"The Miner’s Hotel sold me a room online through Hotels.com/Expedia at an hour on Friday evening when it was not feasible for me to actually reach the hotel and check into my room. I paid for that room fully in advance. I can understand that a small hotel has to close at night, but they should have removed the listing from external booking systems when it was no longer feasible for me to check me in.
There was nothing on the website through which I booked to indicate that their front office would close at 9 PM and that I would have no opportunity after 9:00 to enter the building. They made no effort to contact me or send me codes. I arrived at the hotel and there was no information and no number to call from outside. It’s a small hotel and they could’ve looked at the reservation system, and sent me an email or left me a note.
I know because I use Hotels.com, which is part of Expedia, that many small hotels internationally contact guests in advance, often suggesting an online check-in to speed the process upon arrival. Small hotels have access to contact customers before they arrive.
I sent several messages through Hotels.com. I was forced to go to a different hotel in Butte. The next day I wrote a message asking for a refund. The Miner’s Hotel has been completely unresponsive."
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