Search Hotels Near Dain-Thlen Falls, Kolkata

"The check-in process was frustrating. The hotel’s payment system did not accept international Apple Pay, despite it being widely accepted at the airport and even within the hotel’s own café. This resulted in multiple unnecessary transactions and delays after a long journey. More concerning was the persistent noise disturbance. There were loud birthday parties with DJ music that carried straight through the walls into the room. I was unwell during the stay and had to make repeated calls to the front desk to address the issue. While the duty manager was responsive, the matter was never meaningfully resolved, and there was no follow-up from senior management despite a request to escalate to the General Manager. This lack of ownership and guest care stands in stark contrast to industry standard for five star properties. I will consider giving this property one more chance, but this experience has certainly impacted my perception of the Hyatt brand as a loyal customer."

"Good Buffet "

"Yes"

"Very convenient location. Excellent food and staff in the dining were excellent. Pratiskchya is excellent."

"The airport shuttle didn’t arrive after I’d spent a lot of wasted time making sure they had my information. The room was good. The breakfast was great. "

"Room was clean and bed linen was fresh."

"No appropriate tissue paper, the tv & air con didn't work. There was dirty laundry in the room. There was no duvet, people sleeping in the reception which was locked and had the lights shut. I had to bang on the door to wake the owner up when the website says that reception is 24 hours. They also did not provide breakfast when i had paid for this. "

"There are room for improvement Not convenient for international travellers Bed linen dirty Pillows are smelly Poor quality pillows and cushions Amenities are not as per international standards No safe no shower cubicle with glass covering the bathroom becomes a mess after the shower Washbasin tap water splashes out each time it is used"