Hotel Pantai di S'Arenal

"We loved our stay here , the professional helpful staff and the lovely clientele."

"Frühstück war sehr lecker und sehr schön dass es bis später serviert wird. Personal ist sehr freundlich, wir sind schon zum zweiten Mal hier, und werden gerne wiederkommen."

"The room, the stay, and free shuttle were all very good. However, I stayed with my 11-year old child and we're charged for city tax for both of us. I realised child do not need to pay city tax later, but didn't have chance to ask. The checked us in with our passports and should know the child's age and should know it's tax free for children. What's worse is that the staff member at reception charged my card twice . I asked for a refund immediately , he gave me a receipt looks like a void...

"La música se escucha siempre muy fuerte. Los ascensores son bastante antiguos y están mal conservados. Además nuestro baño tenía un olor intenso que no se iba. Igualmente la habitación estaba en buenas condiciones y era bonita. Las piscinas son grandes y siempre había tumbonas vacías donde ponerte, la comida q se sirve en el bar de la piscina está rica igual q las bebidas. Además la atención en recepción es adecuada."

"Poolen var lite kall i april men städad och fin. Fick rum på baksidan med morgonsol. Tyvärr renoverades mitt emot vilket inte låter så bra (men behövdes). "

"Cockroaches in bathroom- should have given me another room instead of spray. Thankfully the man at reception at 4am let me into another to shower coz i couldn't shower in my room with all the dead Cockroaches in the shower. "

"Shower leaks and floods the bedroom, UBS sockets don’t work. Reported this to the front desk but issues not resolved during our 4 nights stay. Towels were worn and needs replacing. "

" I booked this hotel through Hotels.com as All Inclusive, which clearly stated that meals and drinks were included. However, when I arrived, I was informed that the booking only covered breakfast only. There were no inclusive drinks, no lunch or dinner, and no minibar access. I contacted Hotels.com, and they confirmed that my booking should have included full meals and drinks. The issue has been escalated to their resolution team. The hotel itself is clean and the staff were polite, but the...