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"The Hyatt Grand Central New York has a prime location right next to Grand Central, which is one of its biggest advantages. Other than that, they have inconsistent housekeeping. Rooms are not cleaned regularly, so towels are not being replaced or basic supplies not being restocked unless requested. The check-in staff were helpful and accommodating and offered an upgrade (though it came at an additional charge), which did improve the stay for our group. Overall, the hotel works best if location is your top priority. Just be prepared for inconsistent service and amenities that may not fully match typical 4-star expectations."

"I love the Tempo for it’s cleanliness and location. This is not my first stay there and I really loved it the first time. This time though, I didn’t feel as welcomed: The welcome name in our room was still of the previous member, we were told it’s going to get fixed as I wanted to make sure I get the points for staying. 3 nights stay and it was never fixed. We asked for a kettle that never came, no way or offer to heat up a soup for my niece, they didn’t offer us any discount to any sites or things to do like last time either. I still like the Tempo and would stay there again but I wanted to show my niece how nice it is there seeing it is her first time in New York but I find this experience is lacking the attention to detail it used to have when it comes to ensuring great customer experience."