Search Spa Hotels in Eslabón

"The staff were absolutely amazing and very accommodating. The included breakfast was a nice addition and the hotel is right in the heart of the town. Everything that matters is within walking distance. My only complaint was that I did not get the room that I thought I selected on Expedia. When I spoke to the hotel owner he explained to me that they are a Boutique hotel and that the images are merely a representation of what you can expect. I also could not get the smart t.v. to work consistently or connect to the wi-fi. I suspect that this was an issue due to the constant need to replace the key card in order to receive power to the room. In all fairness, I did not bother to bring this issue to the attention of the hotel as I did not want to be bothered. I also could not stand the mini-bar that was stocked with overpriced snacks and liquor. It would be nice if they could simply remove the mini bar items, but I was told to place them in the closet instead. I did not want to be charged $3 per beer. "

"Small, older motel-style hotel with bar/restaurant on site. In the restaurant the staff were very kind, attentive and helpful (The steak was great and drinks were good). Discovered Cockroach infestation (multiple sizes) in our room (kitchen). Owner was extremely belligerent and combative, refused any resolution including denying checkout receipt. (Contacted via front desk staff and directly by Expedia, see owner responses to other guest reviews for reference.) Restaurant is run by a different individual. "

"The room was nasty, roaches all over the desk and tv console & the bathroom as well. The only reason we stayed is because we had no car to leave. We barely slept & kept waking up to kill roaches. We kept our clothes and toiletries in our suitcases. The shower was full of previous guest hair and moldy. The excuse from the front desk was that this room had been blocked and they gave it to us anyway. Unacceptable!!! We did like the restaurant staff, food was ok views were nice from that area. "

"Yes "

"All staff are very kind and friendly. Entertainment staff aren’t friendly and do not engage well with guests. "

"Wonferfull stay! Our Suite was very large and immaculate! The restaurant and bar were awesome, but the best thing about this place are the staff!!!!! So kind and helpful and attentive. We loved them!!!"

"Great view"

"Needs better management to pay attention to details. For example, we book two rooms. One room was for 5 people and only one umbrella was found. If you know 5 people are coming common sense is to put more than 1 umbrella. The other room had no umbrella and took over 2 days to get just one. Shower head holder in bathrooms were loose and water was splashing everywhere. Only buffet was available, all restaurants were book for our entire 5 day stay unless we wanted to have dinner after 9pm. Poor planning by hotel management."

"Amazing food delicious "