Our room on Expedia showed a balcony. We selected the 2 queen with a sofabed and we didn't get a balcony even though the room showed one. No big deal there, even though mildly disappointing. Checked-in, I assumed it was the owners of the building were doing all the cleaning themselves...on the second floor at 4pm when guest are supposed to be checking in. Weird (it was at this point I knew it was "one of those" hotels, the whole family must live and work here). We needed towels, we had 3 adults and 2 children. The lady cleaning with the older man was rude to my mother and shouted "3!" forcibly throwing up the hand sign for the number 3 as to not ask for more when my mom asked for towel replacements for 5 people. It was my mothers birthday that day...like I said I think these were the owners cleaning, so this was an owner of this hotel talking to us this way. One elevator, in the whole building... guess who was using the elevator in front of all the guest waiting? The owners with all their cleaning supplies and dirty laundry. I probably wouldn't stay here again! Way too many better options in the area. Sour host that seem to only know how to glare at people like they're strangers, but they've paid to stay in your hotel! Breakfast wasn't up to par with other Comfort Suites...I'm only rating it three stars because it was an okay place to sleep and it was cheap.
