Hotel Keluarga di Falmouth Utara

"Horrible - WAYYYYY under staffed - drove up from Maryland for a nice vacation with my wife, 10 month old and 3 year old - we left our house at 2am and showed up around 11am - asked for early check in? No? No problem, we get it so we hung out until 4pm like everyone else, 4pm - no room, no update 5pm - no room no update - 6pm no room no update - waived a $25 fee for my inconvenience? Cancelled our reservation. Was charged $700 - I won’t have a refund for 7-10 business days Just was a overall...

"Amazing service and beautiful grounds, but rooms need an update. The hotel environment is absolutely stunning, and the atmosphere is so relaxing. I also loved how functional and convenient the room amenities were—everything we needed was right there. However, I did notice that the facilities are getting a bit dated. If the hotel could invest in some modern upgrades, it would be a 10/10 experience! On a brighter note, the front desk staff were incredible. Their service was top-notch and made our...

"Everything"

"It was stressful that after paying for the hotel we had to wait in line the day of to buy pool tickets to hopefully get them. We were not allowed to purchase them at check in. It was the only reason we booked the trip. If it sold out we would have been out of luck and there wouldn’t have been anything for the kids to do. "

"Everything about the Sandwich Inn and Suites was top of the line, bed was comfortable, breakfast very good and staff so friendly! "

"When we checked in, the woman at the front desk seemed indifferent. She checked us in and handed me the keys, but didn’t provide any information about the hotel, such as where the pool or hot tub was located, what time checkout was, or any breakfast suggestions. Nothing at all. We booked the Premium room for that hotel and found we were facing a wall, no view even though the hotel is by the water. I went back downstairs to ask if there might be a room with a view, but before I could do that,...

"The room was spacious and had everything needed for our stay. The pool and hot tub were clean and we were able to relax on the furniture near the pool. There were plenty of pool towels to use. The breakfast was good. Plenty of options for the kids. The waffle maker was a hit. The staff was very friendly."