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Rating 10 - Excellent. 445 out of 1001 reviews" "
10 - Excellent
445
Rating 8 - Good. 356 out of 1001 reviews" "
8 - Good
356
Rating 6 - Okay. 116 out of 1001 reviews" "
6 - Okay
116
Rating 4 - Poor. 44 out of 1001 reviews" "
4 - Poor
44
Rating 2 - Terrible. 40 out of 1001 reviews" "
2 - Terrible
40
8.8/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
8.4/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
8/10 Good
Adesoji
18 May 2024
Liked: Cleanliness, staff & service, amenities
The hotel staff are nice and friendly
Adesoji
Stayed 6 nights in May 2024
Response from - Hotel Operations Manager on 20 May 2024
Thanks for your review, AdesojiAll the best, Gina
6/10 Okay
Luke
Travelled with family and small children
7 May 2024
Liked: Cleanliness
Disliked: Staff & service
Room next door arguing from 1 til 4 in the morning, not the hotels fault but I asked the staff to sort it out and they did absolutely nothing
Luke
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 7 May 2024
Thanks for the review, Luke.We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better.Gina
The room was tidy and clean but was noisy due to the traffic from the main road throughout the night. Breakfast was very good and the staff were very helpful and friendly.
Alan
Stayed 1 night in Apr 2024
Response from - Hotel Operations Manager on 6 May 2024
Response from Hotel Operations Manager on 4 Apr 2024
Thanks for the review, Khama.All the very best,Gina
10/10 Excellent
Amy
21 Mar 2024
Liked: Cleanliness, staff & service
Amy
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 22 Mar 2024
Thanks for the review, Amy.All the very best,Gina
6/10 Okay
Charlotte
18 Mar 2024
Liked: Staff & service
Toilet leaked and shower was broken, breakfast was average but no vegetarian option or hash brown, a v basic cooked breakfast. Could hear next doors TV all night. Bed comfy
Charlotte
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 18 Mar 2024
Thanks for the review.We have vegetarian items such as veggie sausages which are available upon request. Other vegetarian items are available throughout the shift at all times.Please know our team are available to fix any issues you experience during your stay. All the best,Gina
Response from Hotel Operations Manager on 12 Mar 2024
Thank you for the review and feedback, Zarina.We're pleased to hear that you appreciated our team's efforts!All the very best,Gina
10/10 Excellent
Robert
10 Mar 2024
Robert
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 4 Apr 2024
Thanks for the review, Robert.All the very best,Gina
10/10 Excellent
Greg
3 Mar 2024
Very happy
Greg
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 4 Mar 2024
Thanks for the perfect rating, Greg. All the best, Gina -
8/10 Good
Harley
Travelled with partner
29 Feb 2024
Liked: Cleanliness, staff & service
Nice place, had a short stay, room didn't have a lot of storage but was nice. Not a smart TV, but had option to connect laptop to computer via bluetooth, was a comfy bed and there is parking, £7.50. a day.
Harley
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 29 Feb 2024
Thanks for the review, Harley.We're pleased to hear that you had a nice stay!All the best,Gina
10/10 Excellent
Landi
25 Feb 2024
Landi
Stayed 3 nights in Feb 2024
Response from Hotel Operations Manager on 21 Mar 2024
Located just off j1A of the M25, this hotel is really good. Despite being on a very busy roundabout which often has honking hornss rattling away, you can hardly hear them from the hotel room. I was on the 3rd floor, facing said roundabout and slept great. As its an express hotel the room is what the room is, functional. The restarant is not bad either. Only ate breakfast and that ticked boxes and its not a million miles away from its standard Holiday Inn counterpart. Staff are very friendly and pleasant to deal with. Thank you for a great stay
Stephen
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 20 Feb 2024
Thanks so much for your wonderful view, Stephen.See you next time.Best wishes, Gina
10/10 Excellent
Yuesuo
19 Feb 2024
Yuesuo
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 20 Feb 2024
Thanks for your top marks, Yuesuo.Best wishes, Gina.
i have already sent an email about this place my stay was awful
james martin
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 19 Feb 2024
We're grateful for the feedback, James.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. All the best, Gina -
Comfortable bed and warm bedroom.
Good breakfast included, but not so special. No fruits or fried eggs and mushrooms, not many options for vegetarians.
Tatiana
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 26 Jan 2024
Thank you for the review and feedback, Tatiana!We're pleased to hear that you enjoyed your stay with us.Please speak to a team member who can tell you what is on offer for vegetarians, for example, our vegetarian sausages available upon request either during service or the night prior for an arranged time.All the best,Gina
Despite the challenges of a delayed flight due to Storm Isha, my experience at the hotel was remarkably positive. Wayne at the reception played a crucial role in turning around what started as a tough day. Despite my late arrival well past midnight, Wayne's welcoming demeanor and efficient service made a significant difference. His assistance during a challenging situation showcased the hotel's commitment to guest satisfaction. I'm grateful for Wayne's exceptional service and the hotel's resilience in ensuring a comfortable stay even during unexpected circumstances.
Imran
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 23 Jan 2024
Wow, thank you for the fantastic review!We're sorry to hear about the awful weather affecting your travels however, we're pleased to hear that you got to us safely so that you could tackle the next day after a good night's rest.Our team do their very best to ensure our guests have an amazing time whilst here with us and we're glad this was the case, especially after a very stressful day!All the very best,Gina
Response from Hotel Operations Manager on 18 Jan 2024
Thanks for the review, Phillip!All the best,Gina
10/10 Excellent
Tina
Travelled with family
15 Jan 2024
Famine trip
The staff were amazing nothing too much trouble, they found another room for my elderly parents as the walk to their room was too much for them
Tina
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 16 Jan 2024
Thank you for the review and feedback, Tina.We have an amazing team on site, ready to handle any situation our guests may need help with!All the best,Gina
10/10 Excellent
Lucy
15 Jan 2024
Lucy
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 16 Jan 2024
Thanks for the review and feedback, Lucy!We really appreciate it.All the best,Gina
Honestly the breakfast was terrible with only around 12 items available, the room was dusty and mouldy, the lift smelt really bad like it was burning, the sink in the bathroom didn’t drain away and the shower head wouldn’t stop leaking
Christian
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for the review.We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. This issue will be looked into as soon as possible.All the best,Gina
6/10 Okay
Andrew
9 Jan 2024
Liked: Cleanliness, staff & service
Andrew
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 10 Jan 2024
Thanks for the review, Andrew!We appreciate it.All the best,Gina
2/10 Terrible
Ala
6 Jan 2024
Ala
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for the review!All the best,Gina
2/10 Terrible
Kimberley
2 Jan 2024
Kimberley
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for the review!All the best,Gina
6/10 Okay
Tracy
Travelled with family
2 Jan 2024
Do not recommend
Domestic violence incident near my room and unable to sleep.
Tracy
Stayed 1 night in Dec 2023
Response from HOM on 3 Jan 2024
Tracy, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Gina - Hotel Operations Manager.
8/10 Good
David, Belvedere
Travelled with pets
1 Jan 2024
Liked: Cleanliness, staff & service, amenities
The room was lovely and had good accessories and was comfortable especially the bed which was so comfortable.
Breakfast time being free is bedlam with the area where you get your food and drinks being cramped and short of room.
The plates for food are tiny more like side plates I assume to prevent wastage.
With so many people crowding in the room and so few tables it can feel quite uncomfortable.
I suggest customers booking time slots between 6.30-9.30 would improve the whole guest experience.
Food in the evenings is very expensive and a limited menu which has not much variety neither is there a good selection.
David
Stayed 8 nights in Dec 2023
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for the review and feedback, David.We're pleased you had a nice stay and we thank you for the comments for improvement provided.All the best,Gina
8/10 Good
ALAN
28 Dec 2023
Liked: Cleanliness, staff & service, room comfort
ALAN
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
ALAN, thanks for the amazing rating. We hope to welcome you back and All the best, Gina - Hotel Operations Manager.
Great service especially at check in and in the restaurant. However the rooms were not clean - when we moved the beds there was dirt and dust.
Nutan
Stayed 4 nights in Dec 2023
Response from Gina - Hotel Operations Manager on 29 Dec 2023
Nutan, thanks for the review.We're happy to see you had great service from the team at check-in and when you were dining with us.We're sorry to see you had an issue with cleanliness, we hope this was reported to the team to resolve this for you.We hope you'll visit us again.
The hotel was clean and the beds comfortable. My visit was in December so the room was a bit chilly so having my snuggle enabled us to have a warm night. I saw heaters on our way out so if we had asked it would have been provided. The breakfast was delicious and an all over relaxing break.
Omobolanle
Stayed 9 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Wow, 10/10! Thanks so much, Omobolanle.We're happy to see you'd recommend our hotel. We hope your next stay is just around the corner.All the best, Gina -
The fire alarm went off 2 nights in a row which was very annoying. Don't be suprised if this happens to you during your stay. The bathroom shower looked dirty like it needs to be replaced. The floor had brown stains. The other parts of the room looked ok and the staff were friendly of course but I would not come back to this hotel for any reason. The location of the hotel is not great as it takes a lot of time to get places and the public transport station is not as close as I would like.
Verified traveller
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on 21 Dec 2023
Thank you for the review We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better.Cleanliness is held to a high standard and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. All the best, Gina
10/10 Excellent
Dean
20 Dec 2023
Dean
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 21 Dec 2023
Thank you for the review and feedback, Dean!All the very best,Gina
Response from Hotel Operations Manager on 18 Dec 2023
Wan, thanks for the amazing review.All the best, Gina -
2/10 Terrible
Jonathan
16 Dec 2023
Jonathan
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
We appreciate your feedback, Jonathan.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. All the best, Gina -
10/10 Excellent
Ashley
14 Dec 2023
Ashley
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
Thanks for the perfect rating, Ashley!All the best, Gina -
10/10 Excellent
Kevin
Travelled with group
13 Dec 2023
Liked: Cleanliness, staff & service, amenities
Breakfast was disappointing. One of the first in but some of the food looked like it had sat there for hours.hate how you can’t get a fried egg and only powdered scrambled egg.very limited options as well.
Kevin
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 14 Dec 2023
Kevin,Thank you for your review.We are sorry to see you felt our breakfast wasn't to your taste. We appreciate you flagging where we can further improve.All the best,Gina