Kolam renang anak

Ulasan untuk Ramada by Wyndham Davenport Orlando South

2.5 out of 5
Ramada by Wyndham Davenport Orlando South
43824 Highway 27, Davenport, FL

Ulasan

5,2
Penilaian 10 - Sangat Bagus. 36 dari 220 ulasan" "
Penilaian 8 - Bagus. 27 dari 220 ulasan" "
Penilaian 6 - Cukup Baik. 41 dari 220 ulasan" "
Penilaian 4 - Buruk. 38 dari 220 ulasan" "
Penilaian 2 - Sangat Buruk. 78 dari 220 ulasan" "

5,0/10

Kebersihan

6,4/10

Staf & layanan

4,8/10

Fasilitas

4,4/10

Kondisi & fasilitas properti

5,2/10

Ramah lingkungan

Ulasan

8/10 Bagus

Rebeca

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Guest Relations Management pada tanggal 2 Mei 2024
Dear Rebeca, We greatly appreciate you sharing your experience with us! Your feedback is invaluable in helping us continue to improve and provide exceptional service to all our guests. We're thrilled to hear that you had an enjoyable stay with us. If there's anything specific you'd like to highlight or any suggestions you have for us to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon for another wonderful stay!

2/10 Sangat Buruk

Ilianay

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I would not recommend this place unless the renovation and they don't have tenants.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Relations Specialist pada tanggal 29 Apr 2024
Hi Ilianay,We understand your concerns regarding renovations and tenant occupancy. However, we would like to assure you that we strive to maintain the highest standards of comfort and quality for all our guests. Renovation efforts are carefully planned to minimize inconvenience, and we continuously work to enhance our facilities. Also, know that we prioritize guest satisfaction and ensure their experience remains unaffected by any long-term arrangements. We appreciate your feedback and will continue to make improvements to exceed expectations in the future.

10/10 Sangat Bagus

Alexis

Disukai: Kebersihan, staf & layanan
Everything was great but they should fix the bathroom door because I got stuck in there for a minute and couldn’t get out it just wouldn’t open up, other than that it was ok
Menginap 2 malam pada bulan April 2024
Tanggapan dari Front Desk Agent pada tanggal 26 Apr 2024
Hello alexis, Thank you for spending your time here with us we deeply do appreciate it. we are sorry that you had issues with your room door please insure that we are on it and this will not happen again. we hope to see you again in the near future

2/10 Sangat Buruk

Luis R

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Price was good. But unsafe. Exterior door locks did not work and when I went to check out the room the sliding door to the first floor outside patio was open. A killer could have been in room. No phones in rooms. I understand the remodeling excuse but no phones in room in terrible. Night clerk was very nice. Did not stay and it took three days to put in claim for refund. Honestly, the state of Florida needs to close this place down until they have completed the remodel. Don't risk it. I know the price is appealing, but don't risk it. Do not stay here.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Front Desk Agent pada tanggal 25 Apr 2024
HI Luis we are so sorry for your bad experience here with us at Ramada. We do leave our locks open due to having a lot of costumers coming in during any time of the day. We are located at a very safe area we have never had any problem at this location. The patio door comes with locks which closes the door shut. We would have liked if you communicated this situations with us we could have fixed your issues. I imagined since you checked out early you had to wait to post the claim. We sincerely hope to see you again soon and improve your experience with us.

6/10 Cukup Baik

ERNEST

Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Relations Specialist pada tanggal 21 Apr 2024
Hi Ernest,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

2/10 Sangat Buruk

Keylla, Davenport

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Primeramente llegamos y nadie nos notificó que la piscina estaba no apta para clientes. La estadía incluía, piscina y desayuno los cuales ninguno de los dos estuvo disponible y mi prioridad era la piscina ya que lleve a mi hija menor de edad y no pudo hacer nada. Definitivamente si todo eso lo hubieran notificado antes del check in no hubiera reservado.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Relations Management pada tanggal 15 Apr 2024
Dear Keylla, We're truly sorry to hear about your disappointing experience at our hotel. Your feedback is incredibly valuable to us, and we're deeply saddened to learn that we fell short of meeting your expectations. We apologize for the inconvenience you faced due to the cleanliness issues and the lack of amenities you expected. Rest assured, we take your concerns seriously, and we'll be addressing them promptly to ensure that such issues don't recur in the future. Your comfort and satisfaction are our utmost priorities, and we hope for the opportunity to make things right and regain your trust in our services. Thank you for bringing these matters to our attention.

10/10 Sangat Bagus

Joel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
🔥🔥🔥🔥💪💪💪💪
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Relations Management pada tanggal 5 Apr 2024
Hi Joel!We truly appreciate your perfect rating! Your satisfaction means the world to us. If there's anything specific that made your stay exceptional or if you have any suggestions for how we can further enhance our services, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic experience!

2/10 Sangat Buruk

Kelly, Elmwood Park

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Old, carpeting was dirty and disgusting and the pool was under construction. Also, we over heard other guests talking about bugs in their room. I’m concerned about my clothes and luggage. I will never stay there again.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Front Desk Agent pada tanggal 30 Mar 2024
Dear Valued Guest, Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your recent stay. Please know that we are currently undergoing renovations to improve the overall experience for our guests, including updates to the carpeting and pool area. Regarding the issue with bugs, we assure you that we take cleanliness and pest control very seriously, and our team has thoroughly inspected the room in question to address any potential issues.We understand your frustration and want to make things right. As a gesture of goodwill, we have upgraded your room to ensure a more comfortable and enjoyable stay during the remainder of your time with us. We hope this demonstrates our commitment to providing exceptional service and accommodations. If there is anything else we can do to improve your experience, please do not hesitate to let us know.Warm regards,Ramada Front Desk

2/10 Sangat Buruk

John

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall just dinghy and no water in the pool! Left and booked elsewhere.
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Front Desk Agent pada tanggal 25 Mar 2024
Hi Jhon, we are sorry for your experience with us. During this moments the hotel its under renovation, that is why the pool is being cleaned, painted and fixed. We hope to see you again soon.

2/10 Sangat Buruk

Lorraine

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Walls in the room dirty. Property outdated. The pool is closed and the breakfast is hot only on weekends and it was only eggs. Front desk receptionist was polite and accommodating. Overall the property needs a lot of works. I won’t book here again.
Tanggapan dari Guest Relations Management pada tanggal 27 Mar 2024
Dear Lorraine,We're truly sorry to hear about your disappointing experience during your recent stay with us. Your feedback about the condition of the walls, the outdated property, and the limited breakfast options is concerning, and we sincerely apologize for falling short of your expectations. It's heartening to know that our front desk receptionist provided you with polite and accommodating service; however, we understand that it doesn't fully compensate for the overall issues you encountered. Please know that we take your comments seriously, and we will work diligently to address these areas of concern to enhance the quality of our guests' experiences. We value your feedback and hope to have the opportunity to welcome you back in the future with a much-improved stay.

8/10 Bagus

Paul

Traveler bisnis
Tidak Disukai: Kondisi & fasilitas properti
Not well kept. Dog feces in hall, cold BLACK MUD coffee at 8 am. Toast and hafl plain donut was breakfast. Juice machine not working. This was a place to sleep, just no towels for a shower.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Front Desk Agent pada tanggal 19 Mar 2024
hi paul,we apologize for your experience. we try very hard to provide the best experience for all of our guest.You have been heard and we are working very hard to correct this issue At this moment we are under new management and we have started renovations. we can assure you that your next visit will exceed your expectations

2/10 Sangat Buruk

German

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
A very deteriorated property in need of multiple repairs / improvements. Some outside doors do not lock at night (unsafe). Insects are visible in the rooms, (roaches. And ants), some faucets leaks (shower head), amenities are not functioning as advertised ( pools not functioning, continental breakfast offer only in certain days). Very disappointing stayed will not visit that hotel again.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Front Desk Agent pada tanggal 16 Mar 2024
HI German, we are sorry for your inconvenience unsafe feeling you had trough your stay. The outside door remains unlocked due to the number of kids and families that stay here and always having guests coming in during any time of the day. Unfortunately, the hotel is under renovation, this includes rooms and a pool. We offer breakfast included in your room charges which means we do not charge any extra fee for breakfast.At the weekends its continental breakfast and during weekdays its cold breakfast this includes fruits, bread, coffee, and milk, with butter and cream cheese. we look forward to seeing you again and improve your experience with us.

4/10 Buruk

Ana

Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This hotel is by far the worst, grossest, most run down hotel I’ve ever been to. The room was the most disgusting thing ever, it smelled awful. The carpet was stained and dirty. The toilet, tile and vanity in the bathroom were stained and chipped. The toilet ran the entire night. They advertised a pool but was in maintenance. We only stayed 1 night but i wouldn't go back. The front desk guy was not very courteous either. The only good thing I must say is that trying to rush out of there we left some shoes and we called to see of they found then, at first they said no but fortunately about an hour later we received a call from the hotel telling us they had them and we could pick them up. So I appreciate the honesty and the call back. Appearance and cleanliness are VERY important in hospitality. It did not feel safe to stay here.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Front Desk Agent pada tanggal 16 Mar 2024
Hi Ana, thank you for you honesty. The hotel is under renovation at the moment we are fixing rooms and the pool is also being cleaned and painted. We kindly appreciate your time and we are very much thankful for your stay at our Hotel. We look forward to seeing you again and improve your experience here with us.

6/10 Cukup Baik

Pamela

Bepergian bersama teman
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Breakfast and coffee were gone by 8:30am. Staff didn't really care. Hotel was a bit old. Didn't like the area. Would not stay there again.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Front Desk Agent pada tanggal 15 Mar 2024
Hi im sorry for the inconvenience, breakfast its from 6:30 am to 9am. Thank you for your stay, we look forward to seeing you again.

2/10 Sangat Buruk

Renee

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This hotel was terrible. The common areas were dirty. There was a homeless man sleeping in the down stairs hallway. The outside doors were enabled with key card entry. They didnt work. You could get in without a key. There was a cockroach in the stair well. There was fighting in the parking lot. The whole place smelled of marijuana. The breakfast was awful. The machines such as the juice were broken & empty for the 2 mornings i was there. They had to send a staff to the grocery store to buy juice. More often then not there was no one at the front desk to discuss the problems The pull out bed in our room was horribly broken. I had to wait for 30 mins for a staff member to check out. The pool was drained. They laughed at me when i asked about it & blamed it on spring break. There was loud music at all hours of the night. Trash thrown about the whole hotel. I cant even begin to tell you how awful this place was!
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Guest Relations Management pada tanggal 12 Mar 2024
Dear Renee,I'm truly sorry to hear about your disappointing experience at our hotel. Your feedback highlights several concerning issues that do not reflect the standard of service and cleanliness we strive to maintain. We deeply regret the inconveniences caused by the unclean common areas, security lapses, maintenance issues, and disturbances during your stay. Rest assured, we take your comments seriously and will address each of these issues with our team to prevent similar occurrences in the future. Your comfort and satisfaction are our top priorities, and we sincerely apologize for falling short of your expectations. We hope you'll consider giving us another chance to provide you with the exceptional experience you deserve. Thank you for bringing these matters to our attention.

10/10 Sangat Bagus

Louise

Bepergian bersama teman
Nothing
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Relations Management pada tanggal 5 Mar 2024
Hi Louise!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

2/10 Sangat Buruk

Heather

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Disgusting. Dirty. Cockroach scurried across the floor when I turned on the lights. Do not stay here.
Tanggapan dari Guest Relations Management pada tanggal 2 Mar 2024
Dear Heather,We're truly sorry to hear about your experience during your recent stay. Please accept our sincerest apologies for the unacceptable conditions you encountered. We understand that cleanliness is of utmost importance, and it's disheartening to learn that we fell short of your expectations. Rest assured, we take your feedback seriously and will address the issues immediately to ensure that such incidents do not recur. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to regain your trust in the future.

2/10 Sangat Buruk

Holger, West Palm Beach

Traveler bisnis, Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Rarely seen a worse hotel in all my years of travelling. Felt absolutely unsafe and changed hotels after being there for an hour or so. Besides the safety issue, the hotel and the room were dirty and smelled heavily of cigarette smoke. Mentioning this to the front desk, the reply was "we know, we charge them the $150 cleaning fee, you can upgrade to a better room for $20" . Obviously I will never stay in this Hotel again and I would think twice if you consider it, given that the nightly rate was not even very cheap.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Relations Management pada tanggal 2 Mar 2024
Dear Holger,I'm truly sorry to hear about your disappointing experience at our hotel. Your safety and comfort are our utmost priorities, and it's disheartening to learn that we fell short of meeting your expectations. We deeply apologize for the cleanliness issues and the smell of cigarette smoke in your room. This is not reflective of our standards, and we're actively working to address these concerns. The response you received from our front desk is unacceptable and does not align with our commitment to guest satisfaction. Please know that we take your feedback seriously and will use it to make immediate improvements. We understand your decision not to return, but we sincerely hope you'll give us another chance to provide you with the exceptional experience you deserve should your travels bring you back to the area.

4/10 Buruk

Kathy

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Convenient
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Front Desk Agent pada tanggal 26 Feb 2024
Hey Kathy, thank you for your review. We look forward to seeing you again.

2/10 Sangat Buruk

Abhishek

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property was pathetic. Room was dirty and smelling badly. Made request to change the room at reception but got the standard reply that all rooms are booked. Breakfast was also not good at all. I would give 0 rating to the property
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Front Desk Agent pada tanggal 19 Feb 2024
Hello we are so sorry that you were unhappy with your stay here, we under renovation at this moment and with everything playing into matter we truly was fully booked.

2/10 Sangat Buruk

Hector

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Really I don’t recommend this hotel, I just stayed one night and was enough… I paid $130 … maybe to pay something cheaper is what you got! If your budget allows you something better do not hesitate with. The room terrible the bathroom
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 19 Feb 2024
we apologize for the uncomfortable stay,thank you for the honesty.Kind regards

10/10 Sangat Bagus

ANDREA DEL

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The only thing that bothered me was that the back door was open at the bedroom Other then that was super nice and doesn't smell bad like other places.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Shameka B front desk pada tanggal 19 Feb 2024
i apologize for the door being open. Thank you for staying with us we hope u revisit in the future!

2/10 Sangat Buruk

Jojo

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The carpet dirty make me sick, I got sick just spending the night there.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Relations Management pada tanggal 8 Feb 2024
Dear Jojo, We're genuinely sorry to hear about your unpleasant experience during your stay. Your health and comfort are our top priorities, and it's disheartening to learn that the condition of the carpet impacted your well-being. Maintaining a clean and healthy environment is essential to us, and we'll address this issue promptly to ensure it doesn't happen again. We appreciate your feedback as it helps us to improve and provide a better experience for all our guests. If you're open to giving us another chance, we'd love the opportunity to make it right for you.

2/10 Sangat Buruk

Horace

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Need a big improvement not good
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 5 Feb 2024
We apologize for the uncomfortable stay. we are working diligently to make everyone's stay pleasant, we are beginning our renovations soon.

2/10 Sangat Buruk

Carmen S

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
First, nobody at the front desk. We have to look around to take care of us. 2. The key doesn’t work (3 changes). 3. Rugs smell ugly 4. We found roaches in the room. 5. Microwave out of order. 6. We paid for breakfast and Wednesday not breakfast at all, only coffee. Very poor attendance overall.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 1 Feb 2024
We apologize for the inconvenience you experienced while at our hotel, we are grateful for the honest review. We hope to start our renovation very soon, we thank you for the stay.KInd regards,Management

10/10 Sangat Bagus

Angela

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Guest Relations Management pada tanggal 18 Jan 2024
Hi Angela!Wow! We are absolutely thrilled to see that you gave us a perfect rating! Your satisfaction is our greatest reward, and we're over the moon that you had such a fantastic experience with us. While we would have loved to hear more about your stay, the fact that you didn't have any specific comments indicates that everything met or even exceeded your expectations. We're delighted to have played a part in making your time with us enjoyable, and we can't wait to welcome you back for another amazing experience. Your perfect score has put a smile on our faces, and we're committed to keeping that positive vibe alive for your future visits!

2/10 Sangat Buruk

Shirley

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Guest Relations Management pada tanggal 10 Jan 2024
Hi Shirley,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience fell short of expectations, as indicated by the 1 out of 5 rating. We value every guest's perspective, and we regret that your stay did not meet your satisfaction. We would appreciate the opportunity to learn more about the specific issues you encountered during your visit so that we can address them promptly. Our goal is to provide a comfortable and enjoyable stay for all our guests, and your insights are invaluable in helping us improve. Please feel free to reach out to our customer service team so that we can better understand your concerns and take appropriate action.

4/10 Buruk

Anthony

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 8 Jan 2024
We apologize for your uncomfortable stay here, we try our best to accommodate every guest. Thank you for your honest review.Kind regards, Management

8/10 Bagus

Marilia

Bepergian bersama keluarga
Disukai: Staf & layanan
Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 7 Jan 2024
We are thrilled you enjoyed your stay, would love to have you back!.Kind regards,Management

4/10 Buruk

Andrew

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Old and worn out and needing a huge update.
The room and hotel reeked of cigarette and marijuana smoke, the bathroom counters had several burn marks, the shower was stained and leaked, the metal in the shower was all rusted. Both mornings the included breakfast consisted of coffee as any bread, waffles, juice or bagels were gone by 8:45AM. The young lady at the front desk was the only staff I saw and she was good. I only hope this place is updated soon.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 6 Jan 2024
we apologize for your uncomfortable stay, we are very thankful over the honest review.Kind regards,management

6/10 Cukup Baik

Melissa Rodriguez

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Hallways were very noisy and dirty.
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Guest Relations Specialist pada tanggal 1 Jan 2024
Hi Melissa,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team strives to maintain a peaceful and clean environment for all our guests, and we regret that we fell short of your expectations in this regard. We will review our current procedures to address the noise and cleanliness concerns you've raised. Your comments are invaluable in helping us make necessary improvements, and we thank you for bringing them to our attention.

2/10 Sangat Buruk

Carla

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
I would never advise anyone to go here one of the worst experience I had there
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari waleska g front desk agent pada tanggal 29 Des 2023
good evening Carla I am truly sorry you had a bad experience at our hotel please let us know how we can best assist you.

8/10 Bagus

Ricardo

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
My first time and it was good and I’ll stop by again when I’m in that part of the state.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guest Relations Management pada tanggal 28 Des 2023
Greetings Ricardo, We're absolutely thrilled to hear that your first experience at our hotel left you with a positive impression, earning us a fantastic 4 out of 5! It warms our hearts to know that you had a good stay, and we're already looking forward to welcoming you back when you find yourself in our neck of the woods again. Your willingness to stop by again is the best compliment we could receive, and we can't wait to go above and beyond to make your next visit even more memorable. Safe travels until then, and thank you for choosing us!

6/10 Cukup Baik

Madeline

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guest Relations Management pada tanggal 30 Des 2023
Dear Madeline, Thank you for taking the time to share your feedback with us. We genuinely appreciate your stay at our hotel, and your opinion matters a great deal to us. We noticed your rating of 3 out of 5 and the absence of specific comments. We sincerely apologize if there were any aspects of your experience that did not meet your expectations. Our goal is to provide exceptional service, and we would love to learn more about your stay to address any concerns you may have had. Your satisfaction is our top priority, and we are committed to making improvements based on your valuable input. Please feel free to reach out to our customer service team with more details so that we can better understand your perspective and take appropriate actions. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

8/10 Bagus

Henry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 24 Des 2023
We are very pleased to know you had an enjoyable stay. we are working diligently to make everyone's stay pleasant, thank you so much and have a merry christmas!! Hotel Management

4/10 Buruk

Yafelin

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas
No so good
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari waleska g front desk agent pada tanggal 22 Des 2023
good morning, we would like to thank you for the review, how ever can you explain what happen during your stay that was not so good we would like to know what happen during your stay that way we can better our guest expectations thank you and have a happy holidays ahead.

8/10 Bagus

Patricia

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The beds were very comfortable very
Though the building is dated for the age of the building it was very clean and I must say the staff very friendly. The breakfast seemed very limited and then the last day of my stay I discovered that you had to ask for different items of breakfast. I wish I had them known that earlier I was traveling with a child and I had to go purchase breakfast everyday because there are so many people that live in the building as soon as breakfast starts at 6:30 by 6:40 everything was gone. Even the juice but the beds were very comfortable I was there for a week 7 days the housekeeper came twice once the empty the trash and once she cleaned the room. A lot of things missing that are normally in a hotel room like there's no phone in the room I found that kind of odd It was missing the ice tray for the bucket found that kind of odd but I did enjoy having a patio right outside my room. Overlooking the pool The weather was very chilly so didn't get a chance to use the pool. There was no elevator but some of her employees are people that live in the building help me carry my items upstairs because like I said I was traveling with a child and we were there for a week so I had quite a bit of luggage. Though I did have to carry my own stuff back down at the end I couldn't find those nice people. What I stay at the Ramada again they say that they're updating in 2024 If I couldn't find another hotel I probably would stay there again once they update.
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 22 Des 2023
Good Evening, We sincerely apologize for the inconveniences u endured while staying. This Upcoming year we are beginning our renovations, to make this hotel as beautiful and enjoyable as we can. Our housekeepers work diligently every day to make sure all of the rooms are clean and serviced, for anybody staying weekly, they are serviced every Sunday and Wednesday. While we begin our new renovations we hope to extend the breakfast with as much delicious food as we can, breakfast does begin at 6 am and ends at 9:30 am. we hope to see you again Sincerely, Hotel Management

2/10 Sangat Buruk

Laura

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guest Relations Management pada tanggal 16 Des 2023
Dear Laura,Thank you for taking the time to share your feedback following your recent stay at our hotel. We appreciate your honest rating, and we truly value your input. We're sorry to hear that your experience fell short of expectations, as indicated by the 1 out of 5 rating. Without specific comments, it's challenging for us to address the issues you may have encountered. We genuinely care about our guests' satisfaction, and we would welcome the opportunity to learn more about your stay to make improvements where needed. If you could provide additional details or reach out to our customer service team directly, we would be grateful for the chance to address your concerns and ensure a more positive experience in the future.

2/10 Sangat Buruk

Keyarra

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Terrible Experience
The water in the toilet, coming out of the shower and sink were brown. I notified the front desk at 11am and there was still no update at 4:45pm. I was told there is nothing they could do and we just had to wait. The manager was rude and did not was upset with me because we were in the lobby about our problem. I stayed in the room everytime I called and they just stopped answering the phone so I had no choice but to go to the lobby. They lied and said the people were working on the problem but when I went to the lobby they advised they called someone and had no ETA so we had to wait. Was the worst experience ever and I had to end up calling for my own refund from Hotels.com
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari waleska pada tanggal 13 Des 2023
we would like to apologize for the inconvenience this may have cost you, however we gave them an option as to what they wanted to do we explained to the guest that the water issue was something out of our control. and it was fixed the same night by 8pm, we had clean water we wanted to give her the refund because she complained about the water and not been able to shower so we explained to her if we refund you the money you have to leave the hotel we will not give you a refund and then keep you in the hotel for free or give u a free night unfortunately that is not how things work. we was simply trying to do the best we can

6/10 Cukup Baik

Patricia

Menginap 2 malam pada bulan November 2023
Tanggapan dari Guest Relations Management pada tanggal 14 Des 2023
Hi Patricia,We're over the moon that you chose to stay with us and took the time to share your thoughts! Your 3 out of 5 rating speaks volumes, and we're eager to learn more about your experience. Your feedback guides us in our mission to provide top-notch service, and we can't wait to hear any additional comments you might have. We're committed to turning that 3 into a 5 on your next visit, ensuring an even more fabulous stay. Cheers to making your future stays truly exceptional!

2/10 Sangat Buruk

Michael

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
First off, don't stay here. This location is run down and you can find way better anywhere else. The staff was friendly enough, but it took way too long to check in. The room was probably nice in 1961, but for today, not good enough. The hallway smelled of recently smoked cigarette smoke. The room door barely opened and closed. The carpet was damp. The window was single paned. The water was rusty brown. My family didn't feel safe in this location. We had no other immediate option though, so thus our booking. Choose wisely.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guest Relations Management pada tanggal 13 Des 2023
Dear Michael,Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you encountered during your stay. We deeply regret that our property did not meet your expectations, and we are committed to addressing the issues you highlighted.We understand the importance of a smooth check-in experience, and we apologize for any inconvenience you faced in this regard. Your concerns about the room conditions, including the smell of cigarette smoke, the condition of the room door, damp carpet, single-paned windows, and discolored water, are taken seriously. Our team will immediately investigate and address these issues to ensure a more comfortable and pleasant stay for our future guests.Creating a safe and enjoyable environment for our guests is our top priority, and we appreciate your candid feedback as it helps us identify areas for improvement. We value your patronage and hope to have the opportunity to regain your trust in the future.

2/10 Sangat Buruk

Laura

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guest Relations Management pada tanggal 13 Des 2023
Dear Laura,Thank you for taking the time to share your feedback with us. We appreciate your honesty, and we apologize that your experience fell below your expectations. We understand the importance of a comfortable stay, and it's disheartening to learn that you rated your visit a 2 out of 10. The picture you provided of the room is particularly valuable, and we will thoroughly investigate the issues highlighted to address them promptly. Our commitment to guest satisfaction is unwavering, and we sincerely apologize for any inconvenience you may have faced. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back for a more positive experience in the future.

10/10 Sangat Bagus

Igor Alexis

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Alma oquendo was amazing she made sure our room was very clean , made sure we had everything we needed!!! I appreciate her and the front desk for making our stay very easy and feel comfortable.
Menginap 4 malam pada bulan November 2023
Tanggapan dari Guest Relations Specialist pada tanggal 9 Des 2023
Hi Igor,We are delighted to hear that Alma and our front desk team contributed to making your stay enjoyable and comfortable. It's always rewarding to receive positive feedback about our dedicated staff members who go above and beyond to ensure a clean and accommodating environment for our guests. We take pride in providing excellent service and appreciate your recognition of our efforts. We look forward to welcoming you back for another pleasant experience in the future.

6/10 Cukup Baik

Daniel

Bepergian bersama keluarga
Disukai: Staf & layanan
I was not impressed with our stay at the Ramada. When we got into our room it was kind of clean. However a lot of things were very dusty. I had to ask for more towels because the towels they gave us were for an infant. I also had to ask for more shampoo and contidtioner because more bottles were only an ounce and I'm a plus size lady. The front desk did get the things I requested in a timely manner. I also noticed in our room a few cosmetic issues the showerhead was rusty, the towel rack was losely put on the wall which was also inside the tub. The shower was ripped and the wall paper was peeling. I undersgtand that the hotel probably doesnt have enough staff and that the housekeepers must have a lot of rooms they have to clean but its still not an incuse. We only stayed for a few days and the location worked for our trip but unless I really need to I dont think I would stay at any Ramada hotel again.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari waleska pada tanggal 5 Des 2023
Ramada davenport would like to thank you for the review, we are conducting a renovation of the facility, we are also working on the cleanliness off this facility as well as the cosmetic issues in the facility we appreciate guest like you that take the time to let us know where we are lacking at I am truly sorry your experience was not what you expected and that we did not meet your expectations hopefully you can give us a chance on your next stay.

2/10 Sangat Buruk

Ileana

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The staff at the cardesk were polite and helpful but the room had an odor like urine smell. the rug was sticky and dirty. There was cockroaches in the room and the bathroom floor was dirty. I had to leave earlier than my original stay more so because not only was the room dirty and uncomfortable I’m also allergic to cockroaches. I wouldn’t recommend this hotel to anyone.
Tanggapan dari waleska pada tanggal 5 Des 2023
good afternoon, thank you for the review, we are conducting a renovation of the property. we are truly sorry that you stay was not a pleasant one, and we would like to let you know that we are working on the issues noted above. we apologize for the inconvenience this caused you and hope you can give us another try after our renovation of the property and rooms, thank you for your business.

10/10 Sangat Bagus

Robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very nice
Menginap 1 malam pada bulan November 2023
Tanggapan dari waleska pada tanggal 5 Des 2023
good afternoon, ramada davenport would like to thankyo for your business and also for the review you left us have a bless day.

10/10 Sangat Bagus

Luis

Menginap 7 malam pada bulan November 2023
Tanggapan dari Guest Relations Management pada tanggal 20 Des 2023
Hello Luis,We were pleased to see your outstanding rating of 5 stars! We are thrilled to hear that you had an amazing stay at our hotel, and your kind words made our day. Your flawless score says everything, and we value the time you took to express your happiness. We're dedicated to giving our customers outstanding service and unforgettable experiences, and your positive review inspires us to keep up the good job. We look forward to having you return for another fantastic visit!

2/10 Sangat Buruk

Andrew

I booked for a different date and when I went in to correct it the lady at the front desk told me she was unable to do anything because the Wi-Fi was down and refused to help me in any case. When I talked to Expedia about how I was treated they offered to waive the cancelation penalty which the motel denied even tho it was their fault. Don’t recommend unless u like being treated like trash.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Guest Relations Management pada tanggal 29 Nov 2023
Dear Andrew,I want to express my sincere apologies for the frustrating experience you encountered during your recent stay with us. It is disheartening to hear that our front desk staff was unable to assist you promptly and effectively due to Wi-Fi issues, and I deeply regret any inconvenience this may have caused. We understand the importance of resolving such matters promptly, and we are actively working to address and prevent similar situations in the future.Regarding the cancellation penalty, I understand the additional frustration this must have caused, and I'm truly sorry for any miscommunication. We value your feedback, and your concerns will be shared with our team to ensure we learn from this experience and improve our service. We genuinely appreciate your feedback as it helps us enhance our guest experience.

4/10 Buruk

Laurel

No elevator, staff unhelpful, free breakfast almost nonexistent. Poor amenities.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Guest Relations Management pada tanggal 30 Okt 2023
Dear Laurel,Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the inconveniences you encountered during your stay. Your comfort and satisfaction are of utmost importance to us, and we deeply regret that we fell short of your expectations. We understand the inconvenience caused by the lack of an elevator, and we'll certainly take this into consideration for future improvements. Our staff should always be attentive and helpful, so we'll address this matter with our team immediately. As for the breakfast, we're committed to enhancing the quality and variety of our complimentary offerings. Your comments are invaluable in helping us make necessary changes to ensure a more enjoyable experience for our guests. We hope you'll give us another chance to provide you with a better stay in the future. Your feedback is essential in helping us strive for excellence.

6/10 Cukup Baik

Richard Warren

Bepergian dalam rombongan
Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Definitely not one of your top choices
This stay was "okay". Place is older, run down. Bed was fine, but for the same money you can stay at a much nicer place. One of the two toilet paper rolls in the bathroom looks like it had been salvaged out of a bucket of water and left to dry on the roll. Place is not awful, but definitely "meh".
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Guest Relations Management pada tanggal 1 Nov 2023
Dear Richard,We appreciate your feedback on your recent stay with us. We want to extend our sincere apologies for falling short of your expectations. We understand your concerns about the condition of the property, and we'd like to inform you that the hotel is now under new management. Over the next several months, we will be undergoing extensive renovations to enhance the overall guest experience. We hope that you might consider staying with us again in the future, as we work diligently to improve and provide a more comfortable and enjoyable stay for our guests. Your feedback is valuable to us, and we are committed to making positive changes based on your input. Thank you for sharing your thoughts with us.