"We stayed at Camelback Resort for one night and the experience was frustrating overall.
We arrived early and waited 1 hr 20 mins just to check in, then another 1 hr 10 mins for our room. While we were offered pool access and given arcade cards and late checkout (1 PM), it didn’t make up for over 2 hours of waiting.
When we finally got to the water park, we were told it closed at 8 PM, so we only had a short time to enjoy it. In the room, the towels were extremely small, not practical for 3 adults and 2 kids. The next morning, I requested more towels and it took almost 2 hours for them to arrive, by then we were already done getting ready.
To make things worse, we found out the water park closed at 1 PM that day and wouldn’t reopen until the following weekend. No one mentioned this at check-in, and my son was very upset since we expected to enjoy it after checkout.
On top of everything, we were charged a $49.99 resort fee and $25 for self-parking, which felt excessive without clear explanation.
Overall, poor communication, long waits, and limited access to amenities made this a disappointing stay."