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Ulasan untuk Candlewood Suites Plano North, an IHG Hotel

2.5 out of 5
Candlewood Suites Plano North, an IHG Hotel
3340 Premier Dr, Plano, TX

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 66 dari 140 ulasan" "
Penilaian 8 - Bagus. 34 dari 140 ulasan" "
Penilaian 6 - Cukup Baik. 14 dari 140 ulasan" "
Penilaian 4 - Buruk. 10 dari 140 ulasan" "
Penilaian 2 - Sangat Buruk. 16 dari 140 ulasan" "

8,6/10

Kebersihan

8,6/10

Staf & layanan

8,4/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Zeeshan

Bepergian bersama teman, Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
The room was very smelly, and when we asked the staff to change it the employee over there who was Indian mail refused to change the room and he said that all the rooms smell like this all of our stuff started smelling like that terrible smell, and all of our clothes and luggage and everything else was smelling that way alsoI don’t think I’m going to stay at this hotel again
Menginap 3 malam pada bulan Mei 2024

2/10 Sangat Buruk

Nitta

Disukai: Kebersihan
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Elizabeth

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy access to hotel from freeway with shopping nearby. Staff was very friendly, competent and helpful. Room was clean with convenient kitchenette and comfortable bed.
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Elsa

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room is big and clean. Great for a family.
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

carmen

Bepergian dalam rombongan, Bepergian bersama hewan peliharaan, Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
the lobby area was fine. but as soon as i stepped off the elevator onto my floor it smelled terrible. then my room had a different bad smell. the rooms were muggy and stale. it didnt hit me until later in my stay as to why they had signs in the lobby that said no drugs were allowed in the hotel or gazebo area. there were ppl outside doing drugs. i came to realize this hotel was a hang out spot for drug users. i do want to say that the staff of the hotel was VERY sweet and concerned with all my needs. they tried their best and they couldnt help what was going on outside
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Kayla

Disukai: Kebersihan
Menginap 6 malam pada bulan Maret 2024

10/10 Sangat Bagus

Claudette, Irving

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Experience was pleasant.
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Amy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Benjamin

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly staff
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

David

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
safety and good customer service
Menginap 3 malam pada bulan Januari 2024

8/10 Bagus

Benjamin

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly staff
Menginap 5 malam pada bulan Januari 2024

10/10 Sangat Bagus

Dalynn

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very nice room.
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Larry

Menginap 2 malam pada bulan Desember 2023

8/10 Bagus

William

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

William

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

4/10 Buruk

Susan

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tournament weekend okay stay
Checking in was easy, we went straight to our room after an exhausting day. The room was okay, I know it could have been better. The carpet in between the two queen beds was tearing apart. The remote needed a back to it, so the batteries were taped in. The wall decor had one picture frame no picture. Someone must had broken the glass from a previos stay. The bathroom the floor could have been cleaner you. I know its cosmetic, but the back of the bathroom door could have been fixed due to a dog scratching up the door from another stay since there is $100.00 deposit you get back after your stay Thankfully our beds were good to sleep in.
Menginap 2 malam pada bulan Desember 2023

8/10 Bagus

Patricia

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Had very comfortable beds. AC worked great! Stocked kitchen.
Menginap 2 malam pada bulan September 2023

4/10 Buruk

Rhett

Disukai: Kebersihan, staf & layanan
Not worth the money felt unsafe outside
Menginap 3 malam pada bulan Juli 2023

8/10 Bagus

Rhett

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great
Menginap 3 malam pada bulan Juli 2023

10/10 Sangat Bagus

Marcia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Juli 2023

6/10 Cukup Baik

Carol

Bepergian bersama keluarga
Menginap 1 malam pada bulan Juni 2023

4/10 Buruk

adam

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
check in took forever, even being the only one checking in at the time. the room smelled like an ashtray, two bugs on the wall, spider web above the fride, and som unknown glue like substance in various spots in the room. most staff was rude
Menginap 2 malam pada bulan Juni 2023

10/10 Sangat Bagus

Carlos

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Service
Menginap 1 malam pada bulan Mei 2023

2/10 Sangat Buruk

Dave

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The room smelled awful and the carpet was soaking wet, to the point that water squished out when I stepped on it. The hotel could not provide another room, but gave me a very loud industrial fan to try and dry the carpet. Later, I found roaches, both dead and alive, in the bathroom and kitchen. There was no hot water and the water from the faucet smelled really bad. I checked out early, and the staff was very helpful when receiving my complaint. The manager did call me, apologized, and refunded my stay, so I have no issue with the staff. I hope they are able to turn things around.
Menginap 4 malam pada bulan April 2023

8/10 Bagus

Linda

Disukai: Staf & layanan
Menginap 5 malam pada bulan Maret 2023

8/10 Bagus

San Juanita

Menginap 1 malam pada bulan Maret 2023

6/10 Cukup Baik

Gebregiorgis

Menginap 4 malam pada bulan Maret 2023

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan
They did not clean my room for three days that I stayed there.
Menginap 3 malam pada bulan Maret 2023

2/10 Sangat Buruk

hussein

Bepergian dalam rombongan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
No a/c
Made a reservation for three rooms, ac wasn't working on two of them, shower's wster pressure was low on mine, thankfully I was able to switch to a different room but I'm not staying here again, it's an overpriced motel 6
Menginap 1 malam pada bulan Maret 2023

2/10 Sangat Buruk

Roy

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I checked in late in the evening. The clerk had a bunch of little girls in the lobby playing and watching tv, loudly. I assume they were her children. When I was going to my room, there was loud music in the hallway, which eventually turned into very loud partying in the room next to mine that went on until well past midnight. My room had ROACHES!! Lots of them! I had to kill them in the bathroom and kitchen and I slept with my luggage on my bed with me. I went down to the fitness center , but neither of the treadmills worked. The tub faucet was falling out of the tub, and a panel on the bathroom wall came crashing down during my shower! This is a terrible place to stay and Expedia does not need to recommend it ever again!
Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Ridhi Patel pada tanggal 6 Apr 2023
Hello, We are so sorry for the issues you experienced while staying at our hotel. We have since then made a lot of changes and are working every day to make sure we do better for our guests. If there is anything we can do for you, please don't hesitate to reach out. Thank you!Sincerely, Ridhi Patel

2/10 Sangat Buruk

Michael, San Antonio

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
There were roaches in crawling on the floor and walls. No hot water in bathroom. Staff apologized and said she would speak with her supervisor (not available to speak with per front desk) We left just Horrible!!!!!
Menginap 2 malam pada bulan Maret 2023

10/10 Sangat Bagus

Lawanda

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Best stay ever!!
Everything was excellent. The staff was probably the best I ever experienced at a hotel. The room by far was the best room I ever stayed in. The only problem I had, was it needed a hand held shower head. And it needed a vent in the bathroom. Other than that I would highly recommend this hotel to my friends and family. Thanks
Menginap 3 malam pada bulan Februari 2023

2/10 Sangat Buruk

Samuel

Worst hotel experience I've ever had
Got there at 2:30. They informed me that no rooms were ready yet. I understood, since check in wasn't officially open until 3 I return to the desk at 3, and was told the cleaning staff would let them know when they have rooms ready. I sat in the lobby until 4:30, checking every 20 minutes or so. A couple walks in and wants to check in. 2 minutes later they have their keys. I ask "what the heck?" I was told, because they booked directly with us, they have priority. Grrrr Get to my room (supposed to be a single king bed) and was given 2 queens instead. Air conditioner didn't work. But when I called to let them know, I was told all other rooms were already filled now. What the heck!! Will never stay there again
Menginap 1 malam pada bulan Februari 2023

2/10 Sangat Buruk

Bojan

Menginap 1 malam pada bulan Februari 2023

10/10 Sangat Bagus

Andre

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2023

10/10 Sangat Bagus

Wendy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2023

10/10 Sangat Bagus

Rob

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy access to the places I needed to go, enough parking, very quiet.
Menginap 1 malam pada bulan Oktober 2022

8/10 Bagus

Anthony

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Food& shopping
Menginap 2 malam pada bulan Oktober 2022

10/10 Sangat Bagus

Richard

Menginap 1 malam pada bulan Oktober 2022

6/10 Cukup Baik

JOHN J

I want to be clear that the daytime front desk girl was phenomenal on 9/8/22 The rest of the service was uninterested and pedestrian. The rooms were dirty, the towels were not clean and fresh and the room had flies and crickets
Menginap 2 malam pada bulan September 2022

2/10 Sangat Buruk

Chrystal

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Smelly Roach Motel
Warning!! DO NOT STAY HERE.
Menginap 4 malam pada bulan Juni 2022

8/10 Bagus

Vickie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our room had full size fridge, dishwasher, cooktop, and large desk area. These rooms are perfect for the business traveler. Only complaint is bathroom was poorly lit for putting on makeup.
Menginap 1 malam pada bulan April 2022

10/10 Sangat Bagus

Alex

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Was cool
Menginap 1 malam pada bulan April 2022

2/10 Sangat Buruk

amy

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Foul smelling rooms, dirty floors
The entire place stunk. The rooms and the elevators and the floors were all very dirty and stunk too. I was in 3 rooms total, each dirtier than the last, and by midnigjt i was ready to go sleep in my vehicle instead. My last room smelled like death and burnt old starch. This place is not worth the $100 a night and I'd like a refund. Management will be contacted today. This hotel should not even be in the good category on hotels.com. Its nowhere near that.
Menginap 1 malam pada bulan Maret 2022

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Hotel was severely understaffed and the cleanliness was not great. Elevator smelt of smoke and the room/kitchen was not very clean.
Menginap 2 malam pada bulan April 2022

10/10 Sangat Bagus

Armando

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2022

6/10 Cukup Baik

Stephanie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The noise from the tenants over my head was terrible and informing the staff to rectify it wasnt helpful either
Menginap 3 malam pada bulan Maret 2022

10/10 Sangat Bagus

Bobbie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The beds were so comfortable and also loved the extra lighting on the bathroom mirror. I will definitely stay in the hotel again when in Plano.
Menginap 1 malam pada bulan Maret 2022

2/10 Sangat Buruk

Jasmine

Menginap 1 malam pada bulan Maret 2022

8/10 Bagus

michael

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My stay was for a wedding. Unfortunately there was a rare for DFW Texas ice storm and most people stayed home and almost all the near by resturants were closed, luckly the hotel had kitchenettes and a decent supply of microwave and frozen food for purchase. My only complaint is the bad tv service. There is no channel guide nor is there an on screen guide, which you would finde in every other hotel/motel including the cheap and crappy ones and there were not any streaming apps on the TV. In this case the ice storm closures made the tv a bigger necesity. I would suggest bring a HDMI cable and a laptop if you have to spend time in the hotel other than sleeping.
Menginap 2 malam pada bulan Februari 2022