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Ulasan untuk The Grand New Delhi

5 out of 5
The Grand New Delhi
Vasant Kunj, Phase II, Nelson Mandela Road, New Delhi, Delhi N.C.R

Ulasan

7,2

Bagus

Penilaian 10 - Sangat Bagus. 145 dari 500 ulasan" "
Penilaian 8 - Bagus. 156 dari 500 ulasan" "
Penilaian 6 - Cukup Baik. 90 dari 500 ulasan" "
Penilaian 4 - Buruk. 48 dari 500 ulasan" "
Penilaian 2 - Sangat Buruk. 61 dari 500 ulasan" "

7,8/10

Kebersihan

7,4/10

Staf & layanan

7,0/10

Fasilitas

7,4/10

Kondisi & fasilitas properti

6,4/10

Ramah lingkungan

Ulasan

8/10 Bagus

Annie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall a nice place to stay
Menginap 8 malam pada bulan April 2024

10/10 Sangat Bagus

Allan

The staff was very helpful and courteous. We had a wonderful time and stay at this property.
Menginap 7 malam pada bulan Maret 2024

4/10 Buruk

Katherine

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024

2/10 Sangat Buruk

Gurpartap

Bepergian bersama teman
Disukai: Fasilitas
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Original impression when walking in is really good. It only gets worse from there. Majority of the staff doesn't care about the customer. Our room smelled foul and so they changed our room which was marginally better but was even less clean. They said they would shift our luggage but eventually we had to get it ourselves. Dinner tasted terrible and the stop serving you as soon as the time for breakfast, lunch, and dinner time is up. They would not tell customers the kitchen is closed and then just ignore you. If your looking for a 3 star hotel with a 1 star customer service experience, then this would be the place for you.
Menginap 3 malam pada bulan Maret 2024

8/10 Bagus

sanjay

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Mukesh, Bethesda

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed for the first time on this business trip.
Menginap 4 malam pada bulan Februari 2024

10/10 Sangat Bagus

Patricia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024

2/10 Sangat Buruk

Abhiram

Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Akshay

Bepergian bersama keluarga
Tidak Disukai: Fasilitas
My water would not stay hot for longer than a few seconds. The hallways smelled bad. The staff was loud and slow while cleaning rooms and inconsiderate of guests in the rooms. In addition, be aware if you book through Expedia that they might not see this and have to charge you again.
Menginap 3 malam pada bulan November 2023

4/10 Buruk

SungKyu

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2023

6/10 Cukup Baik

Alina

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
the hallway had a terrible smell. my bedsheets were dirty. Food was good and tasty.
Menginap 2 malam pada bulan November 2023

8/10 Bagus

Takeshi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023

4/10 Buruk

Manpreet

Menginap 1 malam pada bulan November 2023

8/10 Bagus

Takeshi

Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Julio

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
STAY HERE!
Great place to stay at in New Delhi. Quiet and tranquil. Very clean and great service.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Sanjeev Garg pada tanggal 29 Okt 2023
Dear Mr. Sanchez,We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed, a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful ranking. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

6/10 Cukup Baik

Fnu

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Sanjeev Garg pada tanggal 31 Okt 2023
Dear Guest, We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 Bagus

Parvatipuja

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Shower room to old. For shower 🚿 broken a little You should change it...
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Sanjeev Garg pada tanggal 21 Okt 2023
Dear Ms. Parvatipuja Mukherjee,Greetings!Thank you for sharing your feedback with us. On behalf of our entire staff at The Grand New Delhi, we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations. We promise that upon your next visit we will exceed your expectations.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 Sangat Bagus

Mohamed

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari Sanjeev Garg pada tanggal 21 Okt 2023
Dear Mr. Mohamed, We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful rating, we look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 Bagus

Saiful

Menginap 2 malam pada bulan September 2023
Tanggapan dari Sanjeev Garg pada tanggal 28 Sep 2023
Dear Guest,We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed, a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful ranking. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

6/10 Cukup Baik

CHANDRA, princeton

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Run down rooms Bored staff
Menginap 7 malam pada bulan Agustus 2023
Tanggapan dari Sanjeev Garg pada tanggal 12 Sep 2023
Dear Mr. Balaraman,We sincerely regret to learn that your experience at The Grand New Delhi did not turn out to be a pleasant one.We request you to please share more details on fo3@thegrandnewdelhi.com enabling us to work on the same.We earnestly look forward to welcoming you back for even better experiences at The Grand New Delhi. Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

6/10 Cukup Baik

Alexander

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan
Ok hotel, but it does not justify the 5 star price: furniture is dated, no hot water in my room for 2 days, carpet was not vacuumed prior to move in, card activation of room electricity did not work, lots of bored staff in restaurant not attending tables…. All was attended to with a lot of fuss, but AFTER it was pointed out.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Sanjeev Garg pada tanggal 6 Sep 2023
Dear Mr. Maier,Greetings from The Grand New Delhi!Sincere apologies to know of your disappointment owing to inadequacies in our services. This definitely not indicative of our service standards, I have personally investigated the lapse. I am confident that you will notice a marked improvement during your future visits. My team and I look forward to welcoming you back next time. If I can be of any assistance whatsoever in the meantime, please do not hesitate to write to me. Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

2/10 Sangat Buruk

Prabhat

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Sanjeev Garg pada tanggal 12 Sep 2023
Dear Mr. Narayan,We sincerely regret to learn that your experience at The Grand New Delhi did not turn out to be a pleasant one.We request you to please share more details on fo3@thegrandnewdelhi.com enabling us to work on the same.We earnestly look forward to welcoming you back for even better experiences at The Grand New Delhi. Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 Bagus

Vishesh

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Sanjeev Garg pada tanggal 26 Jul 2023
Dear Mr. Vishesh,We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed, a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful ranking. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 Bagus

SRINIVAS

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Calm Serene Place
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Sanjeev Garg pada tanggal 29 Jun 2023
Dear Mr. Srinivas, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 Sangat Bagus

SRINIVAS

Disukai: Kebersihan, staf & layanan
Relaxing stay
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Sanjeev Garg pada tanggal 29 Jun 2023
Dear Mr. Srinivas, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 Sangat Bagus

SRINIVAS

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Pleasant Stay
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Sanjeev Garg pada tanggal 29 Jun 2023
Dear Mr. Srinivas, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 Sangat Bagus

SRINIVAS

Disukai: Kebersihan, staf & layanan
Excellent pool view room
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Sanjeev Garg pada tanggal 6 Jun 2023
Dear Ms. Srinivas,Thankyou for choosing your current stay with us and sharing your view on Expedia.We are delighted to know that you had a pleasant stay with us.We look forward to welcoming you back soon.Warm RegardsSanjeev GargGeneral Manager- The Grand New Delhi

8/10 Bagus

Karthik

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Oktober 2022

2/10 Sangat Buruk

Basil

Menginap 1 malam pada bulan Oktober 2022

2/10 Sangat Buruk

Devika

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Horrible service and Rude behavior of staff
I made a booking for 7th July at," The Grand". Reservation was made for 2 guest , I checked in round 8 30 p.m at the time of check-in i made it very clear that my finance will check in late at the time of my check in i submit his id and my id proofs and informed them he will checking in somewhere round 4a.m in morning. He came at the time of check-in he was stopped by ur staff Yoginder Singh and he got into an argument as per him my finance was a visitor and he cannot check in. After requesting several time to check with the reception he didn't let him step in the property and asked him either to make a reservation or he can leave the property . My finance have to call me it took almost 20 min for him check in after getting a confirmation from the reception. Such a horrible service i will never book this property again. Horrible service specialy Yoginder singh he dont know how to treat guests
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Priyanka Sarkar pada tanggal 15 Jul 2022
Dear Ms. Devika, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would look into the matter and hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 Cukup Baik

Gunjan

Tidak Disukai: Kondisi & fasilitas properti
Not so good
Menginap 3 malam pada bulan Juni 2022
Tanggapan dari Priyanka Sarkar pada tanggal 12 Jul 2022
Dear Ms. Gunjan, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 Cukup Baik

Nikhil

Bepergian bersama keluarga
Menginap 2 malam pada bulan Mei 2022
Tanggapan dari Priyanka Sarkar pada tanggal 12 Jul 2022
Dear Mr. Nikhil, Many thanks for your valuable feedback. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

2/10 Sangat Buruk

Rasdeep

Menginap 1 malam pada bulan Mei 2022
Tanggapan dari Priyanka Sarkar pada tanggal 12 Jul 2022
Dear Mr. Rasdeep, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

8/10 Bagus

Anil

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2022

2/10 Sangat Buruk

Saket, Tarneit

Menginap 1 malam pada bulan April 2022

2/10 Sangat Buruk

Hiroyuki

Menginap 1 malam pada bulan April 2022

4/10 Buruk

dev

Bepergian dalam rombongan, Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Disorganized, majority of staff was helpful, bathroom needs to be updated. Some staff members need better training. Internet issue couldn’t to fixed during my three days stay. Only 2 devices are allowed to connect the internet in 2022 - far less than normal. Breakfast was ok- milk smelled like sitting for days when I used in serial. Manager was humble and apologetic for the other staff member ( a tall guy) who didn’t care how long I was standing while entertaining unmannered customers didn’t care who was in front of him in-line. Short of staff. Couldn’t even find a taxi one evening for 45 minutes. Convenient to walk the malls. Good gym facility outdated equipments though e.g. treadmills. Entrance of the hotel was clean and grand. Overall- disappointing, wouldn’t like to stay again here
Menginap 3 malam pada bulan Maret 2022

8/10 Bagus

Mohit

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Rooms are just average but hotel and restaurants are really good
Menginap 2 malam pada bulan Maret 2022

6/10 Cukup Baik

Rahul

Average stay
The rooms are old and small bedrooms. The staff at the reception is not as welcoming like a 5star hotel at all
Menginap 1 malam pada bulan Desember 2021

4/10 Buruk

Syed Aftabul

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Disappointed 😞
Outdated. It is over 20 years old and it shows in the rooms. The toilet and hot water issues is quiet bad. The best part is the lobby and the garden thus better just to go and visit. Service is good though.
Menginap 4 malam pada bulan Februari 2022

8/10 Bagus

Ahmed, Tripoli

.
Menginap 2 malam pada bulan Januari 2022

4/10 Buruk

Pramod

Bepergian bersama teman
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
This is 2 Time I stayed here . 1st time air conditioning breakdown for whole day in peak summer . This time the rooms where not fully prepared/ no ala carte lunch available/ bell captain services zero / no internal phones - one has to call Through outside mobile no. - this problem exits since months . Will never start here
Menginap 1 malam pada bulan Desember 2021
Tanggapan dari Priyanka Sarkar pada tanggal 1 Jan 2022
Dear Mr. Pramod, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
They
Menginap 1 malam pada bulan Desember 2021
Tanggapan dari Priyanka Sarkar pada tanggal 1 Jan 2022
Dear Guest, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

2/10 Sangat Buruk

Deepak

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A horrible experience
Menginap 1 malam pada bulan Desember 2021
Tanggapan dari Priyanka Sarkar pada tanggal 1 Jan 2022
Dear Mr. Deepak, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

2/10 Sangat Buruk

natasha

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Awful compared to previous visits
Menginap 1 malam pada bulan Desember 2021
Tanggapan dari Priyanka Sarkar pada tanggal 17 Des 2021
Dear Natasha, Many thanks for your valuable feedback. We are disappointed to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to kindly share it at pr@thegrandnewdelhi.com and gm@thegrandnewdelhi.com. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 Cukup Baik

Surinder

Disukai: Kebersihan, kondisi & fasilitas properti
Not so good
Menginap 1 malam pada bulan November 2021

6/10 Cukup Baik

JASDEV S

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
The phones in the room didn't work at all, so we actually had to walk to the front desk to contact staff. The phones didn't get fixed after reporting either.
Menginap 2 malam pada bulan November 2021
Tanggapan dari Priyanka Sarkar pada tanggal 4 Des 2021
Dear Jasdev, Many thanks for your valuable feedback. We are disappointed to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to kindly share it at pr@thegrandnewdelhi.com and gm@thegrandnewdelhi.com. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very Bad Experience. Requested for Smoking room at the time of booking but staff denied. Also, took Rs. 5,000 security amount. Paid security amount Rs. 5,000 through Credit Card but at the time checkout they said that security will be credited in 24 hrs. At the time of booking no security amount mentioned.
Menginap 1 malam pada bulan November 2021
Tanggapan dari Priyanka Sarkar pada tanggal 4 Des 2021
Dear Guest, Many thanks for your valuable feedback. We are disappointed to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to kindly share it at pr@thegrandnewdelhi.com and gm@thegrandnewdelhi.com. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 Cukup Baik

natasha

Bepergian bersama keluarga
Not great
Menginap 8 malam pada bulan November 2021
Tanggapan dari Priyanka Sarkar pada tanggal 4 Des 2021
Dear Natasha, Many thanks for your valuable feedback. We are disappointed to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to kindly share it at pr@thegrandnewdelhi.com and gm@thegrandnewdelhi.com. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

8/10 Bagus

Gurvinder

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good value for money, breakfast was included in the price and would recommend anybody booking to add that….totally worth it…🙂
Menginap 1 malam pada bulan November 2021
Tanggapan dari Priyanka Sarkar pada tanggal 4 Des 2021
Dear Gurvinder, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi