"First, let me start by commending Expedia for attempting to accommodate me for having a last-minute family emergency and trying to coordinate changing my trip dates directly with the hotel, with no communication or support from the hotel. At check-in I tried to explain the situation and asked what my options were, and I told to figure it out, which I did in the lobby while I had a sick husband at home to try to get home to.
When I checked in, I was charged more than my Expedia receipt with no explanation from the front desk staff.
My room was filthy. I have pictures of old toothpaste on the pillows, a dirty sink and bathtub that had not been cleaned, and a tv remote that had crumbs and a filmy substance all over it. The room never got below 75 degrees even with adjusting the thermostat.
Needless to say, I will never stay here again."