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Ulasan untuk Hilltop Motel

2 out of 5
Hilltop Motel
1709 Edgewood Road, Edgewood, MD

Ulasan

4,8
Penilaian 10 - Sangat Bagus. 100 dari 716 ulasan" "
Penilaian 8 - Bagus. 70 dari 716 ulasan" "
Penilaian 6 - Cukup Baik. 99 dari 716 ulasan" "
Penilaian 4 - Buruk. 125 dari 716 ulasan" "
Penilaian 2 - Sangat Buruk. 322 dari 716 ulasan" "

4,8/10

Kebersihan

5,8/10

Staf & layanan

5,0/10

Fasilitas

4,6/10

Kondisi & fasilitas properti

4,4/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

James

Bepergian bersama teman
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The employee told me to shut up so I left without ever checking in
Menginap 1 malam pada bulan Mei 2024

6/10 Cukup Baik

Angel

Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Shelby

Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Super yucky. STRONG cigarette smell even in non-smoking rooms. The door didn't seal all the way, so there was light & wind coming in even when the door was latched shut. Saw a used condom in the parking lot. On the bright side, the front desk lady was super nice.
Menginap 3 malam pada bulan Mei 2024

6/10 Cukup Baik

Eric

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas
What was unique is there is a Mexican restaurant in the same parking lot that has a bar
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Nicole

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very dirty hotel but the cheapest if you don’t mind smelling drugs being smoked from another room or John’s looking for prostitutes then this the place otherwise def go somewhere else
Menginap 6 malam pada bulan April 2024

2/10 Sangat Buruk

Nicole

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property had roaches there was a drunk guest staying and he was allowed to do whatever he wanted including harass the other guests and when I asked for assistance I was told to leave it’s cheap I wouldn’t recommend nobody staying here unless they have no other choice
Menginap 2 malam pada bulan April 2024

4/10 Buruk

Mayra

Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Robert

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

8/10 Bagus

jacquelyn

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 7 malam pada bulan Februari 2024

2/10 Sangat Buruk

Lacretia L

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Roaches in every room.
Menginap 7 malam pada bulan Februari 2024

2/10 Sangat Buruk

Alison

Bepergian bersama teman, Bepergian bersama hewan peliharaan, Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Jesus I can’t even start, I’ve never had a problem with motel 6/ usually clean enough for a shower and place to crash. We booked TWO rooms- both stank and neither shower worked at all. Floor was ripped and torn. I could not wait to leave
Tanggapan dari Manager pada tanggal 30 Des 2023
Hello Alison, Thank you for choosing Motel 6 for your recent stay. We apologize for any inconveniences you experienced with the rooms and the shower. We appreciate your feedback and will address these issues with our team for immediate improvement. Your satisfaction is important to us and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Sangat Buruk

Megan

Bepergian bersama teman, Bepergian dalam rombongan, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Manager pada tanggal 30 Nov 2023
Hello Megan, We're sorry to learn that your experience fell short of expectations. Please reach out to us directly so we can further address any feedback you may have.

2/10 Sangat Buruk

PAT

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
DON'T STAY HERE NOT RECCOMENDED
All we can say is ROACH INFESTED-NO AMENITY'S marginal house cleaning. Would NOT accept coupon or reduced stay (Hotel coupons Nov.-Jan 2023/24) Hotel's .com . booked @$56. Charged 64.95 + tax paid $145.50 for 2 night stay. Had to ASK for a chair for the room table, NO wash cloth's, No waste can in bathroom NO phone, killed 9 cockroach's day of check in. Housekeeping sprayed around room, killed additional 6 morning of departure spraying did nothing to reduce infestation. Put clothing inside plastic bags or back into vehicle to prevent carrying any back home. ZERO owners or managers on duty or available. Denied partial refund or reduction - attendant not authorized to reduce charges. WOULD NEVER recommend this place. Only positive thing it was pet friendly but no pet run/play area
Menginap 2 malam pada bulan November 2023
Tanggapan dari Manager pada tanggal 11 Nov 2023
Hello PAT,We appreciate your feedback regarding your recent stay. We apologize for any inconvenience you experienced during your time with us. We take matters of cleanliness and pest control very seriously and will address these concerns with our staff to ensure they adhere to our standards. We regret any miscommunication about the coupon and reduced stay, and we encourage you to contact our management directly for further assistance. Thank you for highlighting the pet-friendly aspect, although we apologize for the lack of a dedicated pet run/play area. We hope you will reconsider and give us another chance in the future.

10/10 Sangat Bagus

Billy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Rooms were really clean.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Manager pada tanggal 4 Nov 2023
Hello Billy,Thank you for recognizing the cleanliness of our hotel rooms. We take great pride in ensuring that our accommodations meet the highest standards of hygiene and cleanliness. We appreciate your positive feedback and hope to have the opportunity to welcome you back in the future.

2/10 Sangat Buruk

robert

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 15 malam pada bulan Oktober 2023
Tanggapan dari Manager pada tanggal 3 Nov 2023
Hello robert, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We take guest satisfaction seriously and we appreciate you bringing these concerns to our attention. We strive to continually improve our services and address any issues that arise. If you have any further feedback or would like to discuss your experience further, please reach out to our management team.

2/10 Sangat Buruk

Andre

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Manager pada tanggal 1 Nov 2023
Hello Andre, Thank you for taking the time to provide us with your feedback. We apologize for any inconvenience you may have experienced during your stay. We strive to provide exceptional service, and we regret if this was not reflected in your experience. Your feedback is important to us, and we will use it to improve our services.

2/10 Sangat Buruk

Kieran

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I showed up and the room was a complete mess. The mattress flipped upside down, dirt and bugs everywhere, and smelled awful. I immediately left and spent the night elsewhere.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Manager pada tanggal 20 Okt 2023
Hello Kieran ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Cukup Baik

Mildred

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Manager pada tanggal 13 Okt 2023
Hello Mildred, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Sangat Bagus

Abdulganiyu

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Manager pada tanggal 10 Okt 2023
Hello Abdulganiyu,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Sangat Buruk

Wolfgang

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
In der 2 Nacht fand eine versuchte Homeinvasion ! statt Es wurde nicht einfach geklopft sondern an der Verbindungstürveriegelung gesägt! Ich stand mit der schweren Lampe die ganze Nacht um einen Einbrecher abzuwehren. Mein Sohn hatte die Polizei auf dem Handy um sofort dort anzurufen! - Schrecklich!
Tanggapan dari Manager pada tanggal 16 Sep 2023
Hello Wolfgang ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 Buruk

April, Rochester

Bepergian bersama hewan peliharaan, Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
While my sister and I stayed for only a couple of nights, it was horrible in the sense that there cockroaches in the room and they came out after being there for 5 minutes. While we were outside, you looked at the grass and it looked like it was alive. The roaches were in a major excess. We saw several rats and had overheard another customer complaining she had to chase 2 rats from her room. Also, the room looked nothing like the pictures. I believe them to be from another location. I will never stay at another Motel 6 again in my life.
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Manager pada tanggal 26 Agu 2023
Hello April,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 Sangat Buruk

Joshua

Bepergian bersama teman, Bepergian dalam rombongan, Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Check-in went easy enough. Once we got past the offfice is where things got rough. There are broken appliances and furniture littering the walkways. When the key to my room didn't work, the night clerk let us in. Then informed us not to all leave the room all at once, so we didn't get locked out. Because the battery in the lock was dead. Once in the room light fixtures and TV were broken(tv still functioned but internal components could be seen from the front). Also realized that there were no towels in the room, went front desk and asked for 3, because there are 3 people in my room, the clerk said she could only give me 2. After disappearing behind a wall she came back 10 seconds later and said she had no towels, only house keeping had them and I would have to wait 45 mins for them to open.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Manager pada tanggal 26 Agu 2023
Hello Joshua, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Sangat Buruk

Bobbie

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The guy behind the counter was rude. I reserved 2 rooms to be side by side. They were on completely different sides of the hotel. Only 1 towel and wash cloth in each room. Asked for more and was handed toilet paper. One room was had a dog in it prior to our stay because it chewed items in the room up. Ned, dresser. Light didn't work right in the bathroom. Had to hold it on to work at first. We booked at a hotel with a pool and the pool there was closed up for awhile. You could tell that the rooms were used to live in. There was food and drinks left in the fridge in my room. There was multiple places that gauze and tape where maybe someone had blood drawn laying in the yard in front of my room. No smoke detectors in the rooms. If I would not have had my door locked from the inside house keeping would have walked right in. Check out was 11 and she was trying to get in my room at 8:15. There is sp much more that I could hit on. If i wouldn't have already paid for our rooms we would have found another place to stay I would never recommend this hotel to anyone. They are very miss leading as to what the hotel it.
Tanggapan dari Manager pada tanggal 26 Agu 2023
Hello Bobbie, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Sangat Buruk

Kelly

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We checked out about an hour n half after checking in. The toilet wobbled, dirty used soap in the tub, the tv didnt work, sockets either didnt work or sparked. Then we started seeing roaches so we NOPED rite out n went somewhere else. Would give negative stars if that were an option!!
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Manager pada tanggal 17 Agu 2023
Hello Kelly, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Sangat Buruk

Jean Claude

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I have never seen as many roches as what I saw the few days I stayed in that motel. It was horrible. They were everywhere, on the bed, in the bathroom… If only those roches can share the bill with me😩😏☹️
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Manager pada tanggal 13 Agu 2023
Hello Jean Claude,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

10/10 Sangat Bagus

Sean

Bepergian bersama hewan peliharaan
Disukai: Kebersihan
Friendly and professional staff
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Manager pada tanggal 9 Agu 2023
Hi Sean,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are thrilled to have met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive feedback is appreciated, and we hope to impress you again during another visit to the area!

2/10 Sangat Buruk

Eugenio

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The worst motel ever
It’s in a very dangerous area full of cockroaches the roof was leaking it was raining. The bathroom was all wet because of the leak on the roof. Terrible. Terrible. Terrible
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Manager pada tanggal 31 Jul 2023
Hello Eugenio, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Sangat Buruk

Joshua

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Receptionist was rude , yelled and refused to help. Room was smelly, wifi did not work , and there were large loud groups out front as well a lot of trash and people’s clothes, suitcases, children’s toys etc
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Manager pada tanggal 25 Jul 2023
Hello Joshua, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

2/10 Sangat Buruk

Melissa

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari Manager pada tanggal 25 Jul 2023
Hello Melissa, Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Sangat Buruk

Patricia

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Our room was large and had a comfortable king size bed, microwave and refrigerator. Also, it was non smoking and did not smell of smoke!! Our TV did not work so they offered us another room. We checked it out and the TV did not work and the beds were not as good so we stayed with our original room. The Mexican restaurant was very close and good. Then the bugs came out. There were lots of bugs but we did not get any bites! We did not sleep much because of the bugs but managed. Will not go there again.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Manager pada tanggal 23 Jul 2023
Hello Patricia,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

2/10 Sangat Buruk

Waldo

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Manager pada tanggal 8 Agu 2023
Hello Waldo,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Cukup Baik

Vicmary

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
I reserve a King bed and we recibed a 2 double beds. My husband and I slept separetly.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Manager pada tanggal 11 Jul 2023
Hello Vicmary,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our bed. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

2/10 Sangat Buruk

Stacy

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Dirty Hotel
The Old Man Was Very Rude And What I Paid For Is What I Didn't Receive And When I Was Acomadated The Room Was Dirty And It Had More Than 10 Roaches That I Killed And Dead Roaches On The Floor And Killed 2 Spiders That I Didn't Even Recognize This Place Needs To Be Shut Down Asap
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Manager pada tanggal 9 Jul 2023
Hello Stacy, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Sangat Buruk

joseph

Tidak Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Manager pada tanggal 4 Jul 2023
Hello joseph, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Bagus

kyle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
very friendly staff and clean room.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Manager pada tanggal 30 Jun 2023
Hello kyle,Thank you for taking the time to share. We appreciate your feedback regarding our staff and also our room. We hope to see you again in the future. Thank you for your valuable business.

2/10 Sangat Buruk

Jaya, Nottingham

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
My reserved room was not cleaned. Housekeeping was gone for the day. There were no other kings beds avail, so I got a room with 2 twins and NO FRIDGE OR MICROWAVE
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Manager pada tanggal 27 Jun 2023
Hello Jaya, I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

2/10 Sangat Buruk

Alan

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Avoid Motel 6 Edgewood MD at all costs
Bad location. Appeared to be residential tenants there which is never a good sign. There’s a restaurant/night club about 30 feet from the hotel and the music blares all night until 2:30am when the crowd spilled out of the establishment bringing loud commotion and they left food, empty drunk containers, and garbage all over the motel parking lot. I’m thankful my car didn’t get broken into and got out alive the next morning. I told the desk guy about it and he nodded and just gave me a look like yeah, that’s every Saturday here.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Manager pada tanggal 27 Jun 2023
Hello Alan, I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Cukup Baik

Anita

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
The stay was ok had problems with the wifi pool was not open
Menginap 3 malam pada bulan Juni 2023
Tanggapan dari Manager pada tanggal 6 Jun 2023
Hello Anita, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 Sangat Bagus

richard

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good for overnight stay, Very convenient from I-95.
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Manager pada tanggal 3 Jun 2023
Hi Richard,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

4/10 Buruk

Joseph

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Had a leak in shower from up stair looked like the place was pieced together will never stay there again
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Manager pada tanggal 2 Jun 2023
Hello Joseph, Thank you for this feedback, our top priority is for guests to have the most wonderful time during their stay. We will make sure those concerns are addressed and checked and if needs to be replaced, it will. Looking forward to your future stay with us!

2/10 Sangat Buruk

Donald

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Guy at the counter was very rude.. drunk people tried to get in my daughters room. Roaches and sheets were dirty
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Manager pada tanggal 2 Jun 2023
Hello Donald, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Sangat Bagus

gregg

Bepergian dalam rombongan, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
great
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Manager pada tanggal 20 Mei 2023
Hello gregg,Thank you for your valuable opinion regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

2/10 Sangat Buruk

Vasilachi

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Never will be back to this place
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Manager pada tanggal 15 Mei 2023
Hello Vasilachi,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

4/10 Buruk

KEN

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Manager pada tanggal 9 Mei 2023
Hello KEN, Hello KEN, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 Buruk

Ramon, Cary

No upkeep at all. And needs major renovation.
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Manager pada tanggal 6 Mei 2023
Hello Ramon,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our renovation. We are always looking for ways to improve upon the guest experience so thank you for sharing.

2/10 Sangat Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Manager pada tanggal 4 Mei 2023
Dear Guest, It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Sangat Buruk

Eugene

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Roach motel
I had a roach crawling on me one was on the Mirror in the bathroom And another was at the foot of my bed. I want to 5 different rooms one didn't have no remote for the TV no cable No quilts on the bed No quilts on the bed And when you turn the fan on in the bathroom sounds like somebody's coming through the ceiling and And they have outdated furniture The non smoking rooms smell like smoke Stay away from that mouse roach infested hotel it's really bad over there and you can't sleep they got a club right there that's loud music all throughout the night into the daytime
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Manager pada tanggal 21 Mar 2023
Hello Eugene, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Sangat Buruk

Dawn

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Roaches and no refund
We checked in at 4pm and laid down for a nap. My husband woke to find a roach crawling on him. We then notice 4 crawling on the walls. After watching them crawl around we decided that there was no way we would be able to rest. As we were packing up we counted 23 roaches all over the room. How many more would have come out after dark? We checked out at 5:30, contacted Hotels.com but they we not able to get us a refund.
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Manager pada tanggal 14 Feb 2023
Hello Dawn, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Bagus

Mairene Madrid Flores

Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Brand Experience Team pada tanggal 6 Mar 2023
Hi Mairene,Thank you for positively rating your stay!!Maz K.#Team6

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Manager pada tanggal 7 Jan 2023
Hello Ted,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.