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Prime Hotel

3.0 star property
Travelers can start their day with a delicious breakfast buffet before getting down to business in the conference space at this Santana hotel.

Choose dates to view prices

Prime Hotel in Santana offers comfort and convenience. Guests enjoy a complimentary breakfast buffet and access to conference facilities. Amenities include luggage storage, an on-site restaurant, and 24/7 front desk service. Visitors appreciate the attentive staff.

Reviews

5.6 out of 10

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Room service
The current price is Rp1.043.591
Rp1.095.770 total
includes taxes & fees
29 May - 30 May
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About this property

Prime Hotel

  • Hotel located in Santana
  • You can look forward to a free breakfast buffet, conference space and a restaurant at Prime Hotel. Guests can connect to free in-room WiFi.
  • Other perks include:
    • Luggage storage, a porter/bellboy and a computer station
    • Smoke-free property, a lift and a 24-hour front desk
    • Wedding services and 1 meeting room
  • Room features
  • All 61 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and minibars.
  • More conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • Daily housekeeping, desks and phones

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Rp557.207 total
includes taxes & fees
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Policies

Check-in

Check-in start time: 1 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for BRL 80.0 per day.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Rollaway bed fee: BRL 80.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Frequently asked questions

Is Prime Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Prime Hotel?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Prime Hotel on 29 May 2026 start from Rp1.043.591, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Prime Hotel?

This hotel doesn't offer parking.

What time is check-in at Prime Hotel?

Check-in start time: 1 PM; check-in end time: midnight.

What time is check-out at Prime Hotel?

Checkout is at noon.

Where is Prime Hotel located?

Located in Santana, this hotel is within 1 mile (2 km) of Margarida Ribeiro Municipal Theater, Center for Culture Amelio Amorim Theater and Our Lady of Santana Cathedral. Centro Cultural e Restaurante Sesc and Raimundo de Oliveira Contemporary Art Museum are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

5.6

6.0

Cleanliness

7.0

Location

6.8

Staff & service

5.4

Property conditions & facilities
Rating 10 - Excellent. 10 out of 51 reviews
Rating 8 - Good. 7 out of 51 reviews
Rating 6 - Okay. 12 out of 51 reviews
Rating 4 - Poor. 6 out of 51 reviews
Rating 2 - Terrible. 16 out of 51 reviews

Reviews

Verified

2/10 Terrible

mauricio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrível experiência

Foi a pior experiência que tivemos, aranhas, pernilongos, lençóis sujos, não tomei café, cheio de moscas, não havia lugar para sentar, comida horrível, atendimento grosseiro, não podiamos sair do hotel, havia carro atrapalhando nossa saída, simplesmente uma droga de serviços, enfim, nunca mais neste mísero hotel.
Stayed 1 night in Jul 2025
Verified

4/10 Poor

Luiz

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Horrível. Infiltrações no corredor. Café da manhã muito ruim. Ausência de água quente no banheiro e teto com fissuras. Nos mudaram de quarto que estava melhor.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Celso Pereira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendimento Fantástico!
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Celso Pereira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Custo e benefício excelente!
Stayed 1 night in Jan 2025
Verified

2/10 Terrible

Roberio

Disliked: Cleanliness, property conditions & facilities, room comfort

Insatisfeito.

Já fiquei nesse hotel outras vezes, e foi muito bom ,porém a penúltima vez que fiquei já me decepcionei, agora recente, achei péssimo, quarto sem estrutura, higiene ruim, infelizmente, vou ter que procurar outro na próxima vez. Obrigado
Stayed 1 night in Jan 2025
Verified

4/10 Poor

Luciano Santos

Disliked: Cleanliness, property conditions & facilities, room comfort
Não foi o que eu esperava... muito abaixo na verdade ..a localização é boa..mas o restante não...
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Paulo

Disliked: Property conditions & facilities
O chuveiro quente nao funciona; o cheiro do quarto é de mofo; o cafe da manhã deixa a desejar em opçoes (leite frio???)
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

JOELIA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Café da manhã um dos piores que já vi na minha vida. Banheiro sujo. Tinha sabonetes usados, cabelo no chão
Stayed 1 night in Nov 2024
Verified

6/10 Okay

José Augusto

Disliked: Property conditions & facilities
Banheiro em péssimas condições. Café da manhã ruim
Stayed 1 night in Aug 2024
Verified

4/10 Poor

Antonio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Pessima.

O hotel nao funcionava bem o aquecedor. |Apia do banhiro vazava agua para os lados. Na janta nao tinha o prato que gostaria de comer. No cafe da manha nao tinha nem queijo e nem presunto, alem de uma maquina para esquentar o pao. as coisas servidas estavam congeladas.
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Sonildo

Liked: Staff & service

Razoável, mas pode melhorar

No geral foi legal, mas algumas coisas como sugestão: o vaso sanitário estava desencaixado do chão, o banho quente demora demais a esquentar enquanto gasta água, tem um abajur no quarto mas a lâmpada não acende, tem tomada atrás da cama (deve ser para apagar a luz) mas não funciona, as camas afundam no meio (acredito que a espuma perdeu a densidade) e o café da manhã não era bom. Sem variedades, como pão com patê (como de costume em outros hotéis da cidade), pão francês, pão de milho e etc.
Stayed 2 nights in Jul 2024
Verified

2/10 Terrible

MATHEUS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

frustrante

Ao chegar no Hotel não tinha vaga, tentaram me transferir para outro hotel péssimo, a solução foi um quarto que estava sujo e que ficava ao lado da cozinha. O barulho de panelas e movimentação começou as 4:00 da manhã
Stayed 1 night in Jun 2024
Verified

6/10 Okay

Sonally

Disliked: Cleanliness, room comfort
Me hospedei nesse hotel no dia 02/03, gostei bastante do quarto que ficamos, mas na volta da viagem dia 09 fui novamente e o quarto que ficamos n estava nada legal, menor, a limpeza não estava legal, o chuveiro passou a noite inteira pingando e de 1:30 da manhã outros hóspedes tentaram abrir nosso quarto, o café da manhã tb é bastante fraco!!
Stayed 1 night in Mar 2024
Verified

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A política de silêncio não estava sendo respeitada por hóspedes vizinhos. Depois da reclamação, foi resolvido.
Stayed 1 night in Feb 2024
Verified

2/10 Terrible

Adam

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Check-in não foi encontrado, banheiro danificado.
Stayed 1 night in Sep 2023
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
O hotel precisa de manutenção.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Ubaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom.
Stayed 1 night in Apr 2022
Verified

4/10 Poor

Arruda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
O atendimento dos funcionários foi excelente, são super educados e cativantes, porém as instalações do hotel no geral estão bem fracas roupas de cama e toalhas bem desgastadas, travesseiros muito velhos, a higiene do quarto muito meia boca e a do banheiro horrível muito sujo tanto as paredes como o chão, não tive coragem de tomar banho com os pés no chão
Stayed 1 night in Apr 2022
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Lençóis com aspecto de sujeira, parece que não trocaram. Ocorrido em dois quartos. Café da manhã deixou a desejar.
Stayed 1 night in Aug 2018
Verified

8/10 Good

Fau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa localização, fácil acesso, bom serviço.

Hotel com bom serviço, fácil acesso, perto de restaurantes, boa localização.
Stayed 2 nights in Aug 2018
Verified

8/10 Good

lucas

Liked: Staff & service, property conditions & facilities, room comfort
Pessoal atencioso, bem localizado, ótimo café da manhã!
Stayed 4 nights in Jun 2018
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quarto sujo e café da manhã fraquíssimo.

Quarto extremamente sujo e, em apenas uma noite, encontrei quatro baratas mortas. Café da manhã faltando diversos itens. Não recomendo.
Stayed 1 night in May 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
O hotel em geral está ok. A café do manhã não cumple as expectativas mínimas, café ruim, frutas de ontem
Stayed 2 nights in May 2018
Verified

2/10 Terrible

Vitor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito insatisfeito

O hotel tem péssimas instalações, café da manhã muito ruim e qualidade dos hóspedes ruim também. Enfim, tive péssima impressão do hotel.
Verified

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bom hotel

Hotel com boa estrutura, voltarei.
Stayed 1 night in Aug 2017