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"Great"

"Darling place. Close to Smith and great little breakfast in the am. Room was very cute with very comfortable bedding. I would totally recommend."

"We recently had the opportunity to stay at Hotel UMass in advance of an accepted students visit on campus. The communications we received from the hotel before our arrival were clear so we knew how to find the garage to know where to park. Hotel check-in went smoothly. Our room was clean, comfortable and well appointed. I loved the UMass themed decor on the beds. After a good night's sleep, we saw a beautiful view of campus outside our window. Breakfast was included and available in the lobby. Breakfast had simple offerings of cereals, pastries, bread, yogurt, and a make your own waffle station. Gluten free offerings were available. Dairy-free milk was also available. Upon check out, we were able to leave our car in the garage for the rest of the day, which was perfect while we checked out campus. "

"Room was very dirty, especially the bathroom which had mold all over the shower walls and ceiling, bathroom sink with sucky substance all over them, blood on the toilet, and the toilet paper had stain on it."

"The rooms were beautiful and the kitchen had everything needed. The staff was SUPER friendly also. My kids loved the pool and the hot tub but mainly the hot chocolate which was free. It's like they died and went to cocoa heaven藍 we will DEFINITELY be back to visit again. It was peaceful and quiet. Just what I needed. I recently lost my mom a week ago and I needed to be somewhere to get my mind right. And this resort provided that. We WILL be back.❤️"

"Nice, quite and friendly"

"I can’t say enough about this property. Absolutely beautiful, clean, staff was friendly. Only bad thing was the parking very limited if there’s an event."

"The room was clean and comfortable. We picked this particular hotel because of the hot tub and pool. The hot tub was out of service and the pool Was freezing cold. Breakfast in the morning was ok."

"Beautiful property! Top shelf employees, very helpful. There were some issues that the property had no control over but went above and beyond to fix the issue. Very impressive "