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"I would give this place 6 stars if I could. The hotel is so clean, on multiple occasions I had spotted staff members cleaning the elevator floor entrance. Every staff member that saw you would greet you, check if you needed anything. Our waking hours were all over the place, but any request we’d make at any hour (housekeeping, more water, toiletries etc) they were all responded to almost immediately. Once after breakfast, I had asked the reception for water, by the time I got upstairs, the bottles were there. The hotel has dates and tea in the lobby as soon as you enter. The location is so good, it’s on the north side of the mosque, you can enter the haram within seconds of leaving the hotel. We added breakfast as part of our reservation, best decision I’ve ever made. The hotel deserves 5 stars for the omelette alone. The food selection is very very big. The rooms were very clean. We booked a room with 2 twin beds even though we wanted a king (last minute booking), we put the beds together ourselves, we didn’t bother asking the staff, but the next time we stepped out, the hotel staff put the beds together properly including king sized sheets. This was very thoughtful and it makes you feel like you’re taken care of. Another note is we booked the hotel and went to check in 3 minutes later. And somehow, the rooms were ready for us. I was so impressed by this alone. Thank you for making our stay so wonderful "

"Excellent customer service, friendly and dedicated staff, and convenient distance to Masjid El Nabawy. "

"Anees Ahmed from P13 breakfast restaurant staff was great,He made my stay wonderful!! "

"Amazing"

"Fantastic service. Very close to haram and has a mall with food court within it. Very convenient."

"Great place if you are looking for accomodation around Haram. The shuttles are very frequent. The shuttles could get very crowded during prayer times and account for atleast 30 minutes to reach Masjid Haram"

"The best place I stayed in recommend if everybody to stay all the time. Make sure you book a month ahead of time and do it. Don’t do what I did. I tried to book a suite and on a sign the book and didn’t go through. It was a room with three beds and was three of us my mom, my dad and me so I had to upgrade when I got there, but it was a beautiful experience. "

"Amazing staff, easy check in and out, enough elevators, very close to the haram about a 4/5 minute walk. Clock tower is about 7/8 minutes away. Nice security and amazing WiFi service. Would definitely recommend, for umrah."

"Ok"