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"Check in was quite slow and staff weren’t great. But everything else about the hotel was great. Breakfast staff wete fantastic "

"Everything was good "

"This is quite possibly the finest hotel service experience I have ever encountered. Yes, the grounds are lovely, the amenities are excellent, the place is spotless. But it was the people, the staff of this hotel, who left the biggest impression. To a person, they were kind, helpful, welcoming, and profoundly concerned with meeting my needs and being of assistance. Here’s an example: my travel companion was ill and needed more cough medicine. When I went to the concierge to ask where I might buy this particular formulation, she arranged to send a hotel staff member to fetch it for me, and I was only charged the cost of the medication. I especially enjoyed the afternoon high tea, usually held in the courtyard, which included music, sometimes dancing for entertainment, and occasionally a local artisan demonstrating their skill. I have a beautiful lac bangle bracelet as a souvenir. I cannot recommend this hotel more highly. SIX STARS! "

"The breakfast was limited but tasty . The overall stay was very good we even got upgraded to business class room . The only negative is the price of room service item , I got 2 plain roti for almost Rs300 and one cup of tea was more than Rs400"

"Top notch modern hotel with great "

"Dirty room, Halway: rests of food everywhere. Pool water cloudy. Not Sheraton worthy."

"The property amenities are not in line with modern day relaxing stays. Rooms are not equipped with some basic furniture and seating requirements. Need improvement."

"Great hotel. Staff could not have been more helpful Breakfast buffet for of choice Rooftop bar, restaurant and pool area lovely Main restaurant great selection Car service was super helpful particularly when going out to dinner Super quick to get to the airport from also which was a bonus"

"There were several major issues during our stay at this hotel. Food hygiene: Throughout our three-day stay, the breakfast area was overrun with flies. They were landing on food en mass and staying there, especially on the uncovered breads and pastries. After observing for nearly an hour, one staff member told another to “zap” the flies. No effort was made to replace or cover the contaminated food. This was extremely unhygienic and unappetizing. Food quality: We had dinner at the hotel on our first night. Compared to other places like the Taj and Oberoi, the food here was mediocre, especially considering the comparable price. I would strongly recommend exploring other dining options. Lack of flexibility and poor customer service: When our flights were cancelled due to the war, every other hotel we had booked in India — including Taj and Oberoi — offered refunds without issue. This hotel did not. They ignored our initial requests, then dragged out the process, wasting hours of our time. It became clear that they prioritized money over basic fairness or guest care. Because of this, we had to scramble to rebook flights so we wouldn’t lose the money spent on this reservation. I had assumed a smaller boutique hotel might be more understanding in difficult circumstances, but that was not the case here. Facilities: The swimming pool is extremely shallow — too shallow for our six-year-old to enjoy. Additionally, the pool area was full of mosquitos. Overall, I would stay away."