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Ulasan untuk Hyatt Vacation Club at Coconut Cove, Bonita Springs

4 out of 5
Hyatt Vacation Club at Coconut Cove, Bonita Springs
11800 Coconut Plantation Drive, Estero, FL

Ulasan

9,2

Luar biasa

Penilaian 10 - Sangat Bagus. 291 dari 403 ulasan" "
Penilaian 8 - Bagus. 64 dari 403 ulasan" "
Penilaian 6 - Cukup Baik. 26 dari 403 ulasan" "
Penilaian 4 - Buruk. 15 dari 403 ulasan" "
Penilaian 2 - Sangat Buruk. 7 dari 403 ulasan" "

9,4/10

Kebersihan

9,4/10

Staf & layanan

9,2/10

Fasilitas

9,4/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

8/10 Bagus

Ximena, Miami

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The property is nice. Staff at front desk need to improve their servicd
Menginap 1 malam pada bulan Mei 2024

6/10 Cukup Baik

David Wendell

Tidak Disukai: Kebersihan, kondisi & fasilitas properti

4/10 Buruk

Josiane, Pompano beach

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Fasilitas
My experience at this hotel was disappointing. Despite making a reservation for 4 people, the property only accommodated for 2. There were no extra blankets or pillows available, and to make matters worse, the reception closed at 11pm. Due to overbooking, I had to leave earlier than planned, resulting in a loss of money. To top it off, I was nearly charged $299 for a room charge that was added by “mistake”. I advise caution when considering this property for your stay.
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Jaime

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Great amenities. Lazy River is amazing.
Menginap 2 malam pada bulan April 2024

8/10 Bagus

Rob

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Good property and customer service. Construction and maintenance around the building were a bit noisy.
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Annalisa

Disukai: Kebersihan, kondisi & fasilitas properti
Excellent place for our family! We will be back!
Menginap 5 malam pada bulan April 2024
Tanggapan dari Ryan pada tanggal 23 Apr 2024
Thank you, Annalisa, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Bagus

Stacy

Bepergian bersama keluarga dan anak
Disukai: Fasilitas, kondisi & fasilitas properti
This place has almost everything you need! They has a list of items that they would provide and more then half they were out of. Like a brush laundry bag slippers. I think this place is a great family friendly atmosphere! You literally do not need to go to and other beaches as they shuttle you to one that is nice and quite and we saw over 4 follow back one day! Our kids loved the movie biewing and game room! The only other complaints would be the smell that came out of our bath tub was not ok 😕 the showers had a very hard time draining. And the room didnt seem very well cleaned at our arrival. But staff was great until we requested a late check out. After getting our flight delayed 😑
Menginap 4 malam pada bulan April 2024
Tanggapan dari Ryan pada tanggal 18 Apr 2024
Thank you for leaving a review with us! We apologize for the negative experience you faced in your villa. We will address these areas needed of improvement. We hope you enjoyed your stay with us!

10/10 Sangat Bagus

Rachel, Coon Rapids

Bepergian dalam rombongan
Disukai: Kebersihan, kondisi & fasilitas properti
This place was great except for the fact that every morning at 7:30am, the grounds crew at the golf course would use their machinery that would wake me up. Lazy River was awesome and the hot tub was bubbly. The front desk staff were friendly and helpful.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Ryan pada tanggal 18 Apr 2024
Thank you for leaving a review with us! We apologize for the noise early in the morning, and we will ensure to improve in this area. We hope you enjoyed your stay with us!

10/10 Sangat Bagus

Ashley

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This property was perfect for our family of 5! The two bedroom room has so much space! The pool area is amazing, the lazy river is a huge bonus we loved it!
Menginap 6 malam pada bulan April 2024
Tanggapan dari Ryan pada tanggal 18 Apr 2024
Thank you for leaving a positive review with us. We greatly appreciate it.

10/10 Sangat Bagus

Christina

Disukai: Kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2024
Tanggapan dari Ryan pada tanggal 8 Apr 2024
Thank you, Christina, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Bagus

Daniel

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Ryan pada tanggal 8 Apr 2024
Daniel, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

6/10 Cukup Baik

Peter

Bepergian bersama keluarga
Tidak Disukai: Kebersihan
Staff was courteous and helpful. Property was great but a little dated. We also never had housekeeping on a Wednesday to Monday stay in 2 rooms.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Ryan pada tanggal 8 Apr 2024
Thank you for your review! We appreciate your kind words about our staff and the property itself. We apologize that the rooms felt a bit dated, and that housekeeping wasn't provided during your mid-week stay. We're always looking for ways to improve, and your feedback is valuable.

10/10 Sangat Bagus

Vincent

Disukai: Kebersihan, kondisi & fasilitas properti
The property was beautiful. The rooms were I red and u The first red flag comfortable and clean. The pool was like a dream. It is definitely one of the most astonishing t
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ryan pada tanggal 8 Apr 2024
Thank you, Vincent, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 Cukup Baik

Rocco

Bepergian bersama teman
Tidak Disukai: Fasilitas
Honestly we will never return to the hotel. It was very far from everything at least 30 minutes to anything. Very limited staff and they don’t clean your room every day. I’ve never experienced this, usually you receive clean towels & if need soap, shampoo etc. they clean every other day and no delivery of anything needed. Hotel gave us 1 tiny bar of soap to use between sink and shower & acted like that should have been enough. We will return to Florida, a few areas we scouted would be better suited looking forward to next season!
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Ryan pada tanggal 25 Mar 2024
Thank you for your feedback. We apologize that your recent stay fell short of your expectations. We understand your frustration with the distance to amenities, limited staff, and housekeeping schedule.Daily housekeeping with fresh towels is our standard practice, and we apologize if this wasn't the case during your stay. We'll be investigating this to ensure it doesn't happen again. We wish you the best of luck in finding the perfect location for your next Florida adventure!

10/10 Sangat Bagus

Anthony, So Walpole

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Very relaxing and excellent pool maintenance
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Ryan pada tanggal 25 Mar 2024
Thank you, Anthony, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

4/10 Buruk

Mary

Bepergian bersama keluarga
Tidak Disukai: Kebersihan
Property is very “ok” … a little dated. I would not recommend this property as the staff at this location tries to upsell you on the Hyatt vacation club. Be Leary of the staff and don’t sign anything. Expedia was very helpful on getting me out of a multi day stay at this location. Very disappointed in Hyatt! I even heard a sales person trying to upsell an older man saying “what are you gonna leave your money to your cat”…very bad!
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Ryan pada tanggal 22 Mar 2024
We're disappointed to hear about your experience. Your feedback is important to us, and we apologize for any inconvenience caused during your stay. We take your concerns seriously and will address them with our team to ensure that all guests feel comfortable and respected. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 Sangat Bagus

Cheryl

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Beautiful resort
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Ryan pada tanggal 20 Mar 2024
Thank you, Cheryl, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Bagus

Anita Rose

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We thought it was a pretty good place to stay and we enjoyed ourselves.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Ryan pada tanggal 12 Mar 2024
Anita, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Sangat Bagus

Theresa

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This property is beautiful. They are still doing work since the hurricane hit. The only down fall is this property is not on the beach. They have a small shuttle that takes you to a boat which then takes you to Pelican Island. The shuttle is small so you have a big group you may have to take 2 trips. The shuttle only runs Thursday-Sunday. Other than that this place is great for kids and adults. A beautiful pool area and we love the condo feel of the rooms.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Ryan pada tanggal 20 Feb 2024
Thank you, Theresa, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Sangat Bagus

Pamela

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Absolutely perfect from start to amenity’s we really enjoyed our stay, highly recommend this resort pool area is stunning
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Ryan pada tanggal 19 Feb 2024
Thank you, Pamela, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Sangat Bagus

Stephen

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Ryan pada tanggal 20 Mar 2024
Thank you, Stephen, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Bagus

Daniel

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas
It’s a wonderful, relaxing resort. The grounds and pool area are quite beautiful and the resort staff, friendly and helpful. The only suggestion I would make is that the condition of some of the walls & furniture in the rooms need to be painted and some of the furniture replaced. We stayed there 20 years ago as well, and I believe they still have the same kitchen and flooring as they did at our last stay.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Ryan pada tanggal 2 Feb 2024
Thank you, Izabela, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Sangat Bagus

Anita Rose

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Enjoyed our stay
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Ryan pada tanggal 2 Feb 2024
Thank you, Anita Rose, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Sangat Bagus

Mackenzie

Disukai: Kebersihan, kondisi & fasilitas properti
10/10 recommend this place! I’m always very cautious and read every single review, good and bad. We enjoyed our first night so much that we decided to book another night. This is a very family friendly place! The activities that go on throughout each day are an added perk! We did sit thru an hour optional presentation (not pushy at all) and we received a $250 visa gift card. Which we used to stay an extra night!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ryan pada tanggal 2 Feb 2024
Thank you, Mackenzie, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Sangat Bagus

Christina Kelley

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Fantastic for kids, we had a big two bedroom condo. It was clean, well decorated and welcoming! I would definitely stay there again.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Ryan pada tanggal 23 Jan 2024
Thank you, Christina Kelley, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Sangat Bagus

Terrence

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ryan pada tanggal 16 Jan 2024
Terrence, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

8/10 Bagus

Christine C, Rockland

Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Ryan pada tanggal 8 Jan 2024
Christine, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Sangat Bagus

Nicole Onori

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 6 malam pada bulan November 2023
Tanggapan dari Ryan pada tanggal 22 Nov 2023
Thank you, Nicole! We appreciate your perfect rating. If you ever have any comments or suggestions to share, feel free to let us know. We look forward to welcoming you back for another fantastic stay!

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, kenyamanan kamar
The staff was so friendly!! Especially the late night check-in security guard Keith. He was so kind after a long day of travel! Really appreciated their entire staff.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Ryan pada tanggal 26 Okt 2023
Thank you, Michael! We're thrilled to hear you had a fantastic experience, and we'll be sure to pass on your compliments to Keith and our entire staff.

4/10 Buruk

Neha

Menginap 7 malam pada bulan Oktober 2023
Tanggapan dari Ryan pada tanggal 26 Okt 2023
Hi Neha, we're sorry to hear about your experience. We'd love to understand more about your visit and how we can improve. Please feel free to reach out and share your thoughts with us.

6/10 Cukup Baik

Paul

Disukai: Kebersihan, kenyamanan kamar
Nice place but with a time share mentality
The place is very nice. It’s still recovering from hurricane Ian. The disappointing part for this time was that I wanted to extend my trip by one day, and the front desk told me to reach out to Hyatt directly, and they intern told me to go to the front desk. So it was too much of a hassle and I just skipped it. It’s a shame because the place was probably only 30% occupied, easy cash flow for them.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Ryan pada tanggal 20 Okt 2023
Thank you for your feedback, Paul. We're pleased to hear that you found our place very nice. We apologize for the inconvenience you experienced when trying to extend your trip. We'll use your comments to improve our processes for a smoother experience in the future. We hope to have the opportunity to welcome you back and provide a more seamless stay.

10/10 Sangat Bagus

Patrick

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Pool and hot tub were amazing so we’re the outdoors bars,restaurant,lazy river all within a minute walk between each. Units are nice and quiet inside huge jacuzzi tub and amazing screen in porch overlooking the golf course . Staff was very friends property was clean and well taken care of!
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Ryan pada tanggal 16 Okt 2023
Thank you for the perfect 5-star review!

10/10 Sangat Bagus

Brenda

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Good good
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ryan pada tanggal 16 Okt 2023
Thank you for the perfect review!

10/10 Sangat Bagus

Christian, Lehigh Acres

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
People are warm and friendly; very accomodating. Location is close to great shopping and dining. Altogether the property is older it is beautifully maintained.
Menginap 3 malam pada bulan September 2023
Tanggapan dari Ryan pada tanggal 16 Okt 2023
Thank you for taking the time to comment and review our resort. We also appreciate your kind words about our team and our resort.

10/10 Sangat Bagus

Debra

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Very nice property. Lots of things to do.
Menginap 1 malam pada bulan September 2023
Tanggapan dari David pada tanggal 21 Sep 2023
Thank you for the great review.

10/10 Sangat Bagus

John

Disukai: Kondisi & fasilitas properti
Great place to stay!
Menginap 2 malam pada bulan September 2023
Tanggapan dari David pada tanggal 21 Sep 2023
Thank you for the awesome review.

10/10 Sangat Bagus

Nora

Menginap 1 malam pada bulan September 2023
Tanggapan dari David pada tanggal 6 Sep 2023
Thank you for your review.

10/10 Sangat Bagus

Denese

Disukai: Kebersihan, fasilitas
Beautiful and well kept. Polite staff and housekeeping.
Menginap 5 malam pada bulan Agustus 2023
Tanggapan dari David pada tanggal 6 Sep 2023
Thank you for your review.

10/10 Sangat Bagus

Yerina

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Good
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari David pada tanggal 6 Sep 2023
Thank you for your review.

10/10 Sangat Bagus

mengmeng

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
lazy river amamzing
Menginap 5 malam pada bulan Agustus 2023
Tanggapan dari David pada tanggal 6 Sep 2023
Happy to hear you enjoyed the lazy river.

6/10 Cukup Baik

ANGIE

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari David pada tanggal 6 Sep 2023
Thank you for your review.

10/10 Sangat Bagus

Tiffany

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari David pada tanggal 6 Sep 2023
Thank you for the great review.

10/10 Sangat Bagus

Camilla, Palm beach gardens

Disukai: Kebersihan, kondisi & fasilitas properti
Nice property with lots to do! Some stuff was still in repair from the hurricane, but that’s understandable! Good trip!
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari David pada tanggal 21 Agu 2023
Thank you for your review. We're pleased to hear you had a good trip!

8/10 Bagus

ALBA SUYAPA

Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari David pada tanggal 21 Agu 2023
Thank you for your review.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Bien
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari David pada tanggal 6 Sep 2023
Thank you for your review.

6/10 Cukup Baik

J

Bepergian bersama keluarga dan anak
Disukai: Fasilitas
The property was nice with the pools and lazy river. Outside areas felt clean and fun. However the rooms were outdated and falling apart. We had two rooms, one of which was so dusty my son had allergies and croup the entire time he was in the room. The second room had ants all over the kitchen and we had to call front desk because the kitchen sink literally fell from the countertop. Needs some work.
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari David pada tanggal 14 Agu 2023
Thank you for your review and feedback.

6/10 Cukup Baik

Manuel

Bepergian bersama keluarga dan anak
We have been staying at this property for years. It is our go to summer trip. This year we were saddened that the room we got was run down. Our sink sunk, it literally came off and fell off from where it was previously glued to. The sheets in the room were stained. And lastly, there was an ant infestation in the kitchen. Sad that our room turned out this way this year.
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari David pada tanggal 14 Agu 2023
Thank you for your review and feedback.

6/10 Cukup Baik

Victoria

Bepergian bersama keluarga
Staff are really nice (other than the lady at the towel hut, we were there two weeks and didn’t see her smile once) but the wifi is awful (and ours was upgraded) the bathroom was really run down, you turn on the bath and the shower runs. You can’t use Hyatt next door facilities other than the restaurants. The poolside food available is awful.
Menginap 14 malam pada bulan Juli 2023
Tanggapan dari David pada tanggal 14 Agu 2023
Thank you for your review and feedback.

10/10 Sangat Bagus

Elisa

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari David pada tanggal 14 Agu 2023
Thank you for your review.

4/10 Buruk

Sherri Dee

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
We checked in and noticed the carpet around the closet was wet. The next morning a maintenance person knocked and came into our room with someone else to check the WiFi connection. Told him about carpet and showed him where I thought the leak was. He diagnosed it as the AC unit and so that whole day they sucked out the water or had an industrial fan on. That night the room temp said 80 so I went to front desk the next day and when I told the person there, she said, ‘what do you want us to do about it?’ I said fix it. Twice they said it was fixed and for two nights it remained at 80 with no air coming from the vents. I had asked with the first day of the van being in our room (over 8 hours) if we needed to move and they did not respond.
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari David pada tanggal 1 Agu 2023
Thank you for your review and feedback.