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Ulasan untuk SureStay Hotel by Best Western Wenatchee

2.5 out of 5
SureStay Hotel by Best Western Wenatchee
580 Valley Mall Parkway, East Wenatchee, WA

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 300 dari 708 ulasan" "
Penilaian 8 - Bagus. 258 dari 708 ulasan" "
Penilaian 6 - Cukup Baik. 104 dari 708 ulasan" "
Penilaian 4 - Buruk. 32 dari 708 ulasan" "
Penilaian 2 - Sangat Buruk. 14 dari 708 ulasan" "

8,6/10

Kebersihan

8,8/10

Staf & layanan

8,0/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

James

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy check-in, ideal location close to everything in town!
Menginap 2 malam pada bulan April 2024

6/10 Cukup Baik

Dustin

Bepergian bersama teman
Disukai: Staf & layanan
The first night was good! Second night went to use the restroom and found a cockroach in the shower. Will not be staying here again after seeing that.
Tanggapan dari Barb Mccord sure stay manager pada tanggal 26 Mar 2024
Dear Dustin,I received your review from your recent stay with us here at surestay. First of all , I wanted to say how incredibly sorry and shocked hearing there was a roach in the tub. In my 3 years I can honestly say I have never seen nor had an issue with this. With that said, I immediately contacted our pest control company and had the room treated to ensure this does not happen in the future....again I am so sorry

10/10 Sangat Bagus

HM Scott

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent service. Front counter staff would bring you back on their own!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Barb Mccord pada tanggal 26 Mar 2024
Thank you so much for your stay and we sure hope to see you again soon

10/10 Sangat Bagus

JORALYN

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a comfortable stay
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Munehiro

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
While the building itself looks a little old, the room furniture is new or in a good shape. Daily room cleaning, towel changes, and toiletry additions were very nice as compared to the room price.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari surestay management pada tanggal 20 Feb 2024
on behalf of our team, I would like to thank you for your recent stay with us. We look forward to serving you again soon

10/10 Sangat Bagus

Anita

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Jay and Barb at the front counter were great. Always have a friendly smile.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Front desk pada tanggal 5 Feb 2024
Thank you Anita, we always love hearing how were are doing. :)

10/10 Sangat Bagus

ThoR

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari front desk pada tanggal 31 Jan 2024
thank you for taking the survey. We love hearing how we are doing.thank you again.

6/10 Cukup Baik

Heidi

Bepergian bersama keluarga
Disukai: Staf & layanan
Meh
Just so-so, there was leftover food and beer in our fridge, the rooms need a face-lift, we were on the roadside and it was loud and we could’ve used another blanket or a warmer blanket on our bed. The parking lot isn’t great and customer service was okay, nothing exceptional. Fine to have a quick stay over but not great overall.
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

heidi, winthrop

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Toni

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Happy!
Nice place, very clean, very happy with our stay in Wenatchee.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari frontdesk pada tanggal 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 509-888-7378.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Barb McCordGeneral ManagerSureStay by Best Western Wenatchee

6/10 Cukup Baik

Cynthia Lee

Disukai: Kebersihan
You get what you pay for. It was clean and had the basic amenities. I was on the street side, lower floor so street traffic was noisy. No elevator so keep that in mind.
Menginap 4 malam pada bulan Januari 2024

10/10 Sangat Bagus

Sabir

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Non
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Cori

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
The property was clean and decent, however very noisy. The bed was extremely uncomfortable and the pillows were small, flat, and gave us neck issues in the morning.
Menginap 2 malam pada bulan Januari 2024

4/10 Buruk

Rebecca

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari sure stay management pada tanggal 2 Jan 2024
thank you for your recent stay with us. I am sorry we did not meet your expectations on your stay and hope to have another opportunity to serve you in the future.

4/10 Buruk

Yvonne

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
It’s okay if you just need a room for rest. However, the staffs are friendly and wifi is steadily.
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Pius

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Maria

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023

6/10 Cukup Baik

Andrei

Disukai: Kebersihan
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari . pada tanggal 2 Jan 2024
thank you for your recent stay and we hope to have a chance to serve you soon.

6/10 Cukup Baik

hunter

Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

joshua

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari SureStay Management pada tanggal 30 Des 2023
Thank you for review, we really appreciate it!

10/10 Sangat Bagus

James

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023

6/10 Cukup Baik

TWELVE

Bepergian bersama keluarga
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Carey, Riverside

Bepergian bersama keluarga
For an older property, in a busy area, it was OK.
Menginap 1 malam pada bulan Desember 2023

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Front Desk pada tanggal 18 Des 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 509-888-7378.Sincerely,Barb McCordGeneral ManagerSureStay by Best Western Wenatchee

10/10 Sangat Bagus

Gary

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Kenny

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari SureStay pada tanggal 15 Des 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Sangat Bagus

Brian, seattle

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It’s located in a convenient location for access and dining. An older accommodation but was clean and a great value for the price. They allow pets and has access to a trail system adjacent to the property which a lot of properties on the west side of the river lacks. The parking lot area seems fairly safe although a bit of broken glass near the dumpster and the green space on the north side of the lot could use a bit of cleaning. Premium movie channels included and was appreciated. Staff was friendly. Would stay again.
Menginap 2 malam pada bulan November 2023

8/10 Bagus

Helene

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Friendly staff, clean, comfortable bed.
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

MURIEL

Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Catherine

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property is easy access from the highway. We needed a good place to stay overnight, in a predicted snow storm, before catching a 6:00 a.m. flight from Pangborn. This hotel fits the bill for us all.
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

bradley

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Hotel was ok. Dated but also the price reflects this. Close to hwy and shopping. The tub wasn’t very clean and the ice maker was in the cubby next to my room making it very loud.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari surestay management pada tanggal 21 Okt 2023
On behalf of my staff, I would like to apologize for your experience.

10/10 Sangat Bagus

Silvia

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari sure stay management pada tanggal 15 Okt 2023
Thank you for your review and hope that you will stay will us again.

4/10 Buruk

Nicole

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari sure stay management pada tanggal 11 Okt 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Sangat Bagus

Jeffrey

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent stay
It was close to home and the stay was great.
Menginap 3 malam pada bulan September 2023
Tanggapan dari surestay management pada tanggal 21 Okt 2023
Thank you so much for your recent stay with us.

10/10 Sangat Bagus

Cindi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Unexpected lovely place.
Menginap 1 malam pada bulan September 2023
Tanggapan dari sure stay management pada tanggal 21 Sep 2023
thank you for your response on the survey. :) we always enjoy getting feed back from our guest

10/10 Sangat Bagus

Matthew

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice!
Menginap 1 malam pada bulan September 2023
Tanggapan dari surestay management pada tanggal 21 Okt 2023
Thank you!

8/10 Bagus

Rick

Clean and neat enjoyed our stay
Menginap 1 malam pada bulan September 2023
Tanggapan dari sure stay management pada tanggal 16 Sep 2023
Thank you so much for your recent stay with us. We look forward to seeing you again soon

10/10 Sangat Bagus

Nealie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff were extremely nice at check-in and check-out
Menginap 2 malam pada bulan September 2023
Tanggapan dari front desk pada tanggal 16 Sep 2023
we really enjoyed having you here with us.

8/10 Bagus

Teresa

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2023
Tanggapan dari front desk pada tanggal 16 Sep 2023
Thank you for your recent review of our property

8/10 Bagus

Melissa

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari sure stay management pada tanggal 16 Sep 2023
Thank you for your stay and review of our property. We hope to have the chance to serve you again soon.

6/10 Cukup Baik

Cara

Disukai: Staf & layanan
worth it for a quick place to sleep. wonderful staff!
Menginap 1 malam pada bulan September 2023
Tanggapan dari front desk pada tanggal 16 Sep 2023
Thank you

4/10 Buruk

Merritt

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
First floor hears every step from floor above. Air conditioner needs repair. No screens on windowsill allows insects in.
Menginap 4 malam pada bulan September 2023

10/10 Sangat Bagus

Jamie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great place to stay after a concert
Menginap 1 malam pada bulan September 2023
Tanggapan dari sure stay management pada tanggal 10 Sep 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Cukup Baik

Mark

Disukai: Staf & layanan
Menginap 2 malam pada bulan September 2023

4/10 Buruk

Cirra

Property is outdated, towels and linens are old and dingy. Room had an overwhelming scent, some type of cleaning product that didn’t dissipate over the three days. Staff was friendly and helpful. Centrally located.
Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari sure stay management pada tanggal 4 Sep 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Sangat Bagus

Manuel Leopoldo

Bepergian bersama keluarga dan anak
Disukai: Fasilitas
Menginap 2 malam pada bulan September 2023
Tanggapan dari sure stay management pada tanggal 4 Sep 2023
thank you for your recent stay with us here at the Sure Stay by Best Western

10/10 Sangat Bagus

Isreal

Disukai: Kebersihan
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari sure stay management pada tanggal 4 Sep 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Sangat Bagus

Terra

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice
Menginap 1 malam pada bulan September 2023
Tanggapan dari sure stay management pada tanggal 4 Sep 2023
on behalf of my team, I would like to thank you for your recent stay and review of our property.

4/10 Buruk

Garrett

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari sure stay management pada tanggal 16 Sep 2023
On behalf of our team, we apologize for not meeting your expectations. Hope we have the chance to see you again.

6/10 Cukup Baik

Esther

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
The room was spacious which was nice but the pillows and bed weren’t very comfortable. Needs to be replaced. The staff was very kind and friendly. Parking was good. To smoky that weekend to enjoy the pool.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari sure stay management pada tanggal 4 Sep 2023
Dear Esther,Thank you so much for your response from your recent stay with us.