Lobi

Ulasan untuk Red Roof Inn El Paso West

2 out of 5
Red Roof Inn El Paso West
7530 Remcon Circle, El Paso, TX

Ulasan

6,6
Penilaian 10 - Sangat Bagus. 268 dari 1002 ulasan" "
Penilaian 8 - Bagus. 229 dari 1002 ulasan" "
Penilaian 6 - Cukup Baik. 169 dari 1002 ulasan" "
Penilaian 4 - Buruk. 143 dari 1002 ulasan" "
Penilaian 2 - Sangat Buruk. 193 dari 1002 ulasan" "

6,4/10

Kebersihan

7,2/10

Staf & layanan

6,2/10

Fasilitas

6,4/10

Kondisi & fasilitas properti

6,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Carolina

Disukai: Kebersihan
Ninguna
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Olivia RediResponse Specialist pada tanggal 16 Mei 2024
Hello Carolina, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn El Paso West and I are delighted to see your 5/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Sangat Bagus

Herbert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Dannielle Rediresponse Specialist pada tanggal 15 Mei 2024
Hello Herbert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN EL PASO WEST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Sangat Bagus

Jaime

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
La limpieza
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Samantha RediResponse Specialist pada tanggal 4 Mei 2024
Gracias por tu reseña Jaime. El personal de RED ROOF INN EL PASO WEST y yo nos alegramos mucho de haber obtenido su puntuación de 5/5 después de su estancia. Es fantástico saber que estuvo satisfecho con la limpieza de nuestro hotel. Nuestro objetivo es brindar una estadía limpia y cómoda a todos nuestros huéspedes y estamos orgullosos de haberlo logrado con su visita. Los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro personal de Red Roof mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por tu reseña. Esperamos verlo en el futuro, en caso de que sus viajes lo traigan de regreso a nuestra área.Atentamente,samanthaGestión del techo rojoEspecialista en RediResponse

6/10 Cukup Baik

Estevan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
For a budget hotel, this place wasn’t bad. It was far from great… but it wasn’t bad. Check in staff was awesome, fast, and super friendly! Our first room had some mold stains in the corners of the tub, and the toilet was stopped up and wouldn’t flush. (Thank God I did a trial flush before using !) Friendly staff offered a plunger, and when that didn’t work - quickly gave us a different room. Toilet worked in this room, but same mold stains in corners, and a LOT of very poor repairs on drywall from water damage. The place was clean. Very close to the freeway, but not too much noise. And great staff! It’s just showing it’s age, and could use more attention on maintenance. For a budget motel… it far surpassed others in this category.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Olivia RediResponse Specialist pada tanggal 27 Apr 2024
Hello Estevan, Thank you for taking the time to tell us about your experience at the Red Roof Inn El Paso West. I am glad you found our staff to be awesome, fast, and super friendly and all the other kind remarks highlighted. However, I am disappointed that your experience did not meet your full expectations, as you indicated that your first room had mold stains, the toilet was stopped up and all the other concerns mentioned. Please accept our sincerest apologies for the impact this had on your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be shared with management in an effort to address your concerns. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

2/10 Sangat Buruk

VICTOR EFREN GINEZ

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Tianna RediResponse Specialist pada tanggal 25 Apr 2024
Hello Victor, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn El Paso West and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Sangat Bagus

Germana

Disukai: Kebersihan, kondisi & fasilitas properti
All good!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Toni-Ann RediResponse Specialist pada tanggal 17 Apr 2024
Hello Germana,We appreciate your comments regarding your recent stay at the Red Roof Inn El Paso West. We always enjoy hearing about the positive experiences our guests have at our hotels and are happy that you had a good stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Bagus

Martin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Bueno
Menginap 1 malam pada bulan April 2024
Tanggapan dari Gabrielle RediResponse Specialist pada tanggal 16 Apr 2024
Gracias por tomarte un momento para dejar una reseña, Martín. El personal y yo del Red Roof Inn El Paso West apreciamos su puntuación de 4/5 después de su estancia. Me alegra que su estancia con nosotros haya sido buena. En Red Roof, nuestro objetivo es brindar experiencias positivas y nos alegra que haya quedado satisfecho. Sus comentarios son fundamentales mientras nos esforzamos por ofrecer una estadía limpia, cómoda y basada en valores a todos los huéspedes.Gracias de nuevo por compartir tu experiencia. Esperamos que nos brinde la oportunidad de brindarle una estadía aún mejor la próxima vez que esté en el área.Atentamente,Gabrielle Red Roof Management RediResponse Specialist

2/10 Sangat Buruk

Rogelio

Traveler bisnis
Disukai: Fasilitas
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Horrible
Menginap 1 malam pada bulan April 2024
Tanggapan dari Dannielle Rediresponse Specialist pada tanggal 14 Mei 2024
Hello Rogelio, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN EL PASO WEST and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Bagus

jose angel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Agradable,apto para las actividades planeadas
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Kerry-Lee Especialista en RediResponse pada tanggal 5 Apr 2024
Querido José,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios con respecto a su reciente estadía en el RED ROOF INN EL PASO WEST. Me alegró saber que estuvo satisfecho con nuestro agradable hotel y las actividades planificadas adecuadas. Nuestro objetivo es brindar una estadía limpia y cómoda a todos nuestros huéspedes y estamos orgullosos de haberlo logrado con su visita, como se refleja en su puntaje perfecto. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Atentamente,Kerry-LeeGestión del techo rojoEspecialista en RediResponse

10/10 Sangat Bagus

Othon

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
everything is fine
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kerry-Lee RediResponse Specialist pada tanggal 5 Apr 2024
Dear Othon,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN EL PASO WEST. I was happy to read everything was fine. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit as seen in your perfect score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 Sangat Bagus

Erika

Está bien👍
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Dannielle Rediresponse Specialist pada tanggal 31 Mar 2024
Hola erika, Gracias por tomarse un momento para completar nuestra encuesta. El personal de RED ROOF INN EL PASO WEST y yo agradecemos su puntuación de 5/5 después de su estancia. En el futuro, considere agregar más comentarios a su encuesta para informarnos qué estamos haciendo bien y dónde podemos mejorar. Sus comentarios son fundamentales para Red Roof mientras nos esforzamos por ofrecer una estadía limpia, cómoda y basada en valores a todos los huéspedes.Nuestro objetivo es ofrecer una experiencia positiva a todos nuestros huéspedes y nos alegra que haya quedado satisfecho con su estancia. ¡Gracias de nuevo y esperamos que nos visite nuevamente en su próximo viaje!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

4/10 Buruk

Jeffrey

Bepergian bersama teman, Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Okay if you are in a bind or need a cheap place but not someplace to vacation.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Oshane RediResponse Specialist pada tanggal 27 Mar 2024
Dear Jeffrey, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN EL PASO WEST. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Sangat Bagus

William

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice rooms, quiet, very comfortable beds.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Tianna RediResponse Specialist pada tanggal 18 Mar 2024
Dear William,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn El Paso West. It's great to read that you found our location to be very quiet and the bed to be comfortable. The staff and I were happy to see we met your expectations. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

4/10 Buruk

William

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
The sink and shower were both a mess , had drain issues, shower flooded the floor, no exhaust vent!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari LaTunde RediResponse Specialist pada tanggal 8 Mar 2024
Dear William,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN EL PASO WEST. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the drain issues you had, having no exhaust vent and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Sangat Bagus

Ricardo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Xao RediResponse Specialist pada tanggal 3 Mar 2024
Thank you for sharing your perfect rating with us, Ricardo. Our staff at the Red Roof Inn El Paso West was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

10/10 Sangat Bagus

Antonio

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Toni-Ann RediResponse Specialist pada tanggal 29 Feb 2024
Hello Antonio,I am pleased to have had you as our guest at our Red Roof Inn El Paso West. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

4/10 Buruk

Dominic

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Overall the property is dilapidated. The room we were checked into did not appear like it had been cleaned before our arrival. The sheets were stained and there was hair all over the bed frame. Would not recommend anyone staying longer than a night to book a room here.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Toni-Ann RediResponse Specialist pada tanggal 26 Feb 2024
Dear Dominic,Thank you for taking the time to tell us about your experience at the Red Roof Inn El Paso West. I am sorry that your experience did not meet your expectations as issues you've mentioned with the room being unclean and stained sheets are regrettable. This is not the standard that our Red Roof Inn strives to uphold.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will have a better stay in your future travels.Very truly yours,Red Roof Management

6/10 Cukup Baik

Richy, Anthony

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas
Old carpets in room. Shower was old and you feel it was about to give out. Old and dirty toilet. Just not that nice white finish or easy flush sable kind. Hand soaps and shampoos need to be update and better quality. Better mounts in the tv. Ice machine was old and not working. Broke, loose security hinge and bolts.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Chirell RediResponse Specialist pada tanggal 18 Feb 2024
Dear Richy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn El Paso West. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 3/5 score. You indicated that you were unsatisfied with the up keep of the carpet, shower and toilet not being to your liking also the other concerns you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

6/10 Cukup Baik

Paul

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lobby restroom inop, the desk guy told me the door had been locked for a week? WTH? Why have they not replaced the door knob. I just arrived from an all day road trip and needed to use the restroom.. emergency mode
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Xao RediResponse Specialist pada tanggal 15 Feb 2024
Thanks for sharing your feedback with us, Paul. The team at our Red Roof Inn El Paso West was saddened to see that we failed to provide you with a satisfactory stay. While we appreciated your 3/5 score, it was displeasing to read that this was the impression left with you. You stated that the lobby restroom was inoperable and the door was locked, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

4/10 Buruk

Hector

Bepergian bersama keluarga
No será selección a futuro
Habitación incómoda , vieja y mal cuidada.. solo 2 toallas chicas
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Xao RediResponse Specialist pada tanggal 13 Feb 2024
Gracias por tomarse el tiempo de contarnos su experiencia en el Red Roof Inn El Paso West, Hector. Lamento que tu experiencia no haya cumplido con tus expectativas. Usted afirmó que el mal mantenimiento y las toallas pequeñas dificultaron su estancia. Como tal, sus comentarios pueden ser tenidos en cuenta.Gracias a sus comentarios, Red Roof puede trabajar para realizar los cambios necesarios. Le deseo todo lo mejor en sus estancias en el futuro.Muy atentamente,Red Roof Management

10/10 Sangat Bagus

Rick

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Dog droppings everywhere. Mostly a knock on guests but someone needs to clean it up.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari OnielRediresponse Specialist pada tanggal 10 Feb 2024
Hi Riok,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn El Paso West. Relative to the droppings, please accept our most sincere apologies. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

2/10 Sangat Buruk

Allison Amy

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari LaTunde RediResponse Specialist pada tanggal 11 Mei 2024
Hello Allison, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN EL PASO WEST and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Bagus

Francisco

Disukai: Kondisi & fasilitas properti
Ok
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari OnielRediresponse Specialist pada tanggal 8 Feb 2024
Hi Francisco,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn El Paso West. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 Sangat Buruk

Navor

Tidak Disukai: Kebersihan
Había chinches
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari recordo Especialista en redirección pada tanggal 28 Jan 2024
Estimado Navor,Le agradezco que comparta sus comentarios luego de su estadía en el Red Roof Inn El Paso West. Me entristeció leer que su estadía no cumplió con sus expectativas debido a los insectos que informó. Tenga en cuenta que trabajamos con una empresa de control de plagas que trata regularmente la propiedad contra plagas como es estándar en la industria. He notificado a la propiedad de sus comentarios para que puedan trabajar con los especialistas para garantizar que todo esté como debe ser.En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar que se sienta cómodo. En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Atentamente,recordoGestión del techo rojoEspecialista en redirección

8/10 Bagus

Ricardo

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Kerry-Lee RediResponse Specialist pada tanggal 27 Jan 2024
Hello Ricardo, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN EL PASO WEST. It’s great to see you enjoyed your stay, resulting in an 8/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

10/10 Sangat Bagus

Luis daniel

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
todo bien
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Carla RediResponse Specialist pada tanggal 26 Jan 2024
Estimado luis,Agradecemos que se haya tomado su tiempo para compartir sus comentarios honestos aquí en el Red Roof Inn El Paso West. Nos alegra saber que disfrutó de su estancia, lo que le permitió obtener una puntuación de 5/5. En Red Roof, nuestro objetivo es brindar una excelente experiencia a todos nuestros huéspedes y nos alegra que haya quedado satisfecho con su estadía.Apreciamos su negocio y esperamos que nos brinde la oportunidad de brindarle otra gran experiencia la próxima vez que esté en el área.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Sangat Buruk

Victor

Tidak Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Kerry-Lee RediResponse Specialist pada tanggal 27 Jan 2024
Hello Victor, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN EL PASO WEST and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 Cukup Baik

Milagros

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sharma RediResponse Specialist pada tanggal 23 Mar 2024
Hello Milagros, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN EL PASO WEST and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 Sangat Bagus

BRENDA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Chirell RediResponse Specialist pada tanggal 23 Jan 2024
Dear Brenda,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn El Paso West and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

8/10 Bagus

Sergio

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Dannielle Rediresponse Specialist pada tanggal 16 Jan 2024
Hello Sergio, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN EL PASO WEST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Bagus

Gerardo, Chihuahua

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Adraine Rediresponse Specialist pada tanggal 2 Feb 2024
Hello Gerardo,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN EL PASO WEST and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Sangat Bagus

Mashon

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

4/10 Buruk

Jose De Jesus

Bepergian bersama keluarga
Disukai: Fasilitas
Tidak Disukai: Kondisi & fasilitas properti
No limpian diario
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Antonio,RediResponse Specialist pada tanggal 11 Jan 2024
Estimado José De Jesús,Gracias por tomarse el tiempo de contarnos su experiencia en RED ROOF INN EL PASO WEST. Lamento que tu experiencia no haya cumplido con tus expectativas. Acepte nuestras más sinceras disculpas por lo que describió como limpieza insuficiente/falta de limpieza diaria.En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Muy atentamente,Antonio,Gestión del techo rojoEspecialista en RediResponse

10/10 Sangat Bagus

Hugo

Bepergian bersama keluarga
Disukai: Fasilitas
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Antonio,RediResponse Specialist pada tanggal 10 Jan 2024
Hello Hugo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN EL PASO WEST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

6/10 Cukup Baik

Judith

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Not clean enough
There was a pair of pants left behind by the previous occupant and there was a pair of dirty socks left in between the sheets. We are only received 2 small towels.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Antonio,RediResponse Specialist pada tanggal 10 Jan 2024
Dear Judith,Thank you for taking the time to tell us about your experience at the RED ROOF INN EL PASO WEST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as insufficient toiletries and uncleanliness.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

2/10 Sangat Buruk

Christopher

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Night Clerk was very rude.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Adraine Rediresponse Specialist pada tanggal 2 Feb 2024
Dear Christopher,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN EL PASO WEST. I am sorry to read that you described the night clerk to be rude. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Sangat Buruk

Andrew

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2023

2/10 Sangat Buruk

Diana

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
LAS INSTALACIONES NO ESTAN COMO LA DESCRIBEN
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Antonio,Especialista en RediResponse pada tanggal 10 Jan 2024
Querida Diana,Gracias por tomarse el tiempo de contarnos su experiencia en RED ROOF INN EL PASO WEST. Lamento que tu experiencia no haya cumplido con tus expectativas. Acepte nuestras más sinceras disculpas por lo que describió como que las instalaciones no son como se anuncian.En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Muy atentamente,sendero antonioGestión del techo rojoEspecialista en RediResponse

8/10 Bagus

Veti

Bepergian bersama keluarga dan anak
Disukai: Kebersihan
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Toni-Ann RediResponse Specialist pada tanggal 1 Jan 2024
Hello Veti,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

2/10 Sangat Buruk

Pearl

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Terrible service
Front desk person rude, hotel smells because of the dirty carpet, the noise from the interstate was very loud and we didnt get any sleep also our room did not have a smoke alarm. The mattress was horrible, we could feel the springs and the outlets and usb ports did not work in our room. A homeless person was having coffee in the lobby as we checked out, not very safe environment
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Toni-Ann RediResponse Specialist pada tanggal 1 Jan 2024
Hello Pearl,Your 1/5 score is very disappointing to see, as we at Red Roof strive to provide satisfactory stay for our guests. Issues you've mentioned regarding being provided with poor customer service, there being an odor in the carpet and you being faced with safety concerns are regrettable to hear. Safety is one of our top priorities with our guests, so We appreciate you ringing your concerns to our attention. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Red Roof Management

4/10 Buruk

Patricia

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It’s just about 45 minutes for me to check in as the person running the front desk was all alone, and there was a line of people trying to check in. The coffee machine in the lobby was not working when it finally did work the coffee tasted like dirty water.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Toni-Ann RediResponse Specialist pada tanggal 1 Jan 2024
Dear Patricia,Thank you for taking the time to tell us about your experience at the Red Roof Inn. The issues that you've brought to my attention regarding a lengthy check in and issues with the coffee machine, among other concerns are unsettling to hear. This is not the standard that Red Roof upholds for our hotel. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Red Roof Management

8/10 Bagus

Caitlin

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
The front desk was EXCEPTIONAL. Very professional and efficient. The room was underwhelming. The freeway noise was awful, bed was uncomfortable, and there was an odor.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Adraine Rediresponse Specialist pada tanggal 30 Des 2023
Dear Caitlin,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN EL PASO WEST. I am happy to read you found the front desk staff to be exceptional, very professional and efficient. I am sorry to read you described the room to be underwhelming, the bed to be uncomfortable and the other concerns you mentioned. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you again for sharing your experience. We look forward to seeing you in your future travels at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Sangat Bagus

Gilberto

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Dannielle Rediresponse Specialist pada tanggal 28 Des 2023
Hello Gilberto, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN EL PASO WEST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 Cukup Baik

Leticia

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Todo muy bien en la habitación , pero el pasillo y elevador muy sucio, asi como las escaleras de servicio muy muy sucias
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Chirell RediResponse Specialist pada tanggal 27 Des 2023
Dear Leticia,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn El Paso West. I'm thrilled to read your kind remarks about everything being good in the room. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding elevator and service stairs being very unclean. We appreciate your business and truly value your feedback.It would be our pleasure to have you stay with Red Roof again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediResponse Specialist

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kenyamanan kamar
Location is great Beds are extremely uncomfortable myself and my husband woke up with aching backs. It was like sleeping on a box spring
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Dannielle Rediresponse Specialist pada tanggal 25 Des 2023
Dear Valued Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN EL PASO WEST. Your comments in regards to our convenient location are much appreciated; yet, I was disheartened to read that the bed was uncomfortable. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

6/10 Cukup Baik

Robert

Bepergian bersama teman
Disukai: Staf & layanan
Great location and friendly staff. Room smelled clean but don't look under the bed. No housekeeping ever came or brought fresh towels on a 2 night stay. (But they did apologize after checkout). Upper floor rooms are more secure as they are accessed thru lobby elevator. 1st floor rooms face the parking lot.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Antonio,RediResponse Specialist pada tanggal 24 Des 2023
Dear Robert,Thank you for taking the time to tell us about your experience at the RED ROOF INN EL PASO WEST. It’s great to hear that you found our property to be clean conveniently located in addition to our staff being very hospitable. On the other hand, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as insufficient house-keeping among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

8/10 Bagus

EDUARDO

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Lugar limpio, me gustaria quw tuviera restaurant.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Nishaye RediResponse Specialist pada tanggal 23 Des 2023
Hola Eduardo,Agradecemos sus comentarios sobre su reciente estadía en el Red Roof Inn El Paso West. Es reconfortante saber que tuvo una buena experiencia y que le encantó la limpieza de nuestro hotel, lo que le llevó a obtener una puntuación de 4/5. Siempre nos gusta escuchar acerca de las experiencias positivas que nuestros huéspedes tienen en nuestros hoteles. Con respecto al restaurante que sugirió, los comentarios de nuestros huéspedes siempre son bienvenidos y sus comentarios se tendrán en cuenta mientras nuestro equipo de Red Roof se esfuerza por mejorar continuamente la calidad de nuestros servicios.En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción. ¡Gracias de nuevo y esperamos que nos visite nuevamente en su próximo viaje!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

6/10 Cukup Baik

Irene

Bepergian bersama keluarga
Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Nishaye RediResponse Specialist pada tanggal 23 Des 2023
Hello Irene, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn El Paso West and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Toni-aNN RediResponse Specialist pada tanggal 20 Des 2023
Hello Valued Guest,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

10/10 Sangat Bagus

Jackson

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Toni-Ann RediResponse Specialist pada tanggal 21 Des 2023
Hello Jackson,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management