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Mercure Dubai Barsha Heights Hotel Suites And Apartments

4.0 star property
Suburban hotel with free valet parking and health club

Choose dates to view prices

Located near Mall of the Emirates, Mercure Dubai Barsha Heights Hotel Suites And Apartments offers an upscale retreat with a poolside bar and international cuisine at Day and Night restaurant. Guests enjoy a sauna, steam room, health club, and on-site shopping during their stay.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Room service
  • Gym
The current price is Rp2.277.990
Rp2.858.456 total
includes taxes & fees
4 Dec - 5 Dec

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for One-Bedroom Suite City View Twin Bed with Free Shuttle Beach Transfer, Next to Metro Station

One-Bedroom Suite City View Twin Bed with Free Shuttle Beach Transfer, Next to Metro Station | 1 bedroom, minibar, in-room safe, individually furnished

One-Bedroom Suite City View Twin Bed with Free Shuttle Beach Transfer, Next to Metro Station

8.8 out of 10
Excellent
(6 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Smart TV
Separate bedroom
  • 61 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for One-Bedroom Suite Skyline View Twin Bed with Free Shuttle Beach Transfer, Next to Metro Station

Exterior

One-Bedroom Suite Skyline View Twin Bed with Free Shuttle Beach Transfer, Next to Metro Station

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Smart TV
Separate bedroom
  • 61 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for One-Bedroom Suite City View King / Twin Bed with Free Shuttle Beach Transfer, Next to Metro Station

One-Bedroom Suite City View King / Twin Bed with Free Shuttle Beach Transfer, Next to Metro Station | 1 bedroom, minibar, in-room safe, individually furnished

One-Bedroom Suite City View King / Twin Bed with Free Shuttle Beach Transfer, Next to Metro Station

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Smart TV
Separate bedroom
  • 61 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for One-Bedroom Suite Skyline View King Bed with Free Shuttle Beach Transfer, Next to Metro Station

1 bedroom, minibar, in-room safe, individually furnished

One-Bedroom Suite Skyline View King Bed with Free Shuttle Beach Transfer, Next to Metro Station

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Smart TV
Separate bedroom
  • 61 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Two-Bedrooms Suite City View, Free Shuttle Beach Transfer, Next to Metro Station

1 bedroom, minibar, in-room safe, individually furnished

Two-Bedrooms Suite City View, Free Shuttle Beach Transfer, Next to Metro Station

7.8 out of 10
Good
(7 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Smart TV
Separate bedroom
  • 105 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Two-Bedrooms Suite Skyline View, Free Shuttle Beach Transfer, Next to Metro Station

1 bedroom, minibar, in-room safe, individually furnished

Two-Bedrooms Suite Skyline View, Free Shuttle Beach Transfer, Next to Metro Station

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Smart TV
Separate bedroom
  • 105 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for One-Bedroom Apartment City View Twin Bed with Free Shuttle Beach Transfer, Next to Metro Station

1 bedroom, minibar, in-room safe, individually furnished

One-Bedroom Apartment City View Twin Bed with Free Shuttle Beach Transfer, Next to Metro Station

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Smart TV
Separate bedroom
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for One-Bedroom Apartment Skyline View Twin Bed, Free Shuttle Beach Transfer, Next to Metro Station

1 bedroom, minibar, in-room safe, individually furnished

One-Bedroom Apartment Skyline View Twin Bed, Free Shuttle Beach Transfer, Next to Metro Station

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Smart TV
Separate bedroom
  • 1 bedroom
  • Partial sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for One-Bedroom Apartment City View King/Twin Bed with Free Shuttle Beach Transfer Next to Metro Station

1 bedroom, minibar, in-room safe, individually furnished

One-Bedroom Apartment City View King/Twin Bed with Free Shuttle Beach Transfer Next to Metro Station

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Smart TV
Separate bedroom
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for One-Bedroom Apartment Skyline View King/Twin Bed, Free Shuttle Beach Transfer, Next to Metro Station

1 bedroom, minibar, in-room safe, individually furnished

One-Bedroom Apartment Skyline View King/Twin Bed, Free Shuttle Beach Transfer, Next to Metro Station

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Smart TV
Separate bedroom
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Two-Bedrooms Apartment City View, Free Shuttle Beach Transfer, Next to Metro Station

1 bedroom, minibar, in-room safe, individually furnished

Two-Bedrooms Apartment City View, Free Shuttle Beach Transfer, Next to Metro Station

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Smart TV
Separate bedroom
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 Double Bed and 2 Single Beds

View all photos for Two-Bedrooms Apartment Skyline View, Free Shuttle Beach Transfer, Next to Metro Station

Two-Bedrooms Apartment Skyline View, Free Shuttle Beach Transfer, Next to Metro Station | 1 bedroom, minibar, in-room safe, individually furnished

Two-Bedrooms Apartment Skyline View, Free Shuttle Beach Transfer, Next to Metro Station

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Smart TV
Separate bedroom
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 6
  • 1 Double Bed and 2 Single Beds

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About the area

Map
Sheikh Zayed Road, Dubai, Dubai, 500300

What's nearby

  • Mall of the Emirates - 3 min drive - 3.3 km
  • Dubai Marina Mall - 3 min drive - 4.9 km
  • Marina Beach - 5 min drive - 5.3 km
  • Souk Madinat Jumeirah - 6 min drive - 4.6 km
  • Burj Al Arab - 6 min drive - 6.6 km

Getting around

  • Dubai Internet City Station - 1 min walk
  • Dubai (DWC-Al Maktoum Intl.) - 32 min drive

Restaurants

  • ‪The Exit Sports Bar - ‬3 min walk
  • ‪Burger King - ‬2 min walk
  • ‪Costa Coffee - ‬4 min walk
  • ‪Day And Night - ‬1 min walk
  • ‪The Noodle House - ‬10 min walk

About this property

Mercure Dubai Barsha Heights Hotel Suites And Apartments

Upscale family-friendly hotel near Mall of the Emirates
A poolside bar, a free food/drink shopping service and a terrace are just a few of the amenities provided at Mercure Dubai Barsha Heights Hotel Suites And Apartments. For some rest and relaxation, visit the sauna or the steam room. The on-site international cuisine restaurant, Day and Night, offers breakfast, lunch, dinner and children's meals. Enjoy the health club, as well as activities such as racquetball/squash. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as shopping on-site and a coffee shop/cafe.
You'll also find perks such as:
  • An outdoor pool and a children's pool, along with sunloungers and a lifeguard on site
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), airport pick-up service (surcharge) and an electric car charging station
  • Supervised childcare (surcharge), a 24-hour front desk and a porter/bellboy
Room features
All 320 individually furnished rooms offer comforts, such as 24-hour room service and fireplaces, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Rainfall showers, eco-friendly toiletries and separate baths/showers
  • 45-inch Smart TVs with premium channels
  • Balconies, separate sitting areas and separate dining areas

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8.4 out of 10, Very good, 884 reviews
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Rp3.492.997 total
includes taxes & fees
16 Nov - 17 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour airport pick-up shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AED 75 for adults and AED 37.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Cafe Social
  • Day and Night
  • Exit Bar

Things to do

  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Health club
  • Outdoor pool
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Separate in-room dining area
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 1,023 square feet of conference space
  • 24-hour business centre
  • 8 meeting rooms
  • Computer station

Outdoors

  • Garden
  • In a regional park
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Bathroom emergency pull cord
  • Front entrance ramp
  • Handrails in stairways (102 centimetre high)
  • Lift (102 centimetre wide door)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (102 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 100% renewable energy
  • 41 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Separate dining area
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Fireplace
  • Free local calls
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AED 120.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AED 500 per accommodation, per stay
  • A tax is imposed by the city: AED 15.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 15.00 for the first bedroom per night, and increases by AED 15.00 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately AED 75 for adults and from AED 37.50 for children
  • Airport shuttle fee: AED 350 per vehicle
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 120.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses a grey water recycling system
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Mercure Hotel Apartments Barsha Heights
Mercure Dubai Barsha Heights
Mercure Barsha Heights
Mercure Suites Dubai Barsha Heights
Mercure Dubai Barsha Heights Hotel Suites Apartments
Mercure Dubai Barsha Heights Hotel Suites And Apartments Hotel
Mercure Dubai Barsha Heights Hotel Suites And Apartments Dubai

Frequently asked questions

Does Mercure Dubai Barsha Heights Hotel Suites And Apartments have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 7:00 PM.

How much does it cost to stay at Mercure Dubai Barsha Heights Hotel Suites And Apartments?

As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at Mercure Dubai Barsha Heights Hotel Suites And Apartments on 4 Dec 2025 start from Rp2.277.990, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Dubai Barsha Heights Hotel Suites And Apartments pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Dubai Barsha Heights Hotel Suites And Apartments?

Self-parking and valet parking are free at this property.

What time is check-in at Mercure Dubai Barsha Heights Hotel Suites And Apartments?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Dubai Barsha Heights Hotel Suites And Apartments?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Mercure Dubai Barsha Heights Hotel Suites And Apartments provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel. A fee of AED 350 per vehicle applies.

Where is Mercure Dubai Barsha Heights Hotel Suites And Apartments located?

This family-friendly Dubai hotel is located in a regional park, within 2 mi (3 km) of Jebel Ali Race Course, Al Sufouh Beach and Emirates Golf Club. Al Barsha Pond Park and Palm Jumeirah Mall are also within 3 miles (5 km). Dubai Internet City Station is only a 2-minute walk and Knowledge Village Tram Stop is 25 minutes.

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Mercure Dubai Barsha Heights Hotel Suites And Apartments Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 168 out of 402 reviews
Rating 8 - Good. 122 out of 402 reviews
Rating 6 - Okay. 45 out of 402 reviews
Rating 4 - Poor. 29 out of 402 reviews
Rating 2 - Terrible. 38 out of 402 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Wijdan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice receptionists
Stayed 3 nights in Jun 2025

8/10 Good

Ismaila Bolanle

Liked: Cleanliness, staff & service, property conditions & facilities
Abdallah in concierge was exceptional but a staff at the swimming pool was being funny. Rooms are clean but had to ask for towels and tissues. Overall, I’ll consider going back.
Stayed 6 nights in Sep 2025

10/10 Excellent

ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anand, raqeeb and Elizabeth have made our stay more than welcome here at mercure. Ill be back because of them
Stayed 8 nights in Aug 2025

8/10 Good

HANY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good stay and friendly staff
Stayed 8 nights in May 2025

10/10 Excellent

NATSANET GHEBRESELASIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very clean and comfort but the food should have more variety.
Stayed 13 nights in Jul 2025

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent suite for families with kids
Stayed 1 night in Jun 2025

10/10 Excellent

Sourav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely maintained with extremely helpful staff at all levels. Would definitely love to come back & stay again
Stayed 3 nights in May 2025

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent attention under the leadership of Very attentive and focused to provide the best service to their guests. Thank youI will be back again
Stayed 3 nights in Mar 2025

2/10 Terrible

Moazam

Disliked: Amenities, property conditions & facilities
Air conditioning was not working for 2 days and nights in the month of July with temperature of 45 degrees. Hotel room were so hot. WiFi does not work properly, comes and goes.
Stayed 8 nights in Jun 2025

10/10 Excellent

Lila

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is conveniently located just steps from the Dubai metro, which makes it very convenient. The rooms were very clean, and every day they left us bottles of water. The housekeeper was very attentive to my room, 3006, which had an incredible view from the 30th floor.
Stayed 2 nights in Mar 2025

10/10 Excellent

Shahnaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean modern spacious, very helpful friendly staff
Stayed 5 nights in Aug 2024

6/10 Okay

Savas

Disliked: Cleanliness
Daily cleaning is not good.
Stayed 3 nights in Feb 2025

4/10 Poor

Salah Ali

Disliked: Cleanliness, staff & service, amenities
Very dirty with a few stuff it is really two start hotel
Stayed 1 night in Jun 2024

8/10 Good

Shakil

Liked: Cleanliness, property conditions & facilities, room comfort

great, not enough elevators

All good, really good but, but the lifts are a disaster, there were crowds and it could take 20 minutes from the 40th floor to the Ground floor
Stayed 4 nights in Oct 2024

2/10 Terrible

Amin

Disliked: Staff & service, property conditions & facilities, room comfort
Awful service, busy elevator , awful room service
Stayed 1 night in Apr 2024

8/10 Good

Mazen

Liked: Staff & service
Disliked: Cleanliness
Organised well. Only one
Stayed 7 nights in May 2023

2/10 Terrible

Osman

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is generally ok, neverthless, the management has no point to help their clients, i informed them thatbi was going to check out 1 day earlier, at least 2 days ago since my programme was changed but they charged me for full stay for no reason, since they got my credit card details..
Stayed 6 nights in Sep 2024

6/10 Okay

Funke

Disliked: Cleanliness, property conditions & facilities
The hotel is next to the train station. House cleaning is barely minimum - linens were not changed daily and towels looked depressed and worn.The facility needs some facelift.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness
Swimming pool was maintained and i cluldnt got noticed before booking. Trash can in my bathroom was noy cleaned ever.
Stayed 3 nights in Sep 2024

2/10 Terrible

AYUMI

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Late at night on the last day, fixing a water leak from the bathroom ceiling was not very pleasant. This happened after I changed rooms a few days after checking in. This was the first time I had such an inconvenient stay in Dubai. It was Sad.
Stayed 12 nights in Aug 2024

4/10 Poor

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AVOID AVOID AVOID

Extremely busy with limited lift, sometimes waited 15-20 minutes for lift service. Busy pool and gym, staff don’t acknowledge guest, reception staff useless and unfriendly. Parking is an absolute nightmare, apartments have no day light, limited TV channels, reception area ALWAYS very busy, kitchen in the apartment has limited kitchen utensils, rooms are very small and feel cramped. housekeeping is lazy don’t want to clean, only person from housekeeping good was Vinod who actually cleaned our room twice in our 3 weeks stay and wasn’t lazy. All converge staff complain about the hotel, too many rooms not many staff. I would AVOID THIS HOTEL!!!!!!!
Stayed 12 nights in Oct 2024

6/10 Okay

Naveen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed for 4 nights with my family and a baby. The room looked good initially, but on further inspection we saw that it was really not clean at all especially for a baby. The couch was extremely dirty and many spots, the counter tops/sinks were stained and dirty. We found trash from previous guests under the living room center table and hair stuck to bathroom wall. It would take forever to connect to house keeping, and for anyone to actually bring us anything we requested for (extra water, towels, cutlery etc). We had the manager come in and inspect with us and assured us everything will be cleaned, but we were not very happy with the stay overall. Keep in mind, there are over 1000 rooms, so room service requests can take a long time. Few positives are location is convenient, close proximity to the station stop and 24 hr shop. Overall, not the best experience for us.
Stayed 4 nights in Nov 2024

6/10 Okay

Fathima

Disliked: Staff & service, property conditions & facilities
The hotel is located closer the metro. The check in wasnt smooth. Had to spend two hours as they did not have a clue of the payements. Staff kept saying different things about payement. This shows they had no communication with expedia. The cleanliness wasnt great. They need to improve in this. When you was your face the water splashes behind the basin. We had to use a towel to stop the water getting to the back. We paid for a suite but the balcony wasnt available the doors were locked as the glass was brocken.
Stayed 10 nights in Jul 2024

6/10 Okay

Katia

Liked: Staff & service
The hotel room was a very old style room, it needs a great deal of renovation. The wardrobe did not close, there was an unpleasant smell in the room because of the old filters of air conditioner. The plugs to charge the mobile phone was with a non european adapter and when I called the indicated number “0” for assistance, i was told I need to go to the supermarket to buy one. Imbarassing. The kitchen was not well equipped at all, we were in 3 and had only one knife and one spoon and a couple of plates and two glasses. All placed on an old rusty cupboard. The furtinure has a lot of dirty spots as well all the curtains. Being a family of 3 we were given a suite with only one bed. However I booked and payed for 3 adults. Calling “0” for assistance was not helpful at all, I was told to pay for an extra bed. My small advice, never call “0”, go straight away to the reception on ground floor for any solution. The reception sent us someone to place and extra bed and gave us one adapter (the other we bought, being in 3 we have more than one gadget to charge). General impression was not great however. Though, I’m thankfull to a Diana who helped us at the reception desk to solve our issues. At the check out the reception sent a person to check if all was ok with the room. In 15 years of travelling experience, I faced this for the first time. A bit humiliating, sincerely, it was difficult to worsen the conditions of the room. The position of the hotel is 20 steps from the metro, a plus.
Stayed 3 nights in May 2025

2/10 Terrible

Suhail

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a Prestige Suite Room 3120. There was nothing prestige about it. The room was dusty, floors were not clean, sofas, rugs, and tables were stained, both bathrooms had no hand soap, had to beg and wait for room essentials such as body towels, water from the shower was leaking out towards the toilet and sink, service was very slow (had to wait 30-45 minutes for towels and iron/ironing board), they would remove used towels from the room during service and never replace them, the lifts were not working (my wife was stuck in an elevator between two floors for at least 30 minutes), light bulbs in the room were burned out and never replaced even after bringing it to the attention of the service staff, on the last day of our stay there was no hot water in the sink or shower, apparently a water pipe broke on the 9th floor, and many things in the room were loose and/or broken. The only positive of this hotel is the grand breakfast buffet and the Metro being within walking distance. My family and I did not enjoy our stay. This is supposed to be a 4 star hotel. Nothing is of 4 star worth. I would not recommend this hotel even if they offered me free stays.