"As much as I liked my room's layout, the desk, the bed, the many wall outlets, and the city of Manchester, there are a number of things that tarnished the experience of staying at a&o Manchester City Centre. One big disappointment, which I assume was unusual, is that the fire alarm went off briefly in my room (in all the rooms, apparently) three of four times my second night and once my third afternoon. Because there are no phones in the hotel rooms nor is there any way to use one's own phone to call reception to find out what was wrong, many of us simply walked down the flights of stairs to ask; apparently the alarm disabled the elevators. The more I thought about it, the more I realized how big a safety hazard it is NOT to have a room phone linked to reception. There was simply no way of knowing there WASN'T a problem without heading downstairs (and upstairs). The other thing I noted was the lack of a water kettle to make coffee/tea in the rooms. In fact, there wasn't even a glass in the bathroom. Finally, and perhaps most damning: the breakfast was utterly mediocre. I was immediately sorry I had signed up for it in advance. I travel a lot and this was my first a&o experience. I wrote an email to customer service and got no response. Apparently this company is in the "wholesale" business and considers the experiences of any one traveler to be incidental. On this current UK trip I have stayed in Ibis, Mercure, and Premier hotels, all of which out-performed a&o."
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