Search Hotels Near Flagstaff Hill Maritime Village, Warrnambool

"I booked here for my partners birthday, booking in for the 5 course chefs tasting menu as a nice birthday meal, looked at the photos online and it looked great. Well, sorry to say but this wasn't the case. Wooden tables, no table cloths, cutlery and glasses all different and dirty . And the fruit flies covered the restaurant. I had let them know of a peanut allergy a week before yet they only then changed the dish as we were sat down to some made up rubbery mushroom. The menu online was nothing what we had, there was certain components missing, different cuts of meat, every dish was tastless and bland. I've worked it many Michelin establishments and been in hospitality 8+ years, should hopefully know now what a good plate of food consist of. Along with this we chose a bottle of wine, they didn't have it, then chose another and they didn't have that one ? How can you now have 2 bottles of wine on your menu ? ( The lady was good to however then give us a different alternative for the same price- thankyou but this still isn't the point! ) We left and refused to pay for or meal as it was a let down to what had a been such a great day. The hot pools are good, need some more lights outside in around to make it look better if you choose the twilight session. There is no electric car charging and bits around the hotel, like going in from the car park and the lifts just seem dirty. This place really needs a good revamp. Lastly how can you charge people $30pp per morning for breakfast!"

"It’s ok"

"Charging $320 for a $100 room is insane to me. The front desk guy was nice but very condescending. "

"The room was very clean and comfortable to stay for the night."

"Good location"

"We had the family room. Looks to be newly renovated with new fittings, rain shower head and card key entry. Good size for a family of 4."

"Great place"

"Nothing bad to say. Phenomenal bed. Awesome pressure on shower. Easy parking. Great location next to many restaurants. Staff were friendly. Wifi was reliable which was an issue else where on my trip on the Great Ocean Rd. "

"initially felt the welcome was tarred by treating the customer as wrong. However that staff member did apologise and went out of his way to assist with disability aid. Thanks for that. "