Search Villas in El Soco

"All was well "

"Staff rushes you through an upgrade process promising better access to dinner options (6 tot. vs 3 on the family side), but refuse to let you make reservations at the front desk once you arrive. Instead, you are given a vague, 20-second “point in a general direction but we refuse to take an extra minute to show you” debrief of the grounds, which left my partner and I extremely lost at several points of our trip. We didn’t know where to find several of the amenities, as we were not shown them. I only found out halfway into my trip that there was even a casino and club on the family side. It was not mentioned by front desk, or entertainment staff, but by another guest who said they ALSO had to be told about those amenities by another guest who JUST HAPPENED to stumble upon it. Once we were finally allowed to make a reservation, they only had 9:15 reservations Mon-Wed. Th-Sat there was no way to eat at a restaurant. The restaurants on the other side, that staff had lied were walk-ins to push the luxury upgrade, had also been booked full, meaning we did not get to try to 1/2 of the food options available. On food: the Japanese restaurant was offensive. Hard and fishy imitation crab, filmy rice, and a satay gone wrong: was soggy under the peanut sauce that completely missed the mark. It’s like if someone recreated Japanese food with only a vague description. The French/Brazil options were great. My safe door broke and it took 3 hrs for help and staff was rude. Wait staff was kind."

"Lo mejor que tiene la propiedad son sus empleados. Siempre amables , simpaticos y sonrientes dispuestos a ayudar. Por supuesto q las comidas y la playa tambien genial"

"great"

"Hotel is brand new. Clean. Nice rooms with decent amount of space. We had a room that faced the water. It was beautiful on the balcony. Infinity pool wasn't used by us but looked lovely. The biggest problem is that there is nothing nearby. You are basically at the mercy of the hotel unless you Uber somewhere. We arrived and needed to eat around 4:30pm (starving because the airport has no restaurants on the arrival side that we could find). The restaurant had a very small menu of snack bites. I got a chicken Caesar salad which was ok. Dinner wasn't being served until 6pm. We only stayed 1 night before a cruise and it is close to the cruise port so points for that. I would probably stay again but eat before you arrive."

"Es un lugar para estar en familia y pasarla tranquilo."

"The service is very good "

"Third time coming to this place and have no regrets. Customer service is just amazing, everything is perfect here."

"Nice hotel. Loud pool area. Not a good location."