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Ulasan untuk Ballantrae Albany Hotel

4 out of 5
Ballantrae Albany Hotel
39-47 Albany Street, Edinburgh, Scotland

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 283 dari 999 ulasan" "
Penilaian 8 - Bagus. 445 dari 999 ulasan" "
Penilaian 6 - Cukup Baik. 174 dari 999 ulasan" "
Penilaian 4 - Buruk. 63 dari 999 ulasan" "
Penilaian 2 - Sangat Buruk. 34 dari 999 ulasan" "

8,4/10

Kebersihan

8,2/10

Staf & layanan

7,4/10

Fasilitas

7,4/10

Kondisi & fasilitas properti

Ulasan

10/10 Sangat Bagus

Sean yaw

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2020

6/10 Cukup Baik

Stefka

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
The room was clean but I felt very cold as the heating was not work
Menginap 3 malam pada bulan Oktober 2020

10/10 Sangat Bagus

MATTHEW

Menginap 2 malam pada bulan Oktober 2020

8/10 Bagus

Natasa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Plus: Great breakfast, good location, good overall value for money. Minus: Housekeeping did not attend room once during my 3 nights/2 day stay. Was not provided with any information on check in, had to search the room for the info book to find out when breakfast was served and what the wifi password was.
Menginap 3 malam pada bulan Oktober 2020

8/10 Bagus

Ben

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice couple stay
Nice stay again. Only issue was no bar facilities due to covid but didn't affect it much. Lovely staff as usual
Menginap 1 malam pada bulan Oktober 2020

8/10 Bagus

Ross

Menginap 3 malam pada bulan Oktober 2020

2/10 Sangat Buruk

Gwen

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Disappointing Hotel
Stayed in Room 309There were a number of issues with the room which I would mainly have described as annoyances but over the short period of time we were in the room they started to add up and culminated with a major issue in that we had no hot water on Saturday morning. We called reception to report this and received a call back to say a couple of boilers had been fau Shabby appearance - stained carpet and large stains on bathroom ceiling. The bedroom Venetian blind was faulty. The TV came on of it’s own accord at three points during the night! In the morning the TV no longer had a signal so we were unable to watch any programs. Lastly, on leaving the hotel the hand sanitiser was empty. This was around 10am, I would have expected, given the current situation, that it would be refilled at the very least first thing in the morning. As you can expect we were extremely disappointed with our stay and hope that you will consider some sort of recompense for having provided us wit( such poor service. I look forward to hearing from you. Regar
Menginap 1 malam pada bulan Oktober 2020

8/10 Bagus

Alan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great location
Great location, nice building. Good service; staff friendly and helpful.
Menginap 2 malam pada bulan Oktober 2020

8/10 Bagus

Blair

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2020

8/10 Bagus

D

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Our stay was great value for a beatiful hotel. The room was very clean and great amenities would definately return
Menginap 1 malam pada bulan September 2020

4/10 Buruk

Ian

Tidak Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan September 2020

6/10 Cukup Baik

Ben

Menginap 2 malam pada bulan September 2020

8/10 Bagus

Shelley

Bepergian dalam rombongan
Disukai: Kenyamanan kamar
3 night stay in reasonably priced hotel
3 nights in Edinburgh and this was a good hotel. There were restrictions on the cleaning due to covid restrictions but if we needed clean towels etc we just had to ask but they were not allowed to clean the room during our stay. The hotel is located in a good position near the theatres and was only a short 10 min walk into the centre/Princes St. There were some aspects of the hotel that needed attention, ie the water pressure was really poor so you had to leave this running for about 15 mins to get hot water, the door handle fell off, the toilet cistern dripped all night however, this was ok for what we needed it for - good location with a comfy bed. The room and the bathroom were huge and the continental breakfast was well replenished each morning - don't expect a cooked breakfast as some people weren't happy with this but it was clear that it was continental only. I would probably pick a different hotel if staying again in Edinburgh but this was reasonably priced in a good location so nothing to really complain about - overall was happy with our stay.
Menginap 3 malam pada bulan September 2020

4/10 Buruk

Niki, Northern Ireland

Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The staff wasn’t very friendly and the room was full of mould and not very clean. I won’t be staying there again
Menginap 1 malam pada bulan September 2020

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Staf & layanan
Poor Stay
Room was changed to an enormous suite which although spacious, was unneeded (4 beds for only myself and my partner) Service on entry and leaving was very poor. Unfriendly staff who were rude and not knowledgable on the hotel and room. Would not stay here again.
Menginap 1 malam pada bulan September 2020

6/10 Cukup Baik

Kacper

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan September 2020

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan September 2020

6/10 Cukup Baik

Colin

Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Buy some new mattresses
We were put in a twin room despite booking a double but maybe that was because we tried to check in half an hour early. One of the twin beds had a terrible mattress. Seemed like the springs had broken. Sagging into the middle.
Menginap 1 malam pada bulan September 2020

6/10 Cukup Baik

Pawel

Disukai: Staf & layanan
Tidak Disukai: Kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2020

8/10 Bagus

Lorraine

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
The staff were lovely but the room could have done with a good clean especially the bathroom the radiator was dripping the floor was filthy in corners there was what should have been fixings on walls but must have broken off and left The room we were in you could hear what sounded like running water must have been pipes from upstairs down the wall the bed was on, we had 2 cups one spoon and one saucer for our 3 day stay there was no batteries in tv remote and no towel change in the 3 days it says 4* but I would not say above 3*
Menginap 3 malam pada bulan Agustus 2020

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Disappointing
Went for a nice 4* experience in Edinburgh. I came out barely rating the place 3*. The room did not have the basics like a hairdryer. I had to keep going to reception asking for small bits you expect in a room. After following normal protocol of keeping the door handle label to have the room serviced, I did not realise you had to declare to the reception also for the room to be serviced. Considering the cleaners equipment was placed conveniently outside my room (which is on the ground floor and next to reception, in perfect view), making it impossible for them to miss the sign on the door. We had multiple insect within the room and bathroom, which would have died in the bathroom and the bedroom. The breakfast was the biggest let down. They clearly do not have enough staff working to operate a smooth running service, with very minimal option. The poor staff was swept off their feet the whole time with one person having to clean and tidy the whole dinning area. I will not be staying there again.
Menginap 2 malam pada bulan Agustus 2020

2/10 Sangat Buruk

Martin, Motherwell

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Didn't like anything room needed decorated fridge in room not put on after asking twice for it to be put on restaurant had part of ceiling hanging down over food staff no polite in anyway
Menginap 2 malam pada bulan Agustus 2020

8/10 Bagus

Pawel

Disukai: Staf & layanan, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2020

6/10 Cukup Baik

Fabienne, London

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Hotel could be nice but in need of redecorating From front basement with litter To reception with stained carpet To old blinds in the room...to door knobs making a lot of noise...to dark breakfast room in the basement..to laundry on display on the way to breakfast room absolutely not a 4 stars....to single room having bars on windows for security
Menginap 4 malam pada bulan Agustus 2020

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
lovely experience
Was a lovely stay, however out room was so hot and there was only one window. Staff were so lovely we will definitely be back
Menginap 1 malam pada bulan Agustus 2020

8/10 Bagus

Chloe

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2020

2/10 Sangat Buruk

Angie, Glasgow

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room i was to stay in was like going down to the dungeness, very poor presented and i wouldn't even give it a 2 star, no working tv, bathroom toilet making very strange noises when flushing it. We complained and moved rooms, the 2nd room we viewed wasn't any better. At last we viewed a 3rd room which was decent enough to stay as we had no other choice, milk for tea and coffee out of date, bathroom was very dirty, walls had marks over it and ceiling was flooded. Very poor for a 4 star hotel, would not recommend.
Menginap 2 malam pada bulan Agustus 2020

4/10 Buruk

Evan

Disukai: Kenyamanan kamar
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 5 malam pada bulan Agustus 2020

2/10 Sangat Buruk

Jason

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Horrible and not open
Turn up and doors all closed and doggies look up and phone number on door to ring now way was ringing or staying there had to book a holtle round the corner
Menginap 1 malam pada bulan Agustus 2020

8/10 Bagus

Douglas

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Was nice but different with all the covid going on
Menginap 2 malam pada bulan Agustus 2020

10/10 Sangat Bagus

Garry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Spotlessly clean, great value for money. I’ll definitely use this hotel again
Menginap 1 malam pada bulan Agustus 2020

10/10 Sangat Bagus

YUNG LIN

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
非常好的房間
房間很大很乾淨，備品用心齊全
Menginap 1 malam pada bulan Agustus 2020

10/10 Sangat Bagus

Brian

Menginap 1 malam pada bulan Agustus 2020

2/10 Sangat Buruk

Annabel

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kenyamanan kamar
bad place to stay
The room was too hot to the point where my mum slept on the bathroom tiles. The hairdryer nearly set on fire. When explaining this to staff they were so rude. We asked for a fan and got told no, later to find out that they did have access to fans.
Menginap 2 malam pada bulan Agustus 2020

8/10 Bagus

Karen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2020

8/10 Bagus

Gursh

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2020

6/10 Cukup Baik

SHARON

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Not a 4*
The reception staff was freindly , the overall condition of the hotel is not good and needs decorating , wifi very poor reception , rooms were ok , location was ok , breakfast was ok
Menginap 2 malam pada bulan Agustus 2020

10/10 Sangat Bagus

Andrew, Rotherham

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great hotel. Very clean, large room, nice towels & biscuits 🙂 Very Covid aware, as were all the establishments i visited in Edinburgh. Book with confidence.
Menginap 1 malam pada bulan Agustus 2020

8/10 Bagus

Christine

Bepergian bersama keluarga
Disukai: Kebersihan
Menginap 3 malam pada bulan Juli 2020

8/10 Bagus

James

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2020

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hyggelig opplevelse
Fint hotell litt i utkanten av sentrum, men en fordel er at trikken stanser like ved, så det er lett å komme seg fram og tilbake. Hyggelig betjening, bra renhold
Menginap 3 malam pada bulan Maret 2020

10/10 Sangat Bagus

Michael

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Weekend break
Great location large clean room would stay here again when in Edinburgh
Menginap 2 malam pada bulan Maret 2020

6/10 Cukup Baik

Traveler terverifikasi

Menginap 3 malam pada bulan Maret 2020

4/10 Buruk

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
Smart but disappointing.
Although a very smart hotel the bedding was very lumpy and uncomfortable and a door alarm on a nearby room at 2am kept me awake most of the evening.
Menginap 1 malam pada bulan Maret 2020

8/10 Bagus

Gail

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kenyamanan kamar
Weekend away
Beds were very hard not very comfortable rooms were clean but a bit tired
Menginap 2 malam pada bulan Maret 2020

8/10 Bagus

Jim

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
March 2020
Well situated near Playhouse Theatre and restaurants, no lifts if you have difficulty with stairs, our room had a blind that didn’t open and a bit mould round shower unit but over all clean. Enjoyed our stay would recommend.
Menginap 1 malam pada bulan Maret 2020

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2020

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Albany hotel
Excellent small hotel, fantastic value and centrally located. Period decor but we like that. Stairs only to all floors. Lovely quite large room, thick towels and comfy bed. Only criticism leak under shower door reported to desk next day. Will book and stay again no problem
Menginap 1 malam pada bulan Maret 2020

8/10 Bagus

Samantha

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good choice we loved it
Beautifully decorated hotel great location fab staff lovely room nice bathroom lots of hot water but bed was a bit firm for me. That is the only bad thing I can say. Didnt have breakfast so cant comment but smelt nice. Olivia very helpful
Menginap 2 malam pada bulan Februari 2020

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 3 malam pada bulan Februari 2020