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"The hotel is very clean and in a good location. No frills, which is expected for the price I paid. The rooms are comfortable and well appointed, there are restaurants and coffee shops directly outside for convenience. It is very walkable to the major sites of Bilbao. Would stay again, if I were to return to the city."

"The wifi didn't work, could only get access to the Internet for an hour to get disconnected and then no access at all"

"So disappointed with our very expensive room with terrace. Bilbao is wonderful and the view from the room was spectacular but there were lots of little details that let the experience down; there was a cigarette burn on a cushion on the terrace chair, another large burn mark on the bathroom sink surround (hot hair tongs?), the planting on the terrace was looking very sad and eaten by bugs, a raucous party on first night in the room next door, scraping sounds of furniture from 6am which were from the breakfast terrace directly above. It’s not what we expected from a 5 star hotel and certainly not for the price. "

"Very convenient location. Hotel is very clean and staff is friendly and helpful"

"Room was very small with no way to open suitcases except on bed. There was seldom if ever anyone on the reception desk. No one in the restaurant could speak English, but they were very helpful with what we could communicate. Food in the restaurant was only take out (serve yourself). But everything was very tasty. For the price, the room wasn't worth the price, but we still enjoyed ourselves in the locale."

"Disappointing- we arrived after the common check-in time and the room wasn’t available. No offer to leave our luggage so we would be able to explore the city. The far in advance provided request of a second duvet, hasn’t been processed and required a reminder. The TV had his on mind and turned on every few minutes also through the night. Informing the staff didn’t change the situation- so we disconnected the television from the plug ourselves. Opening hours of the sauna is too short - only till 20:00. unfortunately not the quality and service i would expected from a five star hotel"

"the staffs were not too friendly, Location is not to good. "

"Convenient hotel. Stopped here before our ferry from Bilbao back to the UK. Has secure underground parking and free ev charging. "

"Fourth time we have stayed there over the years, it is convenient for the bridge across to Bilbao port and offers a good range of local ameities nearby providing you can find somewhere convenient to park. We could not get the air con / fan working that evening. They have upgraded the rooms compared to the previous visits and the picture accurately shows the view we had. The improvement work continues and IT IS NO ANSWER TO SAY IN SPAIN BUILDERS ARE ALLOWED TO START AS EARLY AS 8:00 WHEN WORKING IN A BUILDING. IT IS A HOTEL - GUESTS MIGHT LIKE TO SLEEP IN, THAT'S OFTEN WHAT THEY PAY FOR - IF THE HOTEL CANNOT CONTROL THE BUILDER'S START TIME (UNTIL SAY AT LEAST 9 WITH WARNING) PERHAPS THE MANAGEMENT SHOULD LOOK ELSEWHERE / PERHAPS CHANGE PROFESSIONS, AS THEY CLEARLY DO NOT UNDERSTAND THE BASICS OF RUNNING AS A HOTEL OR CLOSE PROPERLY FOR RENNOVATIONS. My suggestion that such an early start (on a Saturday morning) was not really what you'd expect from a professional hotelier was just met (from morning staff) with a shrug of shoulders. it's Spanish rules! Very welcoming Breakfast good, albeit with just one member of staff there, to check people in and find initial coffee plus attend to eberything else there are understandably longer waits then should be the case for some of the food replenishments to come out. "