8/10 Bagus
Michaela
4 Mei 2026
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I have stayed at Inglewood Manor many times. The grounds are spectacular and a true "heaven" after a hard day’s work. Rooms are outstanding and clean with firm mattresses that are just right for me. WiFi was OK.
However, service this stay was a let down. At check-in, there was an issue with my Expedia VIP voucher. I find it frustrating that Expedia advertises these if the hotel doesn't honor them. I got frustrated because of the principle of being promised something. The staff member eventually offered their own 20% food and drink voucher, but he should have led with that to avoid the frustration.
That evening, I wanted to eat on the garden patio. Reception didn't know if I could have restaurant meals there and couldn't be asked to find out, telling me to ask the bar. The young bartender looked at me blankly, said he didn't know, and just pointed out the lounge. When I repeated I wanted to eat outside, he finally said he would find out. I took my drink and waited, but no one ever came back. Since I had my laptop out, I wasn't going to pack everything up to ask again, so I went to bed without dinner.
Breakfast was good and staff there were friendly. At check-out, I was told the voucher should have been given to the restaurant. They discounted the drink but not breakfast, claiming it "wasn't at their restaurant." It is not about a measly few pounds, but the principle. I love staying here, but the staff were very hit and miss this time.
Michaela
Menginap 2 malam pada bulan April 2026
