Search Spa Hotels in Fairport

"I was worried about negative reviews but hoped these were from people that are hard to satisfy. I was very wrong. The filthiest and dirtiest property we have ever stayed at. Cannot believe it was the Hyatt brand. Stained carpets everywhere - room and common areas, stains on sheets and bedding. Basically a dirty room that was lightly surface-cleaned. Simply disgusting. Paper-thin wall. Overall, a terrible property in dire need of many improvements. This was our first trip, with many more to come to Rochester and will never stay there again. T"

"For the most part it was a good stay. But the shower"

"Staff members were very helpful. Breakfast was above average thanks to the staff."

"The Hampton Inn in Penfield provides exceptional service at the front desk, as well as a quiet, comfortable and spacious room. I had to ask the front desk to accept an Amazon delivery for my elderly sister who lives nearby, which they cheerfully did. At the last minute, I had to extend my stay for several days when she was hospitalized. Not only were they able to keep me in the same room, they went out of their way to find a Diet Coke when she was discharged and none were in the cooler. Finally, they were gracious and understanding when I explained that we had accidentally spilled a drink on the sheets and mattress on my last night. The kindness, support and friendliness made a very difficult week significantly easier. That's worth a ton of loyalty!"

"This is a great hotel if your visiting the Victoria Pittsford area Bar area is fun Rooms are clean Some upgrades underway Elevator was a bit of an issue but they are making improvements"

"Room was clean, breakfast was good, staff was nice. There were a few areas where water was leaking - in our room, the floor was wet by the AC, and in the lobby area there was some sort of leak with a cone to warn people. "

"Breakfast was the perfect combination at options .. room large and comfortable. Very clean property.."