Exterior

Reviews of Holiday Inn Express London - Dartford, an IHG Hotel

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 445 out of 1001 reviews" "
Rating 8 - Good. 356 out of 1001 reviews" "
Rating 6 - Okay. 116 out of 1001 reviews" "
Rating 4 - Poor. 44 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Adesoji

Liked: Cleanliness, staff & service, amenities
The hotel staff are nice and friendly
Stayed 6 nights in May 2024
Response from - Hotel Operations Manager on 20 May 2024
Thanks for your review, AdesojiAll the best, Gina

6/10 Okay

Luke

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Room next door arguing from 1 til 4 in the morning, not the hotels fault but I asked the staff to sort it out and they did absolutely nothing
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 7 May 2024
Thanks for the review, Luke.We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better.Gina

8/10 Good

Alan

Liked: Cleanliness, amenities, property conditions & facilities
The room was tidy and clean but was noisy due to the traffic from the main road throughout the night. Breakfast was very good and the staff were very helpful and friendly.
Stayed 1 night in Apr 2024
Response from - Hotel Operations Manager on 6 May 2024
Thanks for your feedback, Alan.All the best, Gina

8/10 Good

grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast, very clean room
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 2 May 2024
Thanks for the review, Grant.All the best,Gina

6/10 Okay

Olufemi

Liked: Staff & service
Disliked: Property conditions & facilities
Dark room. Nice and quite but it is outdated and needs some refurbishing.
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 29 Apr 2024
Thanks for the review and feedback, Olufemi.All the best,Gina

8/10 Good

Jaya

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access and Parking
Stayed 3 nights in Apr 2024
Response from Hotel Operations Manager on 17 Apr 2024
Thanks for the review and feedback, Jaya.All the best,Gina

6/10 Okay

Sandra

Stayed 3 nights in Mar 2024
Response from Hotel Operations Manager on 23 Apr 2024
Thanks for the review, Sandra.Francesca

10/10 Excellent

Khama

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 4 Apr 2024
Thanks for the review, Khama.All the very best,Gina

10/10 Excellent

Amy

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 22 Mar 2024
Thanks for the review, Amy.All the very best,Gina

6/10 Okay

Charlotte

Liked: Staff & service
Toilet leaked and shower was broken, breakfast was average but no vegetarian option or hash brown, a v basic cooked breakfast. Could hear next doors TV all night. Bed comfy
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 18 Mar 2024
Thanks for the review.We have vegetarian items such as veggie sausages which are available upon request. Other vegetarian items are available throughout the shift at all times.Please know our team are available to fix any issues you experience during your stay. All the best,Gina

10/10 Excellent

Zarina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms .
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 12 Mar 2024
Thank you for the review and feedback, Zarina.We're pleased to hear that you appreciated our team's efforts!All the very best,Gina

10/10 Excellent

Robert

Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 4 Apr 2024
Thanks for the review, Robert.All the very best,Gina

10/10 Excellent

Greg

Very happy
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 4 Mar 2024
Thanks for the perfect rating, Greg. All the best, Gina -

8/10 Good

Harley

Travelled with partner
Liked: Cleanliness, staff & service
Nice place, had a short stay, room didn't have a lot of storage but was nice. Not a smart TV, but had option to connect laptop to computer via bluetooth, was a comfy bed and there is parking, £7.50. a day.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 29 Feb 2024
Thanks for the review, Harley.We're pleased to hear that you had a nice stay!All the best,Gina

10/10 Excellent

Landi

Stayed 3 nights in Feb 2024
Response from Hotel Operations Manager on 21 Mar 2024
Thanks for the review, Landi.Gina

10/10 Excellent

Billy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy access to Motorways The stuff at the hotel was Great really polite go the extra mile for you, Rooms are great size.
Stayed 3 nights in Feb 2024
Response from Hotel Operations Manager on 26 Feb 2024
Thanks for the review and feedback, Billy.We're pleased to hear that you enjoyed your stay!All the best,Gina

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great staff and location.
Located just off j1A of the M25, this hotel is really good. Despite being on a very busy roundabout which often has honking hornss rattling away, you can hardly hear them from the hotel room. I was on the 3rd floor, facing said roundabout and slept great. As its an express hotel the room is what the room is, functional. The restarant is not bad either. Only ate breakfast and that ticked boxes and its not a million miles away from its standard Holiday Inn counterpart. Staff are very friendly and pleasant to deal with. Thank you for a great stay
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 20 Feb 2024
Thanks so much for your wonderful view, Stephen.See you next time.Best wishes, Gina

10/10 Excellent

Yuesuo

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 20 Feb 2024
Thanks for your top marks, Yuesuo.Best wishes, Gina.

10/10 Excellent

Harry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Football trip
Really enjoyable stay .Excellent value for money .Third time there and will be back again in the future
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 19 Feb 2024
Thanks for your lovely review, Harry.All the best, Gina -

10/10 Excellent

Mr T

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Room was a good size but could do with a revamp carpets had stains on it same thing on the chair other than that everything was good
Stayed 4 nights in Feb 2024
Response from Hotel Operations Manager on 19 Feb 2024
Thanks for the perfect rating, Mr T.All the best, Gina -

10/10 Excellent

Billy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place & location, Will be staying again
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 19 Feb 2024
Thank you for sharing your positive experience! All the best, Gina -

10/10 Excellent

David, Belvedere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here my 2nd time staying and I’ll be back soon
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 19 Feb 2024
Thanks for the perfect rating, David/All the best, Gina -

2/10 Terrible

james martin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i have already sent an email about this place my stay was awful
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 19 Feb 2024
We're grateful for the feedback, James.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. All the best, Gina -

8/10 Good

delia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for the review!All the best,Gina

10/10 Excellent

simon

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 21 Mar 2024
Thanks for the review, Simon.All the very best,Gina

8/10 Good

Tatiana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and warm bedroom
Comfortable bed and warm bedroom. Good breakfast included, but not so special. No fruits or fried eggs and mushrooms, not many options for vegetarians.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 26 Jan 2024
Thank you for the review and feedback, Tatiana!We're pleased to hear that you enjoyed your stay with us.Please speak to a team member who can tell you what is on offer for vegetarians, for example, our vegetarian sausages available upon request either during service or the night prior for an arranged time.All the best,Gina

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 25 Jan 2024
Thanks for the review and feedback, Farah.All the very best,Gina - Hotel Operations Manager

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Despite the challenges of a delayed flight due to Storm Isha, my experience at the hotel was remarkably positive. Wayne at the reception played a crucial role in turning around what started as a tough day. Despite my late arrival well past midnight, Wayne's welcoming demeanor and efficient service made a significant difference. His assistance during a challenging situation showcased the hotel's commitment to guest satisfaction. I'm grateful for Wayne's exceptional service and the hotel's resilience in ensuring a comfortable stay even during unexpected circumstances.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 23 Jan 2024
Wow, thank you for the fantastic review!We're sorry to hear about the awful weather affecting your travels however, we're pleased to hear that you got to us safely so that you could tackle the next day after a good night's rest.Our team do their very best to ensure our guests have an amazing time whilst here with us and we're glad this was the case, especially after a very stressful day!All the very best,Gina

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 19 Jan 2024
Thanks for the review!All the best,Gina

8/10 Good

Phillip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 18 Jan 2024
Thanks for the review, Phillip!All the best,Gina

10/10 Excellent

Tina

Travelled with family
Famine trip
The staff were amazing nothing too much trouble, they found another room for my elderly parents as the walk to their room was too much for them
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 16 Jan 2024
Thank you for the review and feedback, Tina.We have an amazing team on site, ready to handle any situation our guests may need help with!All the best,Gina

10/10 Excellent

Lucy

Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 16 Jan 2024
Thanks for the review and feedback, Lucy!We really appreciate it.All the best,Gina

4/10 Poor

Christian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible
Honestly the breakfast was terrible with only around 12 items available, the room was dusty and mouldy, the lift smelt really bad like it was burning, the sink in the bathroom didn’t drain away and the shower head wouldn’t stop leaking
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for the review.We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. This issue will be looked into as soon as possible.All the best,Gina

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 10 Jan 2024
Thanks for the review, Andrew!We appreciate it.All the best,Gina

2/10 Terrible

Ala

Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for the review!All the best,Gina

2/10 Terrible

Kimberley

Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for the review!All the best,Gina

6/10 Okay

Tracy

Travelled with family
Do not recommend
Domestic violence incident near my room and unable to sleep.
Stayed 1 night in Dec 2023
Response from HOM on 3 Jan 2024
Tracy, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Gina - Hotel Operations Manager.

8/10 Good

David, Belvedere

Travelled with pets
Liked: Cleanliness, staff & service, amenities
The room was lovely and had good accessories and was comfortable especially the bed which was so comfortable. Breakfast time being free is bedlam with the area where you get your food and drinks being cramped and short of room. The plates for food are tiny more like side plates I assume to prevent wastage. With so many people crowding in the room and so few tables it can feel quite uncomfortable. I suggest customers booking time slots between 6.30-9.30 would improve the whole guest experience. Food in the evenings is very expensive and a limited menu which has not much variety neither is there a good selection.
Stayed 8 nights in Dec 2023
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for the review and feedback, David.We're pleased you had a nice stay and we thank you for the comments for improvement provided.All the best,Gina

8/10 Good

ALAN

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
ALAN, thanks for the amazing rating. We hope to welcome you back and All the best, Gina - Hotel Operations Manager.

6/10 Okay

Nutan

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Great service especially at check in and in the restaurant. However the rooms were not clean - when we moved the beds there was dirt and dust.
Stayed 4 nights in Dec 2023
Response from Gina - Hotel Operations Manager on 29 Dec 2023
Nutan, thanks for the review.We're happy to see you had great service from the team at check-in and when you were dining with us.We're sorry to see you had an issue with cleanliness, we hope this was reported to the team to resolve this for you.We hope you'll visit us again.

10/10 Excellent

Omobolanle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
December 9 days relaxation.
The hotel was clean and the beds comfortable. My visit was in December so the room was a bit chilly so having my snuggle enabled us to have a warm night. I saw heaters on our way out so if we had asked it would have been provided. The breakfast was delicious and an all over relaxing break.
Stayed 9 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Wow, 10/10! Thanks so much, Omobolanle.We're happy to see you'd recommend our hotel. We hope your next stay is just around the corner.All the best, Gina -

10/10 Excellent

Tracy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for your top marks, Tracy.All the best, Gina -

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Highly Disappointed
The fire alarm went off 2 nights in a row which was very annoying. Don't be suprised if this happens to you during your stay. The bathroom shower looked dirty like it needs to be replaced. The floor had brown stains. The other parts of the room looked ok and the staff were friendly of course but I would not come back to this hotel for any reason. The location of the hotel is not great as it takes a lot of time to get places and the public transport station is not as close as I would like.
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on 21 Dec 2023
Thank you for the review We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better.Cleanliness is held to a high standard and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. All the best, Gina

10/10 Excellent

Dean

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 21 Dec 2023
Thank you for the review and feedback, Dean!All the very best,Gina

8/10 Good

Wan y

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
Wan, thanks for the amazing review.All the best, Gina -

2/10 Terrible

Jonathan

Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
We appreciate your feedback, Jonathan.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. All the best, Gina -

10/10 Excellent

Ashley

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
Thanks for the perfect rating, Ashley!All the best, Gina -

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities
Breakfast was disappointing. One of the first in but some of the food looked like it had sat there for hours.hate how you can’t get a fried egg and only powdered scrambled egg.very limited options as well.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 14 Dec 2023
Kevin,Thank you for your review.We are sorry to see you felt our breakfast wasn't to your taste. We appreciate you flagging where we can further improve.All the best,Gina

10/10 Excellent

MONSURU

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet.
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 12 Dec 2023
Thank you for your review!We really appreciate it.All the best,Gina

10/10 Excellent

Miriam

Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on 12 Dec 2023
Thanks for the review!We really appreciate it.All the best,Gina