2/10 Sangat Buruk
Robyn, Torquay
12 Feb 2026
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I had 2 bookings and adviaed Reception, noting I was staying 2 nights, I was adviaed yes, that is correct qe have you for 2 nights. The next day I receive a phone call at 2pm asking when I was checking out? I had to explain again on the phone. On my first night I got food poisoning and spent the next 24 plus hours with liquid diarrhoea and vomiting (I had only eaten food at the hotel that day/night). I called reception at midnight requesting more toilet paper and explained why....I would expect notes to be added to a guest's profile if they are seriously ill. At 4pm the next day, I went downstairs to reception to sign a checkin form and also further explain how sick I was. Note, the head chef was extremely concerned and helpful,l and the Duty Manager refunded one bill and provided complimentary transfer to airport at 2am. I am still annoyed that I missed a whole day sightseeing in Delhi!
Robyn
Menginap 1 malam pada bulan Januari 2026
