"Other than the lobby, the place was really worn down. Dirty halls and floors, trash and dog poo all over the outside grounds. And there are no amenities, not even Kleenex, included in the rooms besides two plastic cups, toilet paper, and a bottle of shampoo. I understand it’s a budget extended stay hotel but it would have been nice to know ahead of time to bring at least disposable utensils/dishes and maybe a pot to boil water. The hotel was also very loud, between people walking around, moving chairs, closing doors, dogs barking, people coughing/talking, music playing, and traffic from the freeway, I couldn’t fall asleep, even with earplugs in. So I ended up packing my room at 6am and asked for the second night to be reimbursed but was told the cost of early departure is the cost of a night’s stay. I understand the website for the hotel explains how the low cost/budget scenario works, so guests are expected to bring things themselves, it just wasn’t clear on hotels.com app. The front desk check-in staff person was very kind though."
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