Hotel Menerima Tamu LGBT di Englewood

"The views were beautiful, but the staff was no help. The line was ridiculously long to get checked in. When we got checked in, they had someone show us how to get to our room and the young gentleman brought us to a stairwell and stated didn’t they tell you the elevators are broken we literally had to walk through construction sites and multi levels just to get to our room. I wrote a complaint to the hotel and got little response. The room was beautiful, but poor customer service to say the...

"Our room was given to someone else upon arrival. The staff stated our card had declined when in fact, it was a security check from our bank that we did clear, and should have been charged following clearance. We basically arrived and didn’t have a room anymore. I would assume this is fairly common that banks would require customers to verify a transaction in a different city, but instead of reaching out to us, the hotel gave our room to someone else and we were left having to book a different...

"It was good. Had a bad experience with the bar. Drinks overpriced and then my credit card was charged for another party’s entire order."

"Greatness right by the riverwalk"

"The Silversmith Hotel is in a great location. Walking distance to the river, Millennium Park, and lots of museums and attractions. It was easy to take the train from the airport and walk a few blocks to the hotel. Bus and train stops right near the hotel. The room was clean and cozy. The hotel was well-maintained. The best part was the staff. They were all super helpful and welcoming. They were in touch via text before our stay and asked us if we had any requests or needs. We were able...

"Niiiiice"

"We stayed 4 nights in 2 rooms (a couple and a solo traveler) and while the location is the hotel's strongest point. It is a historic building in the Loop, walkable to Millennium Park and easy transit access. A few things could be improved. Our check-in experience was a bit awkward as the host assigned the smallest room to the couple rather than the solo traveler, which felt like an oversight. The lobby seating is showing wear, and the in-room bedding instructions were more confusing than they...