Downtown Crossing hotel guide. Best Western hotel in Downtown Crossing, Boston

"Phenomenal stay, will stay longer next time! Staff are very courteous and professional. Cleanliness 5/5. Will certainly return."

"Stayed for the Boston Marathon. Great location. Walking distance (25-30mins) to the Expo but you could use the subway if you preferred not walk. The financial district is quiet during the long holiday weekend so no disturbed sleep. Staff at the hotel were very helpful. Plenty of other runners also staying at the hotel. A good place to base yourself if you're going to take part in the Boston Marathon."

"Wonderful! Great location, clean rooms, friendly staff."

"Staff was great from the moment we entered the hotel. I was able to get early check in and the staff helped me with places to visit while in Boston. The room was clean and great view looking over the river. Breakfast was a little pricey although the food was great. Definitely recommend. It’s about 10-15 min Uber ride into downtown so easy to move around."

"We couldnt stay, but the hotel would not make any refund. We were due to run in the Boston marathon, but one of our group made a mistake on their ESTA application and we couldnt travel. We notified the hotel several weeks ahead and despite the high demand for accommodation the hotel were unsympathetic and wouldnt make any attempt to resell our rooms"

"The property is not disabled or family friendly. Only for backpackers. Literally just for people with backpacks, with no luggages, no wheelchair, no strollers. Don't be fooled by elevator note on their property details. Yes there is an elevator, but there ARE stairs at the lobby before you can get to the elevator. They have wheelchair lift but they said it is broken and we did not see them make an effort to fix it nor offer any help for the 3 nights we are in there. The faucet water is a joke. You turn it on just to get cold but the water is super hot, then sometimes super cold even you put it into hot. On the cleaning part, all they do is just change the bedsheets and towels. They don't vacuum or clean at all."

"My second stay here and I loved it. It's close to everything, great bar, restaurant and cafe right on the property. I loved the room, perfect for my needs. And the staff is all very kind and attentive. Will be staying again in the future!"

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"Great hotel"