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Ulasan untuk Candlewood Suites Market Center, an IHG Hotel

2.5 out of 5
Candlewood Suites Market Center, an IHG Hotel
7930 N Stemmons Fwy, Dallas, TX

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 325 dari 667 ulasan" "
Penilaian 8 - Bagus. 188 dari 667 ulasan" "
Penilaian 6 - Cukup Baik. 84 dari 667 ulasan" "
Penilaian 4 - Buruk. 47 dari 667 ulasan" "
Penilaian 2 - Sangat Buruk. 23 dari 667 ulasan" "

8,6/10

Kebersihan

8,8/10

Staf & layanan

8,0/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Sara

Bepergian bersama keluarga dan anak
❤️
Menginap 2 malam pada bulan Mei 2024

8/10 Bagus

Barbara

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Water should be provided for all guests and not at a cost. Everything else was great.
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Gay

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Conveniently located to the airport
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Scott

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
What a great hotel! Imagine my delight when I walked into the laundry room and discovered the washers and dryers were free!! The room was very comfortable and the staff was fantastic, particularly Dave at the front desk.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Kynn pada tanggal 25 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager

10/10 Sangat Bagus

Sonya

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean and friendly
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kynn pada tanggal 25 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager

8/10 Bagus

Shannon

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Staff was friendly and helpful.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Kynn pada tanggal 10 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager

10/10 Sangat Bagus

JESSICA

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Kynn pada tanggal 25 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager

4/10 Buruk

Ashley, Bartlett

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The stay was okay, they did allow us to check in early, that was a plus. The tv was cracked, and the shower did not work. We had to repack and move to another room. We did not know it was pet friendly, that wasn’t the issue. The problem was a fur baby pooped in front of our door and no one cared to pick it up. Again the staff was nice but we will not stay at this facility again.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Kynn pada tanggal 10 Apr 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Kynn RobinsonAssistant General Manager

10/10 Sangat Bagus

SAURABH

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Kynn pada tanggal 10 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager

10/10 Sangat Bagus

Susan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nothing unique, good or bad
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Kynn pada tanggal 10 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager

8/10 Bagus

Ashley

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice
Tanggapan dari Kynn pada tanggal 10 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager

6/10 Cukup Baik

Holly

Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Kynn pada tanggal 10 Apr 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Kynn RobinsonAssistant General Manager

6/10 Cukup Baik

PRISCILLA

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Kynn pada tanggal 6 Mar 2024
Thank you for staying with us!

6/10 Cukup Baik

Paul

Bepergian bersama hewan peliharaan
Tidak Disukai: Kebersihan, staf & layanan
Average property bad location cleanliness isn’t all that
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Kynn pada tanggal 6 Mar 2024
Thank you for staying with us!

10/10 Sangat Bagus

Alexis, Nashville

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Kynn pada tanggal 6 Mar 2024
Thank you for staying with us!

10/10 Sangat Bagus

Coriesha

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Loved the property. My kids enjoyed the stay as well.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Kynn pada tanggal 6 Mar 2024
Thank you for staying with us!

10/10 Sangat Bagus

Joe, Plano

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Spacious and comfortable
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Kynn pada tanggal 6 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Sangat Bagus

Beau

Bepergian bersama keluarga dan anak
The next day when I woke up, which was Sunday morning the staff was refusing almost everything I had asked, but on Monday morning the staff was excellent and very helpful so it depend on the person.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Kynn pada tanggal 6 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Sangat Bagus

Patrece

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Kynn pada tanggal 6 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Sangat Bagus

Mary Lou

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I love this place. A great restaurant next door that I can walk to. I like how convenient it is to Love Field. Shuttle service from the hotel is easy and convenient. It is always my choice if I am in this part of Dallas.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Kynn pada tanggal 6 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Bagus

David

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very convenient
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Kynn pada tanggal 6 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Sangat Bagus

M de lourdes cantu

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari David pada tanggal 22 Jan 2024
Dear M de Lourdes,Thank toy so much for the 5 star rating. I am so glad you had a great experience with us at Candlewood Suites - Dallas Market Center. We look forward to seeing you again when you are in the Dallas area. DavidGeneral Manager

8/10 Bagus

Monalaine

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari David pada tanggal 22 Jan 2024
Thank you so much for staying with us at Candlewood Suites - Dallas Market Center. I love to see that you had a great stay. We look forward to seeing you again when you are in the Dallas area. DavidGeneral Manager

8/10 Bagus

Jhon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Loved the property. If you walk one street over it’s not that great area .
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari David pada tanggal 22 Jan 2024
Dear Jhon,Thanks so much for the 4 star review. I love to see that you enjoyed your stay with us. We look forward to seeing you again when you are in the Dallas area. DavidGeneral Manager

10/10 Sangat Bagus

Patricia

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
We our room and service
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari David pada tanggal 19 Jan 2024
Thank you so much for your recent 5 star review Patricia. I am, so glad you enjoyed your stay with us at Candlewood Suites Dallas Market Center. We look forward to seeing you again!DavidGeneral Manager

10/10 Sangat Bagus

Evette

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Front desk staff was excellent and very friendly. Specifically Nate! He made us smile and accomadated us very well. Definitely recommend staying here.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari David pada tanggal 22 Jan 2024
Dear Evette,Thank you so much for your recent review. I love to see that you had a great stay with us at Candlewood Suites Dallas Market Center. I appreciate your recognition of Nate as well. I will make sure to recognize him as well in our next meeting!We look forward to seeing you again when you are in the Dallas area. DavidGeneral Manager

4/10 Buruk

Brian, Hanover

Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Kristina

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The customer service was awesome. But the hotel needs to be sprayed. They had roaches in the kitchen area and bath tub.
Menginap 1 malam pada bulan November 2023
Tanggapan dari David pada tanggal 19 Jan 2024
Dear Kristina,Thank you for your recent review. I love to see that you had a great experience with the hotel team. I will definitely call our pest control company and get them out. I am so sorry for the issue in your room. We look forward to seeing you again!DavidGeneral Manager

10/10 Sangat Bagus

Biying

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan November 2023
Tanggapan dari David pada tanggal 19 Jan 2024
Thank you so much for your recent 5 star review. I am so glad you enjoyed your stay with us. David General Manager

8/10 Bagus

Mildred

Disukai: Staf & layanan
Staff were friendly and had a decent stay. I hope they had a daily room service and lotion in the room.
Menginap 2 malam pada bulan November 2023
Tanggapan dari David pada tanggal 19 Jan 2024
Dear Mildred, Thank you so much for choosing to stay with us. I am glad you had a good stay. I appreciate your comments about daily housekeeping. As a brand Candlewood decided when they started not to do daily housekeeping just to honor the privacy and sleeping schedules of our long term guests. We wanted this to be a home away from home without interruption. We will always honor a request for housekeeping outside the normal weekly service though. Just let us know.We look forward to seeing you again when you are in the Dallas area. DavidGeneral Manager

10/10 Sangat Bagus

Beverly

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I enjoyed my stay, staff was accommodating. Hotel was fully equipped for a weekend stay.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari David pada tanggal 19 Jan 2024
Thank you so much for the 5 star review Beverly. I love to see that the hotel team took great care of you. That is exactly what we expect. We look forward to seeing you again when you are in the Dallas area. DavidGeneral Manager

10/10 Sangat Bagus

Jorge

Disukai: Staf & layanan
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari David pada tanggal 3 Nov 2023
Thank you so much for the 5 star rating Jorge. I am so glad you enjoyed your stay with us at Candlewood Suites - Dallas Market Center. DavidGeneral Manager

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari David pada tanggal 3 Nov 2023
Thank you so much for the perfect 10!!!!!! I am so glad you enjoyed your stay with us at Candlewood Suites - Dallas Market Center. DavidGeneral Manager

8/10 Bagus

Diana

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari David pada tanggal 23 Okt 2023
Thank you so much for your recent review Diana! I am so glad you had a great stay with us at Candlewood Suites - Dallas Market Center. We look forward to seeing you again!DavidGeneral Manager

2/10 Sangat Buruk

Aiste

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
There were ROACHES on the property and in the room. The hotel clearly knows about it because there was white powder in corners. We had a huge roach on the desk and on the nightstand. The staff was not helpful and we had to leave two nights early. I wish I could get a refund for the first night since it’s unhygienic and the property needs proper care for pests, as well as learn how to handle situations.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari David pada tanggal 17 Okt 2023
Dear Aiste,Thank you so much for your review and for bringing this to my attention. I sincerely apologize that you had an issue in one of our rooms. I will have our pest control company onsite today for our weekly service and will address this with them. I will reach out directly to you as well.Thank you again for bringing this to my attention. DavidGeneral Manager

6/10 Cukup Baik

David, Jarrell

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Rooms need major renovations. No hot water. Need breakfast option.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari David pada tanggal 17 Okt 2023
Dear David,Thank you for your recent review. I appreciate your comments. We are currently working on replacing all of our window treatments. I am so perplexed about your water. I will have my engineers take a look at your room. We have 2 boilers that keep our water nice and hot! In terms of breakfast, that is something that we do not have in the free sense. We have items for purchase in the Candlewood Cupboard that you can cook in your full in-room kitchen. Thank you again for your review. I hope the rest of your stay in the Dallas area was a good one. Have a wonderful week!DavidGeneral Manager

10/10 Sangat Bagus

Isaac

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel was clean.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari David pada tanggal 17 Okt 2023
Thank you so much for the 5 star review Issac. I am so glad you enjoyed your stay with us. We look forward to seeing you again when you are in the Dallas area. DavidGeneral Manager

10/10 Sangat Bagus

Elaine

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari David pada tanggal 11 Okt 2023
Elaine,Thank you so much for choosing to stay with us. I am so glad you enjoyed your stay! We look forward to seeing you again!!!!DavidGeneral Manager

10/10 Sangat Bagus

Ashley

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari David pada tanggal 3 Nov 2023
Thank you so much for the 5 star rating Ashley. I am so glad you enjoyed your stay with us at Candlewood Suites - Dallas Market Center. DavidGeneral Manager

8/10 Bagus

Karen

Bepergian bersama keluarga
Disukai: Staf & layanan
I reserved a king bed but when we went to the room we had a suite with 2 full beds (not queen). We did not say anything since it was close to outside door which was great. We did not get maid service or new towels. Very nice staff. Had a center courtyard area with grills.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Connie pada tanggal 9 Okt 2023
Karen,We appreciate your review. I apologize that we didn't have your room type available. We look forward to seeing you again soon.

10/10 Sangat Bagus

Tina, La Porte

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Friendly
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari David pada tanggal 29 Sep 2023
Thank you so much for your review Tina! I am so glad you had a great stay with us!DavidGeneral Manager

10/10 Sangat Bagus

luis, Miami

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Big rooms. Have everything you need in the kitchen. Service was awesome and quick. Recommend they place for anyone visiting Dallas.
Menginap 8 malam pada bulan September 2023
Tanggapan dari Connie pada tanggal 26 Sep 2023
Luis,We appreciate your five star review. We are pleased that our property and staff met your expectations. We look forward to seeing you again soon.

2/10 Sangat Buruk

Brandon

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 3 malam pada bulan September 2023
Tanggapan dari Connie pada tanggal 22 Sep 2023
Brandon,We appreciate your review. I apologize that your stay at our property didn't meet your expectations. Please feel free to reach out to me so that we can work on improving your next experience.

8/10 Bagus

Jose

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Everything worked out ok
Menginap 3 malam pada bulan September 2023
Tanggapan dari David pada tanggal 19 Sep 2023
Thank you so much for your 4 star rating Jose. I hope you had a great stay. DavidGeneral Manager

6/10 Cukup Baik

Kathleen

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The carpet is filthy. It turns the bottom of my feet black.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Connie pada tanggal 12 Sep 2023
Kathleen,We appreciate your review. We will be addressing your concern immediately.

10/10 Sangat Bagus

Marci

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Enjoyed the room suite and kitchen. The bathroom was clean and the kitchenette an added bonus.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Connie pada tanggal 12 Sep 2023
Marci,We appreciate your review. We look forward to seeing you again and are so pleased that our property met your expectations.

10/10 Sangat Bagus

Brenda

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas
I like the service.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Connie pada tanggal 12 Sep 2023
Brenda,We appreciate your review. We are happy that you enjoyed your stay with us and look forward to seeing you again soon.

10/10 Sangat Bagus

LeeAnn

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The front desk staff was incredibly helpful and nice. I will definitely return when I'm in town.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari David pada tanggal 19 Sep 2023
Thank you so much for the perfect 5 LeeAnn. I love to hear that the front desk team took good care of you! We take pride in providing excellent customer service!We look forward to seeing you again when you are in the Dallas area. DavidGeneral Manager

10/10 Sangat Bagus

James

Menginap 1 malam pada bulan April 2023
Tanggapan dari David pada tanggal 19 Sep 2023
Thank you so much for the perfect 10 James!!!!!

10/10 Sangat Bagus

Cheyenne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was a nice experience. After our flight got delayed we were stranded without a car due to the car rentals being closed. There was an issue processing our room but the staff handled it well & upgraded us to a nicer suite. The shuttle was so convenient & very stress free. Nate was very kind, personable & efficient at his job!
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari David pada tanggal 19 Sep 2023
Thank you so much for the review Cheyenne! I am sorry you got delayed and stranded, BUT I am so glad our shuttle drivers could come to the rescue! I appreciate all your kind words and your recognition of Nate! We will definitely recognize him as well. We look forward to seeing you again. DavidGeneral Manager