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Ulasan untuk Candlewood Suites Decatur Medical Center, an IHG Hotel

2.5 out of 5
Candlewood Suites Decatur Medical Center, an IHG Hotel
601 W Thompson St, Decatur, TX

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 141 dari 262 ulasan" "
Penilaian 8 - Bagus. 70 dari 262 ulasan" "
Penilaian 6 - Cukup Baik. 30 dari 262 ulasan" "
Penilaian 4 - Buruk. 12 dari 262 ulasan" "
Penilaian 2 - Sangat Buruk. 9 dari 262 ulasan" "

9,0/10

Kebersihan

8,8/10

Staf & layanan

8,2/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

8/10 Bagus

Eddie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The property was clean and the staff was very helpful. The beds were a little hard but over all it was nice
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Heather

Menginap 1 malam pada bulan April 2024
Tanggapan dari Tracy-Gm pada tanggal 10 Mei 2024
Where words fall short, ratings do the job! Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!

10/10 Sangat Bagus

Chuck

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 3 Apr 2024
Hello Chuck. It's great to hear that you enjoyed your stay at Candlewood Suites Decatur Medical Center. Thank you for choosing us for your getaway. We look forward to your next visit!

2/10 Sangat Buruk

James

Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Management pada tanggal 16 Feb 2024
Dear James, our staff is sorry to hear we did not meet your expectations while being our guest.

8/10 Bagus

Michiel

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 16 Feb 2024
Dear Michael, thank you for your rating. Our staff takes great pride in providing excellent customer service.

10/10 Sangat Bagus

Dean

Menginap 1 malam pada bulan November 2023
Tanggapan dari Tracy-Gm pada tanggal 10 Apr 2024
Where words fall short, ratings do the job! Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!

10/10 Sangat Bagus

Hallie

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Christie pada tanggal 20 Okt 2023
Dear Hallie. Thank you for your excellent review of Candlewood Suites. We enjoyed having you as our guest and look forward to seeing you again.

10/10 Sangat Bagus

Donald

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Christie pada tanggal 15 Agu 2023
Dear Donald. Thank you for taking time to leave us an excellent review. We loved having you as our guest and look forward to you staying with us again.

6/10 Cukup Baik

Pamela

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
I really wanted to give 5 stars for this hotel because i loved the amenities and the full kitchenette. My TV remote would not work, somtimes my door key stopped working, and my room although clean had an odd smell enough so that i had to open the window..i think it was what they used to clean with. I saw other people also at the front desk complaining about their TV remote as well. I suggest not using such strong smelling cleaning supplies, and at least weekly checks of the remotes by staff.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Christie pada tanggal 9 Agu 2023
Dear Pamela. We are sorry we fell short of your expectations. We will notify management.

10/10 Sangat Bagus

Jeffrey

Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Christie pada tanggal 7 Agu 2023
Dear Jeffrey. Thank you for taking the time to leave us an excellent review. We loved having you as our guest and look forward to having you stay again.

8/10 Bagus

Teresa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very clean and friendly staff and they have coffee ready by 6am for the guests traveling through.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Christie pada tanggal 27 Jun 2023
Hi Teresa. Thank you for taking the time to leave us an excellent review for your stay at Candlewood Suites - Decatur. We loved having you as our guest and look forward to your stay again.

4/10 Buruk

Gray

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
TV in the room was going out and the air conditioner went out
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Christie pada tanggal 27 Jun 2023
Hi Gray. Sorry we fell short of your expectations. We will share your feedback with our maintenance team.

10/10 Sangat Bagus

Carla

Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Christie pada tanggal 27 Jun 2023
Hi Carla. Thank you for taking the time to leave us an excellent review for your stay at Candlewood Suites - Decatur. We loved having you as our guest and look forward to your stay again.

10/10 Sangat Bagus

Linda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 6 malam pada bulan Mei 2023
Tanggapan dari Christie pada tanggal 27 Jun 2023
Hi Linda. Thank you for taking the time to leave us an excellent review for your stay at Candlewood Suites - Decatur. We loved having you as our guest and look forward to your stay again.

2/10 Sangat Buruk

Bonnie

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Worst hotel ever
They did not have a room ready. They had to go clean one while I waited. Took about 25 minutes to get checked in. They were very rude. Room was dirty, stained carpet, badly stained. There was pee and toilet paper in the toilet. Obviously it hadn’t been cleaned. Water to the toilet was shut off. Shower water pressure was terrible. Water was spraying out everywhere except where it should have been. I would never stay there again or recommend it to anyone ever !!
Menginap 1 malam pada bulan April 2023
Tanggapan dari Jason pada tanggal 7 Agu 2023
Dear Bonnie, We are so grateful for your feedback as we will always use it to improve our operations. I am our new General Manager, and we will absolutely do better than this now and moving forward. I hope you will give us another opportunity to earn youjr business back in the future. Sincerely Jason NeedhamGeneral Manager

10/10 Sangat Bagus

Beverly

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Able to make last minute reservations. Clean room; wonderful to have a full refrigerator! Friendly staff checking in and out. Really enjoyed dinner at Sweetie Pies Ribeyes!
Menginap 1 malam pada bulan April 2023
Tanggapan dari Tracy-Gm pada tanggal 10 Apr 2024
Thank you for taking the time to review your stay at Candlewood Suites. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. If there are any specific areas where we can improve upon during your next visit, please do let me know at candlewoodsdos@gmail.com

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2023

10/10 Sangat Bagus

Lawrence

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2023

2/10 Sangat Buruk

kurt

Disukai: Staf & layanan
Nothing special stick out of mind..
Menginap 2 malam pada bulan Februari 2023
Tanggapan dari FJ pada tanggal 27 Feb 2023
Thank you for taking the time to give us your valued feedback.

10/10 Sangat Bagus

Cindi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2023
Tanggapan dari FJ pada tanggal 27 Feb 2023
Thank you for leaving us a PERFECT 10! We hope to see you back soon.

10/10 Sangat Bagus

Jackie

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Easy to get to. Lots of parking
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari FJ pada tanggal 27 Jan 2023
Yes we love those 5 out of 5 reviews. Thank you and I'm happy to hear you enjoyed your stay. Hope to see you back soon!

4/10 Buruk

Margie

Menginap 1 malam pada bulan November 2022
Tanggapan dari FJ pada tanggal 20 Des 2022
Thank you for taking the time to leave us your valued feedback.

4/10 Buruk

Jennifer

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
There are better in town
This is a long term hotel, which I missed when booking it, not a huge big deal. It has a small kitchenette in it This hotel is pretty shabby and out dated. The chair in our room had the "pleather" pulling off of it. I've seen nicer furniture at garage sales. Bed was decent and it was clean. Front staff was friendly
Menginap 3 malam pada bulan Oktober 2022
Tanggapan dari FJ pada tanggal 25 Okt 2022
Dear Jennifer,Thank you for your valued feedback and I apologize we did not meet your expectations. I do hope you give us another chance when you are in the area.

10/10 Sangat Bagus

Karl

Menginap 1 malam pada bulan September 2022
Tanggapan dari FJ pada tanggal 4 Okt 2022
Thank you for your feedback and hope to see you back soon.

10/10 Sangat Bagus

Robin, Plainview

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
They were very accommodating.
Menginap 2 malam pada bulan Juli 2022
Tanggapan dari Christie pada tanggal 8 Sep 2022
Thank you Robin! We hope to see you again soon!

8/10 Bagus

Brandy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We loved the size and amenities in the room. There were hundreds of roaches around the table and grill outside. That was disgusting.
Menginap 1 malam pada bulan Mei 2022
Tanggapan dari FJ pada tanggal 10 Okt 2022
Dear Brandy,Thank you for taking the time to give us your valued feedback. I hope to see you back soon!

6/10 Cukup Baik

brenda

Bepergian bersama keluarga
Just ok.
It is an ok hotel. Using the internet on your phone is pretty impossible. They need to add a repeter on thehotel since because of how the hotel sits. No breakfast like other hotels.
Menginap 4 malam pada bulan Mei 2022
Tanggapan dari FJ pada tanggal 10 Okt 2022
Dear Brenda, Thank you for taking the time to give us your valued feedback and I hope to see you back soon.

8/10 Bagus

Libby

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2022
Tanggapan dari FJ pada tanggal 10 Okt 2022
Dear Libby,Thank you for taking the time to leave us a review and we hope to see you back soon!

10/10 Sangat Bagus

Jennifer

Menginap 1 malam pada bulan April 2022
Tanggapan dari FJ pada tanggal 10 Okt 2022
Dear Jennifer,Thank you for taking the time to leave us a 10 and hope to see you back soon!

10/10 Sangat Bagus

Charles

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
.
Menginap 1 malam pada bulan Maret 2022
Tanggapan dari FJ pada tanggal 10 Okt 2022
Dear Charles,Thank you for taking the time to leave us a review. Hope to see you back soon.

10/10 Sangat Bagus

David

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2022
Tanggapan dari FJ pada tanggal 10 Okt 2022
Dear David,Thank you for taking the time to leave us a review. Hope to see you back soon,

8/10 Bagus

Dennis, Fullerton

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Conveniently located to the highway and to the Eagles Canyon Raceway. Not the newest facility but spacious and in largely good condition. Has a few BBQs and some tables outside which worked well for my group needing to have a space to congregate. Bummed that there was no breakfast included, but otherwise it met my needs for sleeping accommodations.
Menginap 4 malam pada bulan Desember 2021
Tanggapan dari FJ pada tanggal 10 Okt 2022
Dear Dennis,Thank you for taking the time to leave us your valued feedback. I'm happy to hear you enjoyed our spacious facility. I hope to see you back.

10/10 Sangat Bagus

Christopher

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2021
Tanggapan dari FJ pada tanggal 10 Okt 2022
Dear Christopher,Thank you for taking the time to leave us a 10. We value your review and I hope to see you back soon!

10/10 Sangat Bagus

sue

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice size room. Bathroom was a little awkward in that you had to go in and close the door to use the counter space and sink area. Bed was noisy to get up and sit down on.
Menginap 3 malam pada bulan Oktober 2021
Tanggapan dari FJ pada tanggal 10 Okt 2022
Dear Sue,I'm happy to hear you enjoyed the size of your room. Thank you for your feedback and I hope to see you back soon!

10/10 Sangat Bagus

José

Menginap 1 malam pada bulan Juni 2021
Tanggapan dari FJ pada tanggal 10 Okt 2022
Dear Jose,Thank you for taking the time to give us your feedback.

8/10 Bagus

tammy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was awesome, except the bed too hard!
Menginap 1 malam pada bulan Oktober 2021
Tanggapan dari FJ pada tanggal 10 Okt 2022
Dear Tammy, Thank you for taking the time to leave us your valued feedback.Hope to see you back soon!

10/10 Sangat Bagus

Wayne

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Rooms were clean and staff was friendly and professional. Did not like that there was no breakfast yet.
Menginap 1 malam pada bulan Oktober 2021
Tanggapan dari FJ pada tanggal 10 Okt 2022
Dear Wayne,I'm happy to hear you enjoyed our clean rooms and friendly staff. Candlewood is a unique brand, and we are an extended stay property. We are your equipped to all your home away from home needs.

10/10 Sangat Bagus

Roger Burt

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
location
Menginap 3 malam pada bulan September 2021
Tanggapan dari FJ pada tanggal 10 Okt 2022
Dear Roger Burt, Thank you for your 5 out of 5 review! We appreicate your feedback and hope to see you soon.

10/10 Sangat Bagus

Mark

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
cheap easy access
Menginap 2 malam pada bulan September 2021
Tanggapan dari FJ pada tanggal 10 Okt 2022
Dear Mark,Thank you for leaving us your valuable feedback and hope to see you back soon.

6/10 Cukup Baik

Stephanie

Menginap 2 malam pada bulan Agustus 2021
Tanggapan dari FJ pada tanggal 10 Okt 2022
Dear Stephanie,Thank you for taking the time to leave us your valued feedback.

6/10 Cukup Baik

Jesse

Menginap 1 malam pada bulan Agustus 2021
Tanggapan dari FJ pada tanggal 10 Okt 2022
Dear Jesse,Thank you for your valued feedback and I hope to see you back soon.

10/10 Sangat Bagus

Kristin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2021
Tanggapan dari FJ pada tanggal 10 Okt 2022
Dear Kristin,Thank you for your amazing 10 and we greatly appreciate your feedback and I hope to see you back soon!

6/10 Cukup Baik

Barbara

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Clean but won’t book again
The hotel itself was very clean & staff was friendly. $25 deposit for “damages” upon arrival not disclosed. Most places simply take a card number, not actually charge you. The room was in poor repair. Chair in the room worn & upholstery had the top layer worn off. Toilet seat was loose & would slide to the side when you sat on it. Didn’t realize until I got in the shower that the bulk hair conditioner & bath soap dispensers were totally empty. Followed refrigerator ice maker instructions…no ice but could hear water run frequently. No idea where it was going. Biggest issue…room air freshener used was awful. These things don’t typically bother me but this was so bad that I had to keep working dow open all night. Won’t book here again mainly because of the “refundable” damage deposit & air freshener.
Menginap 1 malam pada bulan Juli 2021
Tanggapan dari FJ pada tanggal 10 Okt 2022
Dear Barbara,I apologize we did not meet your expecations. I hope your give us another chance when you are in the area.

2/10 Sangat Buruk

Traveler terverifikasi

Menginap 2 malam pada bulan Juni 2021
Tanggapan dari FJ pada tanggal 14 Okt 2022
Thank you for taking the time to leave us a review.

10/10 Sangat Bagus

CHARLES

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A Great Family and comfortable stay
The Staff was amazing and always willing to assist. The onsite Gas grills worked perfectly and the pool was amazing.
Menginap 2 malam pada bulan Juni 2021
Tanggapan dari FJ pada tanggal 10 Okt 2022
Dear Charles,Thank you for your great feedback and I'm happy you enjoyed our gas grills, and pool. Our staff is always happy to help and I hope to see you back soon!

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 4 malam pada bulan Mei 2021
Tanggapan dari FJ pada tanggal 10 Okt 2022
Thank you for taking the time and leaving us a review.

10/10 Sangat Bagus

James

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
it was good Very clean
Menginap 1 malam pada bulan Mei 2021
Tanggapan dari FJ pada tanggal 10 Okt 2022
Dear James,We are loving your 10 out of 10 and I happy to hear you have a good and very clean stay. Thank you and we hope to see you back soon.

10/10 Sangat Bagus

Yolanda

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2021
Tanggapan dari FJ pada tanggal 10 Okt 2022
Dear Yolanda,Thank you for taking the time to leave us your great review and I hope to see you back soon!

4/10 Buruk

Maria

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
This hotel needs more help to keep it cleaned properly.
Menginap 2 malam pada bulan Mei 2021
Tanggapan dari fj pada tanggal 14 Okt 2022
Dear Maria,Thank you for your valued feedback and I hope to see you back soon.

4/10 Buruk

Charles

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
Uncomfortable Stay
This hotel was a outtle different from other candlewoods we have stayed at. The room design wasn't great. Bathroom was awkward, bed was hard and uncomfortable, lacked a comfortable chair in the room.
Menginap 3 malam pada bulan April 2021
Tanggapan dari FJ pada tanggal 10 Okt 2022
Dear Charles,Thank you for your valued feedback and I hope you give us another chance when you are in the area.