"I stayed at this hotel during the May heatwave, when temperatures exceeded 32°C. Unfortunately, the air conditioning in our room did not work throughout our stay..
I reported the issue shortly after arrival on 28th May, I was told to press the button until the light turned green, indicating the system was operating. When this failed to cool the room, a staff member attended and confirmed the air conditioning was not working. We were given a fan and advised that maintenance would investigate the next day. On Friday 29 May, an engineer visited and again explained that the green light meant the system was on. We explained that it was not producing cool air. He said there had been a problem the previous day but that it had been resolved. However, when we returned that evening, the room was still very hot and the air conditioning was not working. On Saturday 30 May, I reported the fault again. One receptionist told me there was an issue affecting the hotel and that the air conditioning would operate for only a couple of hours before shutting down. That evening, another receptionist appeared surprised the problem was unresolved and denied there was a wider issue. When I said I would have requested another room had I known the problem would continue, I was told none were available. Despite repeated reports over three days, the fault was never fixed. The lack of a resolution, conflicting information and extreme heat made for a very uncomfortable stay. I do not recommend this hotel"
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