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Ulasan untuk Best Western El Reno

2.5 out of 5
Best Western El Reno
2701 S Country Club Road, El Reno, OK

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 160 dari 331 ulasan" "
Penilaian 8 - Bagus. 101 dari 331 ulasan" "
Penilaian 6 - Cukup Baik. 42 dari 331 ulasan" "
Penilaian 4 - Buruk. 15 dari 331 ulasan" "
Penilaian 2 - Sangat Buruk. 13 dari 331 ulasan" "

8,8/10

Kebersihan

8,8/10

Staf & layanan

8,2/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Jennifer

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The desk attendants were very friendly. Even the room cleaning lady was a sweetheart! Our room smelled clean, felt clean and the air conditioning was great! Breakfast was amazing with so many choices.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari AGM pada tanggal 13 Mei 2024
Thank you for taking the time to leave us a great review!We're pleased you enjoyed your stay and we look forward to seeing you in the future.Thank you for choosing us!!!

6/10 Cukup Baik

Tina

Menginap 1 malam pada bulan April 2024
Tanggapan dari AGM pada tanggal 8 Mei 2024
Thank you for taking the time to leave us a review. Your input is important to us as we strive to deliver our best.Thank you for choosing us!!!

4/10 Buruk

ARC

Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
The room was clean and check it was easy. Two problems though, first the TV was broken it had a line of broke pixels running though the middle of it. The biggest problem was the shower did not have any hot water. For that reason I would not book this hotel again. On a positive note the breakfast was great!
Tanggapan dari Bianca pada tanggal 20 Mar 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Bagus

Theresa

Bepergian dalam rombongan, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, fasilitas
Room was clean, bed comfortable, but the room is dated and needs carpet replaced. Great area if you have a dog, plenty of green space.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari AGM pada tanggal 26 Apr 2024
We pride ourselves on giving our guests the best possible experience. We're happy that your room was comfortable and clean. We are excited that we will be renovating our guest rooms in the near future!

2/10 Sangat Buruk

Patrick

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I stayed in room 221. The reservation was myself, my wife and our dog. This room is/was dirty. The carpet is disgusting, it is very very dirty. The floor in bathroom had some spill on it, a sticky spill, and obviously had not been mopped clean. The smoke detector is missing. The TV screen was very dirty, This was my 5th stay and likely my last. Whether I have a dog or not, for $120.00 this was a a ripoff. Best Western and the owner should be ashamed.
Tanggapan dari AGM pada tanggal 26 Apr 2024
Please accept our sincerest apologies for the lack of service you experienced. We strive to give the best guest experience possible and we fell short in this instance.We have taken corrective action to address your feedback.

8/10 Bagus

Lois

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Quick and easy sign in. Room was clean and comfortable. Only complaint is that the heater/AC ran almost constantly. The room was chilly when I arrived so I set the temperature at 74 until the room warmed, then turned it down to 70. Had the fan set first on auto, then low. And it ran constantly, with cool air blowing on the bed. A bit of a chilly night. I didn't get to breakfast until 8 and by then, everything that should be hot had cooled down. The place was quiet and restful overall.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari AGM pada tanggal 15 Feb 2024
We sincerely apologize that you experienced issues with our HVAC unit. We have since corrected this issue, so thank you for bringing it to our attention. Most of all, THANK YOU for choosing us!

4/10 Buruk

Russ

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tired facility
This place is very tired. Carpet is frayed, furniture is beatup. I have stayed here twice, not staying again. Front desk is not welcoming or friendly.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Bianca pada tanggal 24 Jan 2024
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Sangat Bagus

George

Room was clean breakfast was good
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Joyce

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Nora

Menginap 4 malam pada bulan November 2023

10/10 Sangat Bagus

Rodger

Menginap 1 malam pada bulan November 2023
Tanggapan dari AGM pada tanggal 15 Feb 2024
Thank you for staying with us! We appreciate you and look forward to your future stays.

8/10 Bagus

Nora

Menginap 1 malam pada bulan November 2023

8/10 Bagus

Wendy

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
road trip stay
second time staying here on drive to az. the staff is ALWAYS delightful and helpful. the property is dated and has some improvements. weird sweet cover up smell in room. beds comfy. is sufficient for over nite road trip stay
Menginap 1 malam pada bulan November 2023
Tanggapan dari Mary pada tanggal 16 Nov 2023
Thank you, Wendy, for your review. I will share your comments with the staff. I know they will be excited to hear that you enjoyed your stay. I will have them to look into the smell. Thanks again for letting us know.

6/10 Cukup Baik

Charlie

Bepergian bersama teman
No chair in the bedroom other than the desk chair. Paint was chipped on the wall.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Mary pada tanggal 21 Nov 2023
Thank you Charlie for taking the time to review the hotel. We will make sure to place the painting project on our list.

6/10 Cukup Baik

Maria

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
They didn’t clean up our room so we have to request clean towels and the bathroom only have one roll of toilet paper the carpet is gross they need to put attention onto the carpet!!
Menginap 2 malam pada bulan November 2023
Tanggapan dari Mary pada tanggal 16 Nov 2023
Thanks for letting us know about the carpet. We have the carpets cleaned. We hope to see you again soon.

6/10 Cukup Baik

DENISE

Bepergian bersama teman
Right off of interstate. Customer service upon checking out was bad. Didn’t acknowledge us or asked us about our stay. He continued to be on computer
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Mary pada tanggal 21 Nov 2023
Ms Denise, I am sorry for the experience. I will make sure that we address the issue. Thanks for your letting us know.

6/10 Cukup Baik

Karen

Disukai: Fasilitas
Bathroom
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Mary pada tanggal 21 Nov 2023
MS Karen thank you for letting us know about your experience. We will look into this matter with the bathroom.

8/10 Bagus

Robert

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Mary pada tanggal 16 Nov 2023
Thank you, Robert, for your review. We hope to see you again soon.

10/10 Sangat Bagus

Angela

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan September 2023

4/10 Buruk

Leroy

Water pressure was very poor
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Brenda E pada tanggal 30 Agu 2023
On behalf of our entire team, I apologize that you experienced issues with our water pressure. Thank you for reporting this issue to us and we will use your feedback to ensure the problem is resolved.

6/10 Cukup Baik

Mary

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
We have stayed at this property in the past & was expecting it to be the same, the room carpet was filthy and just seemed "tired". The pool was not clean and the area we used to sit at in the shade had bird poop everywhere! It wax so dosappointing! It was very hot and the pool we were so looking forwward to! Breakfast, pancakes dried out and had too Ask multiple times for replenishment. This was a 3 night stay on Saturday, finally they cleaned pool but was still lacking. The helpers were friendly snd very acommafsting
Menginap 3 malam pada bulan Agustus 2023

4/10 Buruk

Greg

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Hotel General Manager pada tanggal 16 Agu 2023
We apologize for your experience at the Best Western El Reno. We strive to provide an excellent experience for each of our guests. Please contact me directly so that we can discuss your experience and hopefully resolve things for you.

10/10 Sangat Bagus

Todd

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Agustus 2023

6/10 Cukup Baik

Bryan

Menginap 1 malam pada bulan Juli 2023

6/10 Cukup Baik

Craig

Bepergian dalam rombongan
Disukai: Kebersihan
Hotel was convenient. Had pizza delivered. Room was clean. Bathroom looked freshly remodeled. Bed was comfy. Evening staff was professional but less than friendly.
Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Sherry

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
The staff was professional & kind. The room was clean. It was located near shops, restaurants & a Supercenter. We felt safe & it was quite. We parked right at our door. It was located near I-40 with easy access.
Menginap 3 malam pada bulan Juni 2023

10/10 Sangat Bagus

Carmien

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2022

6/10 Cukup Baik

Dianira

Menginap 5 malam pada bulan Juni 2023

8/10 Bagus

Vallerie

Menginap 3 malam pada bulan Juni 2023

10/10 Sangat Bagus

Jason

Menginap 1 malam pada bulan Juni 2023

8/10 Bagus

Candace E

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Convenient access when were were traveling across country.
Menginap 1 malam pada bulan Mei 2023

2/10 Sangat Buruk

Ioannis

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan
They got the reservation wrong, 1 bed instead of 2, and did not seem to care much when pointed out. The worst part was the flies inside the room
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Sheena C pada tanggal 5 Jun 2023
We apologize for your experience at the Best West El Reno. We strive to provide an excellent experience for each of our guests. Please contact me directly so that we can discuss your experience and hopefully resolve things for you.

6/10 Cukup Baik

Kathleen

Menginap 1 malam pada bulan Mei 2023

10/10 Sangat Bagus

Dana, concord

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was a nice property. Only problem was no hot water in shower 😫
Menginap 1 malam pada bulan April 2023
Tanggapan dari Brenda E pada tanggal 15 Mei 2023
We apologize for the hot water incident and look forward to providing you better service on your next visit.We appreciate you and THANK YOU for choosing us!!!

10/10 Sangat Bagus

Jenifer

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The room was super clean and front desk staff was amazing! I’ll be back soon! Thank you!
Menginap 1 malam pada bulan April 2023
Tanggapan dari Brenda E pada tanggal 15 Mei 2023
Thank you for the great review. We are glad you enjoyed your stay with us and we look forward to your return!!

6/10 Cukup Baik

sylvain

Bepergian bersama keluarga
Very simple road trip stop. Very good breakfast in morning. Room basic had a fridge non working, changed room and fridge extremely noisy. Renovated shower and very comfortable bed is 5 stars.
Menginap 1 malam pada bulan April 2023
Tanggapan dari Brenda E pada tanggal 15 Mei 2023
Thank you for your review! I apologize for the issues you encountered and we've since remedied them. Thank you for choosing us!!!

10/10 Sangat Bagus

Erin

Menginap 1 malam pada bulan April 2023

10/10 Sangat Bagus

Eugene

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Great Stay & Breakfast
We will definitely stops here again!! The staff at check in was great, very Friendly . The room was park at your door which we don't mind. Outside was very loud with the traffic on the highway, but once inside the room it was very quiet. Comfy bed , the walk in shower was great since before leaving on vacation I injured myself. Grrr! Breakfast the next morning was the best breakfast we had at a hotel in a long time.
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Brenda E pada tanggal 29 Mar 2023
Thank you for leaving us this review and recognizing our hard work!!! We're happy that you enjoyed your stay. Sorry that you injured yourself :(Most of all, thank you for choosing US!!!

8/10 Bagus

Ashlee

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything was clean .
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Brenda E pada tanggal 29 Mar 2023
Thank you for taking the time to leave us a review. We appreciate you!!

4/10 Buruk

Anke

Menginap 1 malam pada bulan Maret 2023

10/10 Sangat Bagus

kathie

Menginap 1 malam pada bulan Maret 2023

6/10 Cukup Baik

Yolanda

Tidak Disukai: Staf & layanan, fasilitas
Ok place to stay. Breakfast ended at 9, went in at 8:45 and everything was put up. Check in wasn't very welcoming. Ladies didn't seem to care if I checked in or not.
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Brenda E pada tanggal 24 Mar 2023
Thank you for taking the time to leave us a review. We apologize for not meeting your expectations. Based on your input, we will ensure that those items of concern are addressed.

2/10 Sangat Buruk

todd

Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Nicole pada tanggal 16 Mar 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Sangat Bagus

James

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good stay.
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Brenda E pada tanggal 24 Mar 2023
We are pleased that we met your expectations. Thank you for choosing us!!!!

4/10 Buruk

Anne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Need more accessible and handicap parking
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Khia pada tanggal 28 Feb 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Sangat Bagus

Lynne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Brenda E pada tanggal 24 Mar 2023
Thank you for such a high rating! Most importantly, thank you for choosing us!!!

2/10 Sangat Buruk

Brett

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2022

8/10 Bagus

Patrick, Limerick

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Carpet in my room was very dirty. Beyond that the facility was very good.

10/10 Sangat Bagus

Susan

Menginap 1 malam pada bulan November 2022