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Ulasan untuk SureStay Plus Hotel by Best Western Mesquite

2.5 out of 5
SureStay Plus Hotel by Best Western Mesquite
2100 N Belt Line Rd, Mesquite, TX

Ulasan

7,2

Bagus

Penilaian 10 - Sangat Bagus. 321 dari 939 ulasan" "
Penilaian 8 - Bagus. 250 dari 939 ulasan" "
Penilaian 6 - Cukup Baik. 127 dari 939 ulasan" "
Penilaian 4 - Buruk. 103 dari 939 ulasan" "
Penilaian 2 - Sangat Buruk. 138 dari 939 ulasan" "

7,6/10

Kebersihan

7,8/10

Staf & layanan

6,2/10

Fasilitas

7,4/10

Kondisi & fasilitas properti

6,6/10

Ramah lingkungan

Ulasan

8/10 Bagus

Niya

Bepergian bersama keluarga dan anak
Everything was great. The only thing is the blonde chick at the desk is a real stick in the mud. They should find someone with some sort of personality to work the front desk.
Menginap 2 malam pada bulan Mei 2024

4/10 Buruk

Travis

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Just sheeta onnthe bed. The second night i woke up with bites all over my ankles
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Brandon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Ehhhh
Menginap 3 malam pada bulan April 2024

2/10 Sangat Buruk

Lemarcus

Tidak Disukai: Kebersihan, staf & layanan
Room was not clean stuff in room didn't work
Menginap 1 malam pada bulan Mei 2024

4/10 Buruk

Timothy

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Parking area and area outside the facility was dirty--trash spread around that needed to be picked up but had not been for quite some time. Interior was okay but needed updated . . even the large clock on the wall at the check-in area was 2 hours behind. In the middle of the night, something or someone created a mini-flood that soaked the carpet in the first floor hallway and the water went under the doors and walls into some of the rooms. My bathroom had standing water this morning and carpet inside the door area was wet. Management was aware but I made sure to speak with the person at the check-in counter when I was checking out to make sure they knew there was standing water on the bathroom floor in my room so that someone didn't go in, slip and fall. I was surprised that the facility was listed with a 3 star rating.
Menginap 1 malam pada bulan Mei 2024

2/10 Sangat Buruk

Peter

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
Wanted to charge me 25 dollars to check in 30 minutes early so I drove around and came back
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Brandon

Menginap 2 malam pada bulan Mei 2024

6/10 Cukup Baik

Sarah

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Really the only complaint we had was the bathtub had not been thoroughly cleaned. When my husband got in the shower, there was a used washcloth hanging over the shower curtain rod from the previous guest. After that I felt like the whole place was dirty. The continental breakfast wasn’t the best either. Half the stuff didn’t work or they were out of and we were there at 7:30 after it opened at 7. The hot tub jets were working but the water was cold. I would not stay here again.
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Reggie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
.
Menginap 3 malam pada bulan April 2024

6/10 Cukup Baik

Flaco

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Decent for the price
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Brandon

Menginap 7 malam pada bulan April 2024

6/10 Cukup Baik

Megan

Traveler bisnis
Tidak Disukai: Staf & layanan
On the bed, only one thin bed sheet was provided. The pictures on the website show a full hot breakfast…this is a lie, only eggs are provided. Customer service is lacking…not very friendly. I won’t be coming back.
Menginap 1 malam pada bulan April 2024

8/10 Bagus

david

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good stao
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

John

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
It depends which room you get. We cycled through three rooms; only the last one was decent. The bright spot was the housekeeping staff, who worked hard to help us. The first room they gave us was uninhabitable. It wasn't made up, it was musty, there was floor-drying equipment in the entryway, and some fixtures were dismantled. We got a different room right away. (The night front desk person isn't a super friendly person, btw.) The 2nd room, which we stayed in for one night, was bad. The A/C didn't work (so we were too hot), we found and killed a cockroach, it was noisy, the tile on the bathroom floor was cracked and loose, the carpet was stained, and there were no extra chairs. It didn't have the sofabed we reserved. The 3rd room, which we stayed in for two nights, was good. If this had been the room we got in the first place, I would've said this was a fine hotel. We got this room because we asked for some chairs for the 2nd room, and after describing our problems, the housekeeper immediately said we should move. The day manager was polite enough, but one ding against him is that he said the new room would be ready in 20m, so we hung around; but it took an hour to get ready. We'd have done it differently if we'd known. Last ding: The breakfast is supposed to go until 9:00, but they run out of food by 8:30 and pack up then, instead of putting out more food. So, they tried to make it right and 2 of 3 nights were good. -2 stars for that first night and missing breakfast.
Menginap 3 malam pada bulan April 2024

2/10 Sangat Buruk

Christopher

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Unbelievably bad service and dilapidated room. Started by asked if we could leave our bags at the bag check. They said they didn't have one (I've never stayed at a hotel that does not). At the room once we checked in, discovered cracked tiles in the bathroom, a badly dripping tub with two long, dark hairs plastered in the tub. Black mold smeared on the bathroom wall. Microwave had a missing knob. The sofa bed had a dirty, torn up pink Disney Princess sheet on it. None of the beds had blankets/comforters. Just sheets. Called down to see if they had blankets and clean sheets for the sofa bed. They said, "Yeah" and said nothing else. I responded, "So do I have to come down and get them?" The response was, "Yeah." And that was it. The three blankets were all different. The pillows too were gross and filled with gray fluffy stuff and were also all different. I think management gets their sheets, blankets, and pillows from Goodwill. The blankets were just worn down throws - like you might keep on the couch - not on your bed. But it gets worse: there was a thunderstorm our second night there and the water just POURED in through cracks in the paint above the AC unit. I called and said I needed towels and they told me I could come get them. They seemed unconcerned about the leak. The "breakfast" was awful. Gross eggs and inedible sausage one day. No milk, butter, and only 1 of 3 cereals available. Staff just said they wouldn't have any more, despite being out the day before too. Awful
Menginap 2 malam pada bulan April 2024

2/10 Sangat Buruk

Sean Paul

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Before choosing a motel, think twice before booking this property. The staff is terrible, they just want to charge you again, so they don’t have to pay Expedia fees. They refused to look at my receipt and insulted me and my wife with vulgarities. Expedia confirmed booking was accepted and still did nothing. Think twice. Threatened to throw us out of motel…
Menginap 1 malam pada bulan April 2024

4/10 Buruk

Kensis

Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Dennis

Menginap 3 malam pada bulan Maret 2024

8/10 Bagus

Dennis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan Maret 2024

6/10 Cukup Baik

Jacinta

Bepergian bersama keluarga
Disukai: Fasilitas
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
The manager is not friendly.
Menginap 10 malam pada bulan Maret 2024

8/10 Bagus

Dennis

Menginap 7 malam pada bulan Maret 2024

2/10 Sangat Buruk

Samuel

The manager wouldn't refund my money or cancel after asking staff before check in hours
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Bianca pada tanggal 20 Mar 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 Buruk

Darrell

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Out dated and not clean , breakfast selection was not what we expected
Menginap 2 malam pada bulan Maret 2024

6/10 Cukup Baik

Caleb

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
Didn’t get covers with room
Menginap 1 malam pada bulan Maret 2024

4/10 Buruk

Staci

Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Shaylan

Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Muhammad

Disukai: Fasilitas
Best place
Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

Saul

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was great
Menginap 2 malam pada bulan Februari 2024

6/10 Cukup Baik

Lensie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

latoya

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean an friendly hotel, love the location just wished that they be more up to par with breakfast it was some mornings where I would go down an there's nothing prepared or they ran out.
Menginap 7 malam pada bulan Februari 2024

10/10 Sangat Bagus

latoya

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I like that the property was conveniently located near the highways & within miles of shopping area...
Menginap 7 malam pada bulan Februari 2024

2/10 Sangat Buruk

Breshae

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hardly any lights worked , room windows broke , front desk disrespectful
Menginap 1 malam pada bulan Februari 2024

4/10 Buruk

Robert

Bepergian dalam rombongan
Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Kebersihan
Not satisfied
I was charged a deposit that was not refunded when i checked out. The room had waffle syrup on the nightstand. The hotel reeked of marijuana.
Menginap 1 malam pada bulan Februari 2024

2/10 Sangat Buruk

danielle

Tidak Disukai: Kebersihan, staf & layanan
Unfortunately, we didn't read the reviews and learn of the insect infestation until it was too late
Menginap 3 malam pada bulan Februari 2024

8/10 Bagus

Dennis

It met our needs for our stay. The toilet seat was broken, which we told the front desk after our first night. It was not ever repaired. For the cost and our needs, it was fine. We were grateful for the comfortable bed. The reviews that told us there weren't any blankets gave us the heads up to bring our own, which was needed.
Menginap 5 malam pada bulan Februari 2024

4/10 Buruk

Latonia

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Didn’t have blankets had to sleep with only a sheet
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Lamarcus

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The location was more than enough
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024

2/10 Sangat Buruk

Joshua

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I paid for two rooms by accident the lady wouldnt refund my money its bulshut
Menginap 2 malam pada bulan Februari 2024

2/10 Sangat Buruk

Steven

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Randall

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
.
Menginap 2 malam pada bulan Januari 2024

4/10 Buruk

Angelica

Disukai: Kondisi & fasilitas properti
Menginap 3 malam pada bulan Januari 2024

8/10 Bagus

Willie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Rush

Bepergian bersama hewan peliharaan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Rush

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Robin

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Kenyamanan kamar
Comfort
Hotel was clean. No blankets were on the beds--just sheets. pillows were worn out and uncomfortable.
Menginap 1 malam pada bulan Januari 2024

2/10 Sangat Buruk

Tevin, Mesquite

Menginap 4 malam pada bulan Januari 2024

4/10 Buruk

Christopher

Menginap 7 malam pada bulan Januari 2024

4/10 Buruk

Ovidio

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Quick trip to Dallas
Went on a short family trip and booked a night, lights did not have bulbs and no tv remote. Got remote from front desk but did not work so noticed tv not plugged in or cable, plugged in and had to turn tv on manually but no signal. Found dirty towels in bathroom and open cookie package on bed headboard. Blood stains on carpet from bed to bathroom, will not use again
Menginap 1 malam pada bulan Januari 2024

2/10 Sangat Buruk

KsK

Menginap 1 malam pada bulan Januari 2024