soon. Sincerely, The Secret Garden.

Greetings from The Secret Garden, Thank you for choosing our hostel for your recent stay in Da Nang city. Hearing that our accommodation have met your expectations, we are more delighted than ever. Your heartwarming compliment motivates us to keep working harder in the future. It’s our great pleasure to have served you and we sincerely look forward to welcoming you again soon. Best Regards, The Secret Garden.

Hello Jolie, Greetings from Da Nang and thank you for choosing The Secret Garden for your stay, especially taking the time to write us a review! It’s amazing to hear that our team has done well to make your stay pleasant and enjoyable. Your compliment motivates us to keep working hard to perform better in the future. And hope you enjoyed the drink too! We hope your next stay just around the corner and look forward to seeing you again soon. Best Regards, The Secret Garden

Dear Dee, Thank you for choosing us for your travels in Da Nang and for writing us a review! More importantly, thank you for your comment regarding the noise. We are sorry to hear that the noise come from the other rooms has quite bothered you. We will try our best to remind all the guests to keep down the noise level, especially during the quiet hours. It is our pleasure to have you as our guest and we look forward to seeing you soon. Best Regards, The Secret Garden.

Hello, Greetings from Da Nang and thank you for choosing our hostel for your stay, especially taking the time to write us a review! It’s amazing to hear that our team has done well to make your stay pleasant and enjoyable. Your compliment motivates us to keep working hard to perform better in the future again soon. Best Regards, The Secret Garden.