Hotel Keluarga di Fairview Heights

"We usually stay at drury properties no matter where we go, Fairview heights even though a newer one was probably the worst. The rooms were clean but the pool and hot tub were absolutely disgusting there were hair, skin pieces, bandaids, and the overwhelming smell of urine. You could tell it had not been cleaned in a long time. And the hot tub jets did not work at all it was stagnant people soup. The staff seemed to not care about anything at all. The food a Drury's are normally great but they...

"Room was clean and staff was friendly. "

"Pool was basically down. The heater was broken. You could swim at your own risk…but waaay too cold to actually swim. No drain stopper in the tub, so had to use a hand towel. Looks a lot better online than in person. Not a terrible experience, but not the best either. 3/5 overall for sure. "

"Very rundown and broken. We opened the door to our room and instantly noticed hundreds of bugs dead on the carpet. We layed our sleeping children down on one of the beds and as we pulled the sheets back we found 4-5 live giant beetle type bugs. It was the most disgusting thing. There was hair all over the bathroom. We grabbed our children and left. "

"Hotel was in a great location and clean. Service was friendly and took care of any needs we had. Kids enjoyed the pool and the breakfast was pretty good too. Would stay here again. "

"The bathtub cut my skin up and shower wasn't working "

"The initial staff I talked to the guy was fine. Most of the staff were OK except for the lady that I talked to in the end. The manager wasn’t there when I checked out in the afternoon to complain about the mold in the bathroom.to get a refund."

"Room was great. Breakfast was subpar "