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"Excellent service, friendly and professional staff, room with scenic view"

"The location of this property directly in the lakefront was amazing and offered a beautiful view of the lake from the room. The facility is rather dated overall, but the room was clean and stocked with everything we needed for the stay. The parking lot was convenient and free. Another convenience was the hotel's location in front of the tour boat departure point. The only area of disappointment was that the building was very loud, and by 6am or so, we could hear all the activity around the building quite loudly, such as doors being opened and slammed shut. Perhaps this was because our room was in front of the pantry room (which I guessed was the kitchen?). Other than that, this was a good stay and a good value for the price."

"The moment we arrived, we were warmly welcomed by the staff. The service team is friendly and efficient. The room is fantastic. Bright and spacious. Amenities are good. Super clean. Very comfortable pillow. One of the best stays. "

"Very friendly and helpful staff. Property is very nicely designed, well executed and well managed. Overnight parking (valet) is relatively expensive for the spring season in the area."

"The attentiveness of the staff is impeccable. Location is good and bus stop is very near. From JR train station to MT Usu Ropeway is easy."

"With a car, moving around was not an issue. Room with great view of Mount Yotei and greenery of the golf course."

"We were overwhelmed with the value, amenities and everyone's attention. Great stay and we highly recommend."

"Clean and up-kept property. The room is spacious and beds are comfy. Up kept osen and pool ( maybe we are lucky as it is the end of skiing season). Good varieties buffet choices. Receptionists and butlers are welcoming and helpful. We loved the valet skiing services. The staff are so accommodating and helpful. Overall we all enjoyed our stay very much. We will keep coming back. "

"The hotel is well kept and maintained. Room is spacious. Osen is nice & clean. "