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Ulasan untuk Grand Excelsior Hotel Deira

4 out of 5
Grand Excelsior Hotel Deira
Al Muteena Street, Deira, Dubai

Ulasan

7,0

Bagus

Penilaian 10 - Sangat Bagus. 67 dari 282 ulasan" "
Penilaian 8 - Bagus. 96 dari 282 ulasan" "
Penilaian 6 - Cukup Baik. 53 dari 282 ulasan" "
Penilaian 4 - Buruk. 35 dari 282 ulasan" "
Penilaian 2 - Sangat Buruk. 31 dari 282 ulasan" "

7,4/10

Kebersihan

7,4/10

Staf & layanan

6,8/10

Fasilitas

7,0/10

Kondisi & fasilitas properti

5,4/10

Ramah lingkungan

Ulasan

8/10 Bagus

Paiman

Tidak Disukai: Kondisi & fasilitas properti
Very old property. Super busy because of location and multiple night clubs inside the hotel. Elevator waiting time too long. Underground parking is a joke. Impossible to drive into the parking and every time someone has to inform the staff in the lobby so security opens the door for the parking. Having said that staff were lovely and kind.
Menginap 7 malam pada bulan Mei 2024

6/10 Cukup Baik

Nyeji

Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Traveler terverifikasi

Nothing grand about hotel stay away
Thw hotel name is Grand but nothing grand about this terrible hotel. Carpet and room smells diety. In 3 days stay we have to keep on complaining whole of our trip went in hotel staff fixing. Shame for hotels.com to advertise such patheic hotel which is not upto standard. Stay away for family
Menginap 3 malam pada bulan Desember 2023

4/10 Buruk

Brady

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

2/10 Sangat Buruk

Mohamed

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
To be honest i booked this hotel me my wife and my child 6 years old I been booked 2 bed king bed but i was reach there they give me 2 single bed and they ask me to buy another bed for 200 dirham if you convert it’s cost £44.5 a night I ask why they said what did you get online it’s not right this is business in Dubai and I was up set and I have no choice because I can’t afford that money after I share the bed my son this is my worst 3 nights in dubai
Menginap 3 malam pada bulan Desember 2023

2/10 Sangat Buruk

Moosa

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Not recommended
Worse hotel experience ever. Overall Poor service.
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 13 Des 2023
Dear Moosa,We are sorry to hear that you have had such a negative experience while staying with us.Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation, to remain this a one-time occurrence.Thank you for taking the time to share your feedback, please note that we take all reviews seriously and will use them in our continuous improvement efforts.We wish you all the best,The Management

2/10 Sangat Buruk

Aimy

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I want to start by saying that this was booked by Expedia and was meant to be with breakfast which I paid extra for but when the confirmation came it was without breakfast. It definitely did not mention that it was 3PM check in time because had I known this prior to my arrival I would not have booked this property. Our flight was an early morning one and when we arrived they told us that we couldn’t check in until 3PM nor did they have “any available rooms” that we could purchase even though we should have been a complimentary one seeing as we were leaving at midnight the night we was leaving. The staff did not care that we had just got off a flight and made us sit in the waiting area for number of hours before we finally got our room. They wouldn’t declare the difference in price for with or without breakfast and had no idea how it could have happened. There was many other people in similar situations as a lot of them were in the waiting area.. check out time is also early so need to bear that in mind. Room card kept not working so daily had to go downstairs to make it work again. Terrible experience not sure how this is a 4* hotel.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 13 Des 2023
Dear Aimy,Thank you for taking the time to share your feedback following your stay at Grand Excelsior Hotel Deira.Please accept our sincere apologies for the not so good experience while staying with us. Please be advised that we have noted all the points that you've highlighted to us and we assure you that we will investigate this internally and will take an immediate action to where it is needed.We hope that this will not hinder you to stay with us again the near future.Best wishes,The Management

2/10 Sangat Buruk

khalid

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 6 malam pada bulan November 2023
Tanggapan dari Management pada tanggal 13 Des 2023
Dear Khalid,Thank you for visiting us at Grand Excelsior Hotel Deira.It is our pleasure to have you as our guest and we hope we achieved our goal of making your stay memorable.We look forward to welcoming you back again soon.Thanking you,The Management

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Jhoana pada tanggal 22 Nov 2023
Dear Valued Guest,Thank you for visiting us at Grand Excelsior Hotel Deira.It is our pleasure to have you as our guest and we hope we achieved our goal of making your stay memorable.We look forward to welcoming you back again soon.Thanking you,The Management Grand Excelsior Hotel Deira T: +971 (0)4 2688888P.O. Box 5772, Al Muteena Street, Deira, Dubai, UAE

6/10 Cukup Baik

Adlan

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Not a good hotel.. I expected better
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Jhoana pada tanggal 22 Nov 2023
Dear Adlan,We are sorry to hear that you have had such a negative experience while staying with us.Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation, to remain this a one-time occurrence.Thank you for taking the time to share your feedback, please note that we take all reviews seriously and will use them in our continuous improvement efforts.We wish you all the best,The Management Grand Excelsior Hotel Deira T: +971 (0)4 2688888P.O. Box 5772, Al Muteena Street, Deira, Dubai, UAE

10/10 Sangat Bagus

Navid

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Priset, och service va jätte bra speciellt Eman från receptionen och kundtjänst ansvarig för hotellet Båda har alltid varit hjälpsam Tack
Menginap 3 malam pada bulan Mei 2023
Tanggapan dari Sanjay pada tanggal 31 Mei 2023
Dear Navid,We would like to thank and express our gratitude to you for sharing your wonderful feedback.It’s our pleasure to have you as our guest and we look forward to welcoming you back again soon.Wishing you all the best,Sanjay LuthraCluster Director Grand Excelsior Hotel Deira

10/10 Sangat Bagus

Abdinur

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Coming back from COVID long closure they are doing well.
Menginap 3 malam pada bulan Mei 2023
Tanggapan dari Sanjay pada tanggal 8 Mei 2023
Dear Abdinur,Thank you for visiting us at Grand Excelsior Hotel Deira.It is our pleasure to have you as our guest and we hope we achieved our goal of making your stay memorable.We look forward to welcoming you back again soon.Thanking you,Sanjay LuthraCluster Director Grand Excelsior Hotel Deira

8/10 Bagus

San Sang

Disukai: Staf & layanan
Menginap 8 malam pada bulan Februari 2023
Tanggapan dari Sanjay pada tanggal 20 Mar 2023
Dear San Sang,We really appreciate you taking the time to share your rating with us following your recent stay at Holiday International Hotel.We look forward to seeing you again soon.Kind regards,Sanjay LuthraCluster Director Grand Excelsior Hotel Deira

6/10 Cukup Baik

Nicole

Disukai: Kebersihan, staf & layanan, fasilitas
Location and staff
Menginap 10 malam pada bulan Februari 2023
Tanggapan dari Sanjay pada tanggal 20 Mar 2023
Dear Nicole,Thank you so much for sharing your experience with us. We hope to see you again soon.Wishing you all the best,Sanjay LuthraCluster Director Grand Excelsior Hotel Deira

2/10 Sangat Buruk

Jumoke Gbemisola Mary

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
What you see on Expedia's website is not it! It's a low budget hotel with very dirty room's and bathrooms. You would have call multiple times for the cleaning and for clean cups! No it's nothing to write about and they do not use Expedia! Expedia is a thief!!
Menginap 7 malam pada bulan Agustus 2022

2/10 Sangat Buruk

Marlene

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The property was shabby and unclean. I didcovered a cockroach in my bedroom and developed a rash on my leg where I was bitten by something.
Menginap 8 malam pada bulan Agustus 2022

2/10 Sangat Buruk

Rubin Andrews

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The overall cleaniness and the attitude of the staff.
Menginap 2 malam pada bulan Juli 2022

8/10 Bagus

Amandeep

Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Staff were totally unprofessional we called for towels 10 times no one was response back to us.
Menginap 1 malam pada bulan Juli 2022

2/10 Sangat Buruk

Abdallah

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2022

8/10 Bagus

BALOCH SHAH

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
good
Menginap 5 malam pada bulan Februari 2022

10/10 Sangat Bagus

Abdinur

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Location
Menginap 1 malam pada bulan Februari 2022

6/10 Cukup Baik

CONOR

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Look elsewhere
Not impressed at all with the service at this hotel. Alot of the staff were definitely not attentive nor concerned with the service provisioned. Facilities aged and poorly kept. Currency exchange non existneent - told no cash! Worst, very noisy into earlly hour's and on last night what sounded like a massive riot occurred around 4 am. Never bothered to ask as staff didnt care much on arrival.
Menginap 3 malam pada bulan Februari 2022

4/10 Buruk

Zahir

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very rude and abrupt staff, not very helpful at all. Will definitely not be staying afain.
Menginap 3 malam pada bulan Februari 2022

6/10 Cukup Baik

Abdulla

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Very average
The room smelt of damp and there were no towels. The only good thing about the hotel was the bed that’s all. I wouldn’t come back again though.
Menginap 2 malam pada bulan Februari 2022

2/10 Sangat Buruk

Ade

Menginap 1 malam pada bulan Desember 2021
Tanggapan dari Joseph pada tanggal 5 Jan 2022
Dear Valued Guest, Thank you for taking the time to express your thoughts and concerns. Please accept our sincere apologies for falling short of your expectations. Rest assured that the issues you have raised have been documented and will be forwarded to the appropriate departments for necessary actions. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. Once again, thank you for staying with us and we all hope to have an opportunity to serve you again on your next future visit. Sincerely,

6/10 Cukup Baik

Shinichi, Kamakura

Menginap 1 malam pada bulan Desember 2021

6/10 Cukup Baik

Shinichi, Kamakura

Traveler bisnis
Disukai: Staf & layanan
DXB空港に近く良かった！ホテルの周りにローカルfood店、スーパー、ATMなどあり利便性が良かった。ホテル内に4つくらいのナイトクラブ、カラオケ店があり、お酒も可‼️とても良い。
Menginap 5 malam pada bulan Desember 2021
Tanggapan dari Joseph pada tanggal 5 Jan 2022
Dear Valued Guest, Thank you for your wonderful review on your recent stay at Grand Excelsior Hotel Deira. We were pleased to read that you had an overall pleasant stay at our hotel, and our great team created a wonderful experience for you. We look forward to welcoming you soon.

4/10 Buruk

RICKY LIH HORNG

Disukai: Fasilitas
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 6 malam pada bulan November 2021

6/10 Cukup Baik

wali

Das Hotel war gut
Menginap 4 malam pada bulan Desember 2021
Tanggapan dari Joseph pada tanggal 5 Jan 2022
Dear Valued Guest, Thank you for taking the time to express your thoughts and concerns. Please accept our sincere apologies for falling short of your expectations. Rest assured that the issues you have raised have been documented and will be forwarded to the appropriate departments for necessary actions. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. Once again, thank you for staying with us and we all hope to have an opportunity to serve you again on your next future visit. Sincerely,

8/10 Bagus

Mustafe

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Perfect for a couple
Very nice hotel with a lot of competent personnel that helped us with everything we needed. I recommend this highly!
Menginap 10 malam pada bulan November 2021
Tanggapan dari Ankita Gohil pada tanggal 31 Jan 2022
Dear Sir/Madam, Greetings from Grand Excelsior Hotel Deira! Thank you for choosing our hotel for your visit! We would request you to review about your stay experience on Trip advisor as well. Looking forward to welcoming you back. Best Regards Reservation

2/10 Sangat Buruk

Shaikh

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
The receptionist was very rude, I have seen so much rudeness while checking in at a Hotel . This year I have spend 37 nights on different hotels
Menginap 2 malam pada bulan Desember 2021
Tanggapan dari Joseph pada tanggal 5 Jan 2022
Dear Valued Guest, Thank you for taking the time to express your thoughts and concerns. Please accept our sincere apologies for falling short of your expectations. Rest assured that the issues you have raised have been documented and will be forwarded to the appropriate departments for necessary actions. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. Once again, thank you for staying with us and we all hope to have an opportunity to serve you again on your next future visit. Sincerely,

8/10 Bagus

SAIFDDIN

Bepergian dalam rombongan
Disukai: Staf & layanan, kondisi & fasilitas properti
جيد نوعا ما
اقامة لا بأس بها
Menginap 4 malam pada bulan November 2021

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Receptionists very friendly and provide good service. Furnitures, doors, all very old and don't work well
Menginap 5 malam pada bulan Oktober 2021
Tanggapan dari Ankita Gohil pada tanggal 3 Des 2021
Dear Sir/Madam, Greetings from Grand Excelsior Hotel Deira! Thank you for choosing our hotel for for your stay!. Looking forward to welcome you back. Best Regards Reservation

10/10 Sangat Bagus

EMAD

Menginap 1 malam pada bulan Oktober 2021

2/10 Sangat Buruk

murisa

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 6 malam pada bulan Juni 2021
Tanggapan dari Joseph pada tanggal 5 Jan 2022
Dear Valued Guest, Thank you for taking the time to express your thoughts and concerns. Please accept our sincere apologies for falling short of your expectations. Rest assured that the issues you have raised have been documented and will be forwarded to the appropriate departments for necessary actions. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. Once again, thank you for staying with us and we all hope to have an opportunity to serve you again on your next future visit. Sincerely,

4/10 Buruk

mohammed

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Mei 2021
Tanggapan dari Ankita pada tanggal 4 Jun 2021
Dear Sir/Madam, Greetings from Grand Excelsior Hotel Deira! Thank you for choosing our hotel for your stay! We have noted your feedback and will take it forward to our concerned team for improvement in respective areas. Looking forward to welcome you back. Best Regards Reservation

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Location was good. Bed was comfortable. Reception has no idea what is going on. They asked me to pay them when I was checking out. I said I booked through Expedia and showed confirmation but they still insisted that they have not received payment and I should follow up with Expedia. The staff has no idea what's going on. I'm still here and they are trying to figure out their payment.
Menginap 1 malam pada bulan April 2021
Tanggapan dari GEHD pada tanggal 29 Apr 2021
Dear Valued Guest, Thank you for taking the time to express your thoughts and concerns. Please accept our sincere apologies for falling short of your expectations. Rest assured that the issues you have raised have been documented and will be forwarded to the appropriate departments for necessary actions. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. Once again, thank you for staying with us and we all hope to have an opportunity to serve you again on your next future visit. Sincerely,

10/10 Sangat Bagus

Jennifer

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Maret 2021
Tanggapan dari Ankita pada tanggal 27 Apr 2021
Dear Valued Guest, Thank you for your wonderful review on your recent stay at Grand Excelsior Hotel Deira. We were pleased to read that you had an overall pleasant stay at our hotel, and our great team created a wonderful experience for you. We look forward to welcoming you soon.

10/10 Sangat Bagus

Abdulkadir

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2021

10/10 Sangat Bagus

Zulfiqar, London

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff very extremely friendly and professional, especially Farhan. Service was good and the food great
Menginap 4 malam pada bulan November 2020

10/10 Sangat Bagus

AsadHameed, London UK

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
First time stayed in this place truly liked it due to location and vibrancy. Near to historical attractions.
Menginap 8 malam pada bulan Februari 2020
Tanggapan dari Marlou pada tanggal 22 Jul 2020
Dear Mr. Hameed, Greetings from Grand Excelsior Hotel Deira! We thank you for your message and giving us an excellent reviews 5 out 5 score during your stay in our hotel. We are grateful to know that your stay was memorable experienced because you were convenient and comfortable with the accessibility of the place. Thank you once again for your kind feedback and we look forward to welcome you again in Grand Excelsior Hotel Deira. Best regards, Marlou Urot Director of Sales

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 7 malam pada bulan Maret 2020

10/10 Sangat Bagus

Abdulkadir

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Damir Kartal General Manager pada tanggal 23 Mar 2020
Dear Mr. Abdulkadir, Thank you for your kind review. It's a pleasure to know that you had a pleasant stay at Grand Excelsior Hotel Deira. Please feel free to contact me at any time and we will make sure that your next stay will be as pleasant as a previous one We are looking forward to welcoming you back Best Regards,

8/10 Bagus

Karim

Traveler bisnis
Disukai: Staf & layanan, kenyamanan kamar
Correct
Hotel correct, pas très loin du métro.
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Marketing Executive pada tanggal 9 Mar 2020
Dear Karim Thank you for your wonderful review on your recent stay at Grand Excelsior Hotel Deira. We were pleased to read that you had an overall pleasant stay at our hotel, and our great team created a wonderful experience for you. We look forward to welcoming you soon.

2/10 Sangat Buruk

Khalid, Khartoum.

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I like nothing there. I have noticed the staff need serious training on customer service and satisfaction. They need to be trained how to talk to the guest in a professional way. If you were looking for a quiet hotel. DON'T go there
Menginap 4 malam pada bulan Februari 2020
Tanggapan dari Guest Relation Manager pada tanggal 17 Feb 2020
Dear Mr , Khaled We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are sorry that we were not able to deliver up to your expectations on this day especially with the customer service you received and service you received from our staff. We will forward your comment to the concerned department for the future action We would like to reassure that it will never happen again and we will make sure that you next stay will be pleasant with us We are looking forward to welcoming you back to Grand Excelsior Hotel Deira hopefully soon Best Regards,

6/10 Cukup Baik

Christina

Mycket flygtrafik som låter
Menginap 3 malam pada bulan Januari 2020
Tanggapan dari Guest Relation Manager pada tanggal 17 Feb 2020
Dear Christina Thank you for taking the time to review our hotel ,It is always good to know that our guests leave our hotel completely satisfied, we are sorry to hear your feedback about the Air traffic, we are trying to do our best to serve the quest but our hotel is so near from the Airport we would to apologize for any disturbance looking forward to having you stay with us on your next visit to Dubai.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room had a mildew smell. Everything else was very good.
Menginap 10 malam pada bulan Januari 2020
Tanggapan dari Marketing Executive pada tanggal 1 Mar 2020
Thank you for taking the time to write us your feedback. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are sorry that we were not able to deliver up to your expectations on this day especially with the room smell, Thank you so much for your kind words. We are happy you enjoyed your stay with us, and look forward to welcoming you back very soon!

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari The Management pada tanggal 9 Feb 2020
Dear Guest, Thank you so much for your high score to Grand Excelsior Hotel, Deira We are looking forward to welcoming you back soon Best Regards

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan
Checking in staff needs more training. Front desk is a mix bag of tight and wrong information. Poor communication between staff. Staff do make up statements to cover up lack of info. Poor organisation at breakfast hall. No one guides you to a table. Once you get up to get more food your seat will go. There is no one to organise the chaos. I found staff just standing there not bothered. Most rooms needs updating. Good locations very courteous door staff.
Menginap 3 malam pada bulan Januari 2020
Tanggapan dari Guest Relation Manager pada tanggal 17 Feb 2020
Dear Guest. thank you for your feedback. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are sorry that we were not able to deliver up to your expectations on this day , specially.with the staff at the Resturant we will send your comment to the concern department , we are sorry and we apologize for unconditional event we will do our best to make sure your next visit will be satisfied , and we look forward to see you soon in our Hotel , Grand Excelsior Hotel so you can see that your comment was concerned , Once again, many thanks for your review and we do apologize and regret that this impacted your stay at our hotel. Sincerely,

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything was okay nice and clean hotel Good service
Menginap 3 malam pada bulan Januari 2020
Tanggapan dari Marketing Executive pada tanggal 1 Mar 2020
Dear Guest Thank you for your wonderful review on your recent stay at Grand Excelsior Hotel Deira. We were pleased to read that you had an overall pleasant stay at our hotel, and our great team created a wonderful experience for you. We look forward to welcoming you soon.