"So very sad to say this, my sons and I lived in Drurys all over Missouri off and on for years while we looked for a home to live in. Have not been back in a long time because we found a home in Branson. When we checked in lastvweek, the female staff was amazing...incredible and so sweet. We went to an event and when we got back we were locked out of our rooms. Went down to the desk, and the young boy down there definitely did not want to be working... would not look me in the eye, couldn't really explain anything. He called his manager on his phone. They apparently accused us of having a dog in our room. For one thing the Drury is a dog Hotel. I know that because we lived there with dogs for years. But to accuse us of having one right then and there and locking us out of our rooms was bizarre. A few days later I realized that they put some kind of charge on my account for having a pet. Even though I cleared this up with that young boy that wouldn't make eye contact. Long story short extremely disappointed in the Drury. This never would have happened in the past. Very sad to see it go downhill like this..."
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