Hotel dekat Douai Hotel de Ville

"Mauvaise communication avec le propriétaire que j’ai dû relancer 3 fois et appeler pour obtenir ma facture. Peu professionnel, je me vois reprocher d’être passée pas Hotels.com et que c’est pour cela que la facture n’a pas été reçue malgré des sms de son épouse m’indiquant que la facture avait déjà été envoyée. Il aurait été pertinent de vérifier avant de me faire une réponse erronée, m’obligeant à les relancer, être ignorée et devoir les rappeler. On m’indique que cela ne fait que 10 jours mais...

"Conforme à la description."

"Superbe équipe efficace et aimable. situation agréable. "

"I had a weekend booked here with my daughter. While waiting to board Eurostar I received a message saying to call them regarding my booking. (Why didnt you ring me) anyway I rang and was told there is a problem with our room and we can't stay and there are no more rooms available and someone will call in 5 minutes. No one rang. We still boarded our train and went straight to the hotel and was greeted by lady who was not very helpful, I don't speak French, she didn't speak English so had to use...

"Chambre propre et moderne"

"Parfait pour ce que je voulais."

"L'accueil est sympathique et l'hôte propose chaque matin un petit-déjeuner maison. Les chambres sont décorées avec soin. Très bon rapport qualité-prix."

"The host was so kind and attentive. If you needed anything she would do her best to help. My husband and and I arrived early afternoon and didn't realize how long of a walk it would be to Vimy. The host has a friend who typically can taxi for cheap, like 15€, but her friend was unavailable so she offered to drive us for 10€, which was kind of her to do. Room was cozy and quiet and the breakfast was delicious. Note, it's not a bad walk from the train station, but if you have heavier/lots of bags...

"Schone kamer, grote afgesloten parkeerplaats, goed ontbijt"

"Apartment was clean and very welcoming with washing machine and drying rack for longer stays."

"We loved staying here. We had a lovely family room with separate space for the children. We were made very welcome and learnt a lot about the local area. We only stayed one night as it was an ideal stop point after crossing from the uk on our way further south. We would definitely come again and next time stay a few days to explore Arras and the surrounding area. Kind welcoming friendly. Clean lovely accommodation and a wonderful breakfast to send us in our way- can’t recommend it enough."

"Hôtel ibis prêt d un zoning commercial Possède un restaurant plats 15 eur . Chambres pas très grandes mais nous avons bien dormis."

"Poor welcome no explanation there was no lift so left us wandering around. Charged card overnight didn’t add anything at all so clearly broken but not out of order. Place was a mess on arrival there was a kids room behind reception, mess spilling out. Room was fine only complaint was very small towels for kids. Worst part was breakfast, couldn’t eat because of the amount of bar flies all over everything, plates were so dirty enough to turn your stomach off eating. Avoid!!"

"Le contraste avec une ville assez modeste !"